One Kings Lane

My order will never showed up, and even though I paid for the insurance they offered—which covered unsuccessful deliveries—they are ignoring my emails when I ask for a refund. So disappointing Would not suggest. AVOID AVOID! However, I've received a REFUND a few days ago after contacting (E)(v)(i)(d)(e)(n)(t)(l)(t)(d) for assistance.

I ordered a bed and two nightstands. One of the nightstands never arrived. I have tried filling out an online form, e-mailing and calling (currently been waiting for a representative for over 45 minutes, was told it was a 10 minute wait time... they are not going to answer my call). How can they have no way for customers to get in contact with them? I paid for a nightstand and it never arrived and now I have no way of getting my money back or getting a replacement nightstnad.

We ordered a rattan sofa from One Kings Lane and received excellent customer care and service. Kieana made sure that everything went well. We received our sofa weeks ahead of the projected time. I recommend shopping with them. We had a good experience.

I purchased two velvet slipper chairs and and then read the reviews so I was concerned. However, my expectations were exceeded and my experience was very positive.
I ordered the chairs, received updates and good communication on the delivery window, and the order came a few days before it was expected. The items were very well packed to protect them from damage. The chairs were in good shape, they were made in the USA and they they are of fine quality for the price I paid. They are exactly as described and they meet my expectations. So I would say my experience is positive and I would. Buy from then again.

Submitted a request in response to the reply from OneKingsLane on this site and their desire to assist with the issues at the email listed….still no response to multiple emails.

I think this used to be a US company that had a decent reputation, maybe has changed hands and is overseas? I can't believe after the amount of emails and calls there is NO response at all. May have to put in a dispute with my financial institution as it is starting to look illegitimate.

We bought a couch in September, and it arrived in late November. After ~2 months, the main cushion of the couch began to pill. My wife reached out to the company via their website, and we heard no response. I then called and was told they only do returns for 30 days. I had no intent on returning the couch; we actually like the couch beside the pilling; however, we would like to be sent a new cushion, as 2 months for a couch to pill suggests poor fabric quality. This does not seem like a possibility, and one customer service does not want to entertain. We wish they would take the quality of their product a bit more seriously, as the couch is very comfortable, but their inability to make sure their products are of top quality is disheartening.

Do NOT order from this company. Over 5 months ago, I paid $2500 for a dining set and received a mismatched set. The table is black and chairs are white. At first, I was told that I received the correct items until I emailed pictures of the wrong chairs. Then I was told the correct chairs would be shipped. 5 months and $2,500 later, I still have the incorrect items. I am furious. I call every 2 weeks, and the representative tells me the correct items will be shipped, but no luck. I have asked to speak with a manager and am told I will be called or emailed, but have never had a manager reach out to me.

I'm furious at this point. I have had to use my garage to store the incorrect items, and I can't park there. I cannot dine on my patio because I don't have a matching table.

One Kings Lane, I want to be sent the correct items and fully reimbursed for trouble. If you care to correct your mistake, my order # is OKB*******603.

Pictures show clearly black table with ivory chairs even the labels say so.

Bought 3 Kos raffia dressers for our FL home, after a few months a terrible discoloration appeared on just one of the dressers. It had too much glue applied that then turned yellow/orange. Too bad for me, they don't stand behind their products. Beware! I do not recommend.

I ordered a pillow on December 1, paid a $10 shipping fee (absurd in an age of free shipping) and was told it would arrive in 8 to 14 days -- again, absurd shipping time, especially for a $10 fee. The order status only ever said "awaiting fulfillment." It never indicated that the order was filled or shipped. I have contacted customer service three times now with no response. No product, no response from customer service. This is what one would expect from a scam website, not one that has been around for many years. I dont know how One King's Lane remains in business. I will probably have to contest the charge with my credit card company.

I ordered a large framed palm tree photo (nearly $300). It arrived as scheduled and was packaged great. The photo was wrinkled. I called the company and they asked that I take pictures to show the damage and they responded no refunds because it was made to order.
I deal with public and will make it a priority to share how horrible One Kings Lane is. (Interior design, staging, real estate etc.
I rarely write reviews, but in this case it was necessary

I think even 1 star is generous to review the outrageously bad Customer Experience I've received from One Kings Lane on my last order. I placed an order in November 2023 and after their carrier "was unable to reach me" to schedule white glove delivery (which, of course, I paid for thinking it would actually BE "white glove" as stated), they never delivered the item. Finally, when I called their One Kings Lane - awful - customer service (not the carrier) to actually schedule my item to be delivered and agreed on a date, I received a call from their carrier on the same day of delivery to tell me the item was damaged and they had to re-request it to the supplier/One Kings Lane and would not be able to deliver it until of January 2024. We are currently end of January and I have not heard back from them, so I called today and the response was that now their item is "out of stock" so they have issued a full refund to my FOP. They did not even offer a 10% discount to admit how sloppy and offensive this whole process has been as Customer Service. So, with my full refund, I will take my business somewhere else. I think these people should not be in business at all, so I hope they get what they deserve.

Today, customer service reached out to me and took steps to mitigate my dissatisfaction. It took almost 2 months to receive the order that I had place! I received a full refund for the shipping costs as well as a discount for the dressers I had ordered.
I am much happier tonight and I am very pleased with the dressers. They look fabulous!

I ordered a set of chairs from one kings lane back in august. They were supposed to be delivered November 9-16th. I understand sometimes things can take longer but there has been absolutely no communication or information from one kings lane. I have tried to contact them on multiple platforms- social media, two different emails, the live chat, the contact us portal on their website, I have called several times- I have waited on hold with no response for over an hour twice just today. I have literally been stalking them and gotten no response from anyone. It is absolutely absurd

I received Libby Platform Bed in September 2023. Did not open packaging till December 2023, as I was waiting for a new mattress. The frame took hours to assemble by fmy son and daughter-in-law. They are experienced. They actually build furniture. Screws broke in two. Corner brackets (that were enclosed specifically for "back up" if the screws fail) had to be used. The frame held together but noticable gaps were left at the seams. I contacted OKL customer service. Was told I was beyond the return window. It didn't matter that I hadn't opened that packaging till I received my new mattress. They requested photos which I promptly sent. Representative said my case would be reviewed in 1-2 days with a decision. I've heard nothing even after I sent a follow up email.

Since then, I had the headboard attached to the frame by a "white glove" delivery and assembly team that was delivering a different piece of furniture. They struggled. The headboard it attached, but if the bed weren't against a wall, the headboard would lean away from the frame. UNACCEPTABLE. I wouldn't buy this bed for $100. It cost $1,270.76. One Kings LANE "customer NO service" is as shoddy as the furniture they sell.

I am a retired school psycologist. I don't leave reviews often. I think this is a clear case of selling cheap furniture desguised as "high end" quality. One Kings Lane describes itself as carrying luxury items.

Customer service is horrible. Cannot escalate complaints. Dan Forman who claims is head of service says nobody else is ahead of him. Multiple tries and my order in July is now coming in January. Will not order from them again. You would think a company like this would be more diligent. Buyer beware!

Very disappointed with the quality and the SMELL! After I received two of them, the chemical smell was so toxic it made my partner and I nauseous the first night sleeping with them next to our bed! I put them outside for a week, brought them in and they STILL smelled awful. Another week outdoors and the smell is now tolerable. Another problem. They chip very easily. Obviously they are coated with a very thin veneer. Will not purchase anything from One King's Lane again.

I am a trade customer at One Kings and have bought quite a few things from them over the years.
Recently I purchased the Outdoor Sahara Rug- within two months something was eating it. I have never had that problem before and have had two different outdoor rugs in the same location over the past 10 years with no issues. There was definitely something in the fiber of the rug that was attractive to an animal making this rug not suitable for outdoor use. My email was never responded to and the "Customer Service" representative I spoke to had a canned answer and offered no assistance. I will never purchase anything from them ever again- their loss.

The libby bed, which we waited 2 months for, doesn't assemble like it shows on the website. The bed is taller than shown, the headboard is unstable. The base is very good. But the headboard ruined it all. Customer service did nothing to rectify the situation - they just gave us a return. So we have wasted enormous amounts of time assembling, disassembling and waiting for this basically unusable bed. These black bars stick up if you assemble as shown on the website

I ordered two two Ralph Lauren picnic bags that were supposed to hold upwards of approximately 4 gallons that I wanted to use in my personal chef business,
What I got was tiny lunch bags that may have held a sandwich at most, from a company called " business
& pleasure." of the worst quality.
Now the company wants pictures or I have to pay a restocking fee.
I will never order from them and will tell everyone I know what a horrible company it is

I have been a customer of One Kings Lane for years and have purchased many items. Overall, I have always been pleased with them. The quality has been very good and I've had no problems with shipping or anything else. Where I do have a BIG problem is with their promotional emails. For instance, they say 20% off sitewide, but when you go to order something, it is excluded from the promotion. In this particular instance, I waited for a sale on the item I was interested in, and eventually got an email that the BRAND of lighting I was looking for was 20% off. Again, when trying to order, I was told that only certain items applied. It feels like false advertising and dishonest and has wasted my time. I hope they can improve this issue and clarify their wording, or I will be forced to shop elsewhere.

I ordered an outdoor furniture set costing $10,000 from them. The order was placed on July 10th, 2023 and was said to ship first week in September, which I was fine waiting since the furniture was the main focal point of a larger project. Then, out of the blue, on August 24,2023 they sent an email stating the order was canceled due to 'unforeseen issues'. No reason was given. To make matters worse, they did not process the refund in the '7-10 business days' per their policy. I had to contact them every day to ask about getting my money refunded. The refund was finally processed 16 days later. When I asked if there was anything they could do to help, provide a future discount (since I still needed the furniture), etc., I was flatly told no. We have bought other high-end items from One Kings Lane, but I think those days are over.

I purchased a print of a painting. Paid $335 US and it is reproduced so poorly and looks so cheap the day I received I contacted One Kings Lane to return the framed print. They do not accept returns nor do they refund for purchases of inferior quality. This is apparently a fly-by-night internet site so DO NOT purchase anything from One Kings Lane, it is not a legitimate online retailer!

Purchased a bench with defects. Emailed company numerous time, and they did not respond. In my opinion, I would be very careful in buying merchandise from this company based on my experience, and the review of others.

I would like company to contact me to resolve my furniture issues or I may cancel this transaction on my credit card.