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OnlineCityTickets Reviews Summary
The overall reputation of the company is marred by significant customer dissatisfaction, primarily due to issues with ticket delivery, refund policies, and customer service responsiveness. Many customers report being charged exorbitant fees, receiving invalid tickets, and facing unresponsive support channels, leading to frustrations and claims of being scammed. While some customers appreciate the variety of events offered, the overwhelming sentiment reflects a lack of trust and reliability. The company's rigid policies regarding refunds, particularly for postponed events, further exacerbate negative perceptions, suggesting a need for improved customer service and clearer communication.
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These tickets cost a lot more than I expected. I will not be using this site for ticket purchases in the future.
Can't complain so far. 1st time doing this so... I'm waiting to see if everything works out or not. Stay tuned for final review
Everything went well but was a longer process cause my delivery method was only for flash seats. I didn't have an option for regular standard delivery which I would of liked better. This is my first experience with flash seats. I hope it will be a great one.
I went to pick up my tickets and they weren't where i was told they would be. Drove 45 mins for nothing.
Happy to get the e- tickets the day I ordered them. The website was easy to navigate and the ordering process was simple. Seat selection was also easy. Notification of additional fees was made well in advance of finalizing the order which I appreciated. My review is a good one.
I liked the site and everything wa super easy. Although, I hate that there was a 33 dollar service charge per ticket bought and a 7 dollar shipping fee for tickets that are being delivered by email. A bit ridiculous. But everything else was fine.
Got these ticket for my mom and dad for myy moms birthday. She has been wanting to go so i suprised her with two tickets. Just hope these tickets r the real deal. I want her to enjoy herself and have a great time.
Can't wait to see this concert!
Great Seats and very easy to order!
Very nice to see the seating chart to know whereabout you will be seated!
Thank you so very much!
At the beginning of the transaction were not clear regarding the delay of the shipment.
Then an embarrassing time was indicated, finally it was delivered in a respectable period, and all happy
I am in Mexico city, this is the second time i buy tickets at its site and it is excellent, fast and eficient
Thank you
Never had a problem buying tickets. They are not easily reachable. I was on hold for 45 min and the recorder insists you leave a message or email them as they will call you back immediately and 3 days later i got my first call, they left a message with the number that no one picks up again. And i wait another 3 days and this time i explained the problem and they don't care. I say NEXT... no more business from me.
Online city is definitely one of the best ticket services I have ever used. I wish all the tickets services were as easy to use and more efficient.
They are making me write a review but i bought the tickets no problem so I guess that's cool. Super excited to see Greenday!
Was super easy and i got the tickets emailed to me quickly after purchase. Will use them again for sure.
The online service was quick and efficient however the price per ticket was listed at $244 each. I ordered 4 at that price but instead of being $976 plus a fee of 7.50 to instantly print out my tickets (983.50) Upon check out my total came out to $1281. 18.
$297.68 more than I thought I was paying. I called the customer service number and the woman told me that was a processing fee for the 4 tickets. That comes out to $74.42 per ticket! She said it's written at the bottom left on the check out form but I never saw it. No cancellation allowed either even though I called minutes after my order. Anyway lesson learned. Just giving a heads up to future consumers. Hope I enjoy the concert. I'm having to eat the "processing fees" as I told my friends their ticket cost was $244 not $320 each...
Needed tickets online... easy transaction, quick response. Thanks! I am looking forward to the Chris Tomlin concert in San Antonio in April. I would recommend using Online City Tickets.
I recently purchased tickets for the Game of Thrones concert experience. I initially tried to order from this website but mistakenly purchased one ticket instead of two. When I attempted to immediately right the error, this terrible company told me all sales are final. I wasn't trying to not purchase tickets. I just wanted two. Just went to ticketmaster directly. Don't ever purchase from this $#*!ty organization.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members