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OnlineCityTickets Reviews Summary
The overall reputation of the company is marred by significant customer dissatisfaction, primarily due to issues with ticket delivery, refund policies, and customer service responsiveness. Many customers report being charged exorbitant fees, receiving invalid tickets, and facing unresponsive support channels, leading to frustrations and claims of being scammed. While some customers appreciate the variety of events offered, the overwhelming sentiment reflects a lack of trust and reliability. The company's rigid policies regarding refunds, particularly for postponed events, further exacerbate negative perceptions, suggesting a need for improved customer service and clearer communication.
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Great service! Responded immediately! Trustworthy site! Will use them again! Will recommend this site!
I bought tickets to the twenty on pilots concert and when I typed in a quantity of 2 a list popped up. So I went with the cheapest one. Then I read the tickets after I bought them and realized they had given me tickets where we had the same seat number but different rows. As you can guess the concert was awkward because of it. I tried to call back and see if there was a way I could get different seats and pay the difference but "they aren't able to modify the tickets." I will not be buying from them again.
Tickets came within minutes of purchase. Site was easy to navigate, no time clock like some other sites telling you you'd loose the tickets, nice if your internet is no the fastest.
The tickets I ordered clearly said unobstructed view but the tickets I just printed say obstructed... I will contact you to see if something can be done.
Angela
Easy and fast 100% recommended if you want to buy your tickets without so many laps and in a short time and about safe and reliable
Very easy to use, no problems at all. I will definitely use this website again. A true delight. It's been a real delight to use this website. I have to use 35 more characters before I can submit this review
This is where I'll be getting all online tix. Definitely telling all my friends about this site. Just found out about this site looking for Monster Jam tickets.
The process was okay but like my title says, I think the fees for online delivery are excessive - almost $24 per ticket on top of the ticket price. Other than that, no issues and the process took very little time and was quite easy.
Getting the confirmation was in a timely manner. I don't feel a complete review of service can be given until I receive the tickets and a successful entry to the concert is obtained.
Good price tickets easy to look up tickets over there website. They were able to email me my tickets by email. When i searched fior tickets the venture was sold out but was able to have large secltion through online city tickets
The website was easy to navigate and the tickets arrived to my email quicker than I expected. The links are simple and the confirmation email was a big hit.
This site was extremely easy to use! Fast service! I had my tickets almost immediately! Would definitely recommend!
Straight forward ticket purchase experience but the page is too busy with other information that could've been streamlined to oanother page.
These guys are hustlers, plain and simple. This sham of a company makes false guarantees, uses ad sales to optimise the placement of their deceptive domains and ensnares the unsuspecting buyer. The disclosures are not as clear as they claim to be and when you call them for support/service they are a joke. When you request your money back they all but laugh at you. Look at the Better Business Bureau complaints and the company's responses. There is no customer focus. They hide behind their bull$#*! terms and conditions and never address the complaints. They just reply the same thing over and over again. Obviously they're doing something wrong if the same issue comes up over and over again. By the way Online City Tickets, a no refund policy is not industry standard... you just don't have confidence that customers will return so you need to keep a tight grip on every penny you can. Ticketmaster looks great compared to you d-bags... and even they will give you a refund within 72 hours of purchase. Considering they are atop the industry, I would say they set the tone for the industry and are far more customer-centric than this poor excuse of a company.
BTW, the reason that Online City Tickets has to charge exorbitant service fees is because they have to pay all those freelancers to manufacture fake reviews. If you look at Shopper Approved, those reviews are garbage. What's better is when you find one where the reviewer actually gives them a 2 or 3 star review, criticizing the Company and yet Online City Tickets uses the software to reflect that the reviewer gave a 5 star rating... amazing. Many of the reviews written on this site are also manufactured to mitigate the damage to Online City Tickets' reputation. Why hide it guys? You've worked hard to earn the scummy reputation, go ahead and flaunt it. Don't try to be something you're not... it doesn't suit you.
I'd go on longer, but I just feel too dirty even mentioning this shady crew's operation any further. I think I need to take a shower because talking about them makes me feel greasy.
I had over $400 of service charges! I would never use them again under any circumstance!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members