Liz T.

I have ordered several custom upholstered pieces from them since buying my home and I am very happy with the quality/price/lead time/etc. I also purchase a lamp, which arrived broken and I was able to make a super speedy (and easy) exchange with them for a new one.

My only complaint is that they can't customize upholstery a bit more. I really wanted to add trim to one of my sofas and they said they couldn't do that, unfortunately. But I was able to have it added by someone local.

Overall, a great experience!

I bought an (expensive) piece of made-to-order furniture and waited the 8+ week lead time. When it was finally delivered, they brought the complete wrong piece (wrong fabric, wrong style, etc). I refused the delivery, as the delivery people told me to do, and called OKL to figure out what happened. The man working on my case told me he'd be in touch but never followed up so I had to keep calling to find out what happened. They said the vendor claimed they sent the right piece. It has been an absolute nightmare.

I also want to note that when I was considering this piece of furniture I called them twice to ask a few questions about the fabric and style and the people I spoke to clearly had NO knowledge of fabric/style/etc. I had to explain what an English Arm (for a sofa) was to one of them.

ALSO, I recently saw that they were trying to sell a coffee table that I bought from Pier 1 for $100 (7 years ago) as a "vintage" piece for $850.

STAY AWAY!