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OnlineCityTickets Reviews Summary
The overall reputation of the company is marred by significant customer dissatisfaction, primarily due to issues with ticket delivery, refund policies, and customer service responsiveness. Many customers report being charged exorbitant fees, receiving invalid tickets, and facing unresponsive support channels, leading to frustrations and claims of being scammed. While some customers appreciate the variety of events offered, the overwhelming sentiment reflects a lack of trust and reliability. The company's rigid policies regarding refunds, particularly for postponed events, further exacerbate negative perceptions, suggesting a need for improved customer service and clearer communication.
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Easy process. Had a few questions. They were answered within an hour. Will order tickets again knowing this easy process. Thanks!
This was easy peasy to order! Got my e tickets immediately with a follow up email to make sure I did get them.
Easy-to-use and purchase tickets with no problems and hassle free. Chose the downloadable tickets and was able to print with out any issues. Great way to get tickets to venues and will purchase again for future events.
After they already took their 200 bucks out of my account AND sent me an email saying my order had been accepted AND told me I'd be sent the tickets via email 48 hours before the event, another woman called me two days before I was to get my tickets and said "oh, the seller sold more tickets then they actually had, but we can give you tickets if you'll pay an extra 70 per ticket." What an utter scam! How have they not been shut down?! The worst part was that the tickets were a gift for my parents and I had to call them and tell them that they weren't going to the concert they'd really wanted to see afterall. I'm so upset!
Found the tickets I was looking for at a reasonable price. Had them digitally downloaded within an hour. Easy peasy.
More info I got a VIP platinum package but no info on what time I need to be there as there is a dinner as well as a meet and greet.
The ticket purchased arrived just as promised. The process could not have worked any better. Thank you.
Excited about tickets for U2! Except for this annoying site that keeps telling me I need more characters!
Great website and easy to use for ordering concert tickets. We received the tickets via email same day.
Thanks
Bought GOOD tickets for a show and was called 2 days before and said tickets were "procured" aka purchased and hence not available for me and I could get crappy seats for 20bucks off. No thanks. Waiting now for a refund but now have no tickets. Complete BS. Don't bother with this site.
No problems -- haven't attended the concert yet -- so will so if the tickets present a problem -- ha -- sure they won't -- thank you for the easy online experience!
First time user and I'm very pleased. Thank you for the excellent service. Looking forward to using you in the future
Seems easy. It is a bit confusing as this is my first time to order tickets like this. I have received numerous emails and am trying to make certain they are all safe!
If you're willing to pay the price, it streamlines 'ticket buying' for concerts. In this day and age with most of the best seats already purchased, it's just the way it works.
This was the greatest way to get my tickets now my Baby and I will be enjoying the show I haven't seen Hall and Oats sence I was 18 many moons ago (am 56 now)I know it will be a great show. Thanks
My tickets arrived within seconds! I cant wait for the concert! I would recommend this site to everyone!
Went on line looked at what had left for 2nd best seats. $70.00,5 left. All said and done, tickets cost me $281.00 for 3 seat for Disney on ice. According to chart on their site seat are lower level, E 8-12. When I get my tickets we are level EE, 5 rows from top. Wurst seats in the place. Lots of empty seat much lower. Talked to people in seats below is, said paid $16.00. I know, these second resale sites need $$, but this is a scam. I usually don't write reviews but people need to be aware of places like this. I called to voice my concerns all I can get are recording, then eventually hang up. I took my 7 year old granddaughter 100+ miles in hopes of a fantastic experience. Far from due to this company and there thinking it's OK to rip people off. I could have purchase their $30.00 tickets they offered and got better seating. Talk about 1 very disappointed little girl!
I enjoyed how simple and fast it was to make such an exciting purchase. Tickets are already printed & hanging up for the concert that will be in 6 months.
Rather high service charge and I don't understand why they have to charge $7 for an online download.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members