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The absolute worst experience with One Kings Lane. Their customer service is atrocious. They do not value their customers at all and do not try to rectify the situation. There was an issue with billing as well which was not addressed on their order status whatsoever and the customer service agent did not acknowledge if was OKL's vault.
Tip for consumers:
Compare prices with other on-line furniture companies.
Products used:
I did not use any of the products.
Julie W.'s review of One Kings Lane earned a Very Helpful vote
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I ordered a bed from them for a client project. It came in irreparably damaged and they refused...
I feel like another one of the "one kings fools" – BUYER BEWARE! I placed an order in February....
Good afternoon Julie, We apologize in advance for the inconvenience presented with your case handling and the status of your order, we always strive to keep our customers happy with the service and products, and we apologize that we've not met your expectations this time. Could you please share your order number or phone number associated with your account at yourvoice@onekingslane.com? I am happy to help. Adria G.