Official SIM Unlock
business logo of Official SIM Unlock

Official SIM UnlockReviews 418

2.3

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Official SIM Unlock?
grey star
grey star
grey star
grey star
grey star

Official SIM Unlock Reviews Summary

The company exhibits a mixed reputation in the unlocking service sector. Positive feedback highlights the speed, reliability, and user-friendliness of their service, with many customers expressing satisfaction with the quick turnaround for unlocking phones and responsive customer support. However, significant concerns arise regarding transparency in pricing and communication, as several customers reported unexpected fees and delays, leading to frustration and distrust. Overall, while the company demonstrates strong capabilities in delivering effective services, addressing issues related to customer support and pricing clarity could enhance their reputation and customer trust.

This summary is generated by AI, based on text from customer reviews

service
143
value
262
shipping
234
returns
64
quality
308
This company does not typically respond to reviews

Instant Feedback

4,133 reviews

We monitor reviews for authenticity

Canada
1 review
1 helpful vote
Follow William R S.
Unfollow William R S.
Share Review
Report Review

Found website through Google wanting to unlock my daughters phone. Initially was going to cost $35. Figured that's a fair deal so we proceed. Well this is where it's all wrong, you wait 24-36 hours before you get an email stating your unlock is ready, open that email up to find it's going to cost you another $85. $120 total and a horrible deal. You guys are crooks, hope karma gets you for misleading people like you are. Enjoy your free $35, you can shove it cause you ain't getting the other $85. Strongly recommend taking your business elsewhere!

Official SIM Unlock attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 21, 2022
Australia
1 review
0 helpful votes
Follow Mark G.
Unfollow Mark G.
Share Review
Report Review

Scammers
May 12, 2022

Keep well away.

They take your original payment of $ 36 then for some unknown reason ask for a 2nd payment of $ 87 and you have no choice but to pay it.

I would give them no stars.

DO NOT GIVE THEM ANY MONEY. STAY AWAY.

Official SIM Unlock attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 12, 2022
Ireland
1 review
0 helpful votes
Follow Ruth H.
Unfollow Ruth H.
Share Review
Report Review

Scam
May 3, 2022

Scam site, take your money without telling you you are paying for an eligibility check instead of an unlock code. There are far more light sites to get an unlock code. Avoid these scammers

Official SIM Unlock attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 3, 2022
Ireland
1 review
0 helpful votes
Follow David O.
Unfollow David O.
Share Review
Report Review

SCAM
April 29, 2022

Read other reviews carefully before paying, you get charged 2 times and never get phone unlocked.
No replies to emails and 1 week later order still not completed

Official SIM Unlock attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 30, 2022
Canada
1 review
0 helpful votes
Follow Daniel V.
Unfollow Daniel V.
Share Review
Report Review

NICE PRODUCT
March 19, 2022
Updated review

All in all, the product was effective and served it's purpose.
The only issue is that the price was a bit high and delivery fee so high

Date of experience: March 19, 2022

High price
April 6, 2022
Previous review

High price

Date of experience: March 7, 2022
Qatar
1 review
0 helpful votes
Follow Mostafa E.
Unfollow Mostafa E.
Share Review
Report Review

Absolute Scam
April 13, 2022

First I paid about $19... after more than 24 hours, they asked me to pay another $165 to unlock the phone.

Official SIM Unlock attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 14, 2022
Saudi Arabia
1 review
1 helpful vote
Follow Ibrahim A.
Unfollow Ibrahim A.
Share Review
Report Review

Scam site
April 1, 2022

I Paid 38dollars for unlocking my phone and after 5 days they sent that i have to bay extra 62 dollars to get premium service... dont deal with this site

Official SIM Unlock attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 2, 2022
Canada
1 review
1 helpful vote
Follow Escobar P.
Unfollow Escobar P.
Share Review
Report Review

Scam
April 1, 2022

Misleading, says $35 CAD and after 24 hours they're requesting another $101 cad. Pathetic trash, enjoy my pocket change.

Official SIM Unlock attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 1, 2022
GB
1 review
0 helpful votes
Follow olimpiu X.
Unfollow olimpiu X.
Share Review
Report Review

Theft
March 22, 2022
Updated review

Thieves! The price displayed was £23.99. I was aware that could go up to £33 in some circumstances, but I HAVE NEVER BEEN TOLD THAT I WILL GET CHARGED OTHER £46 ON THE TOP OF £23.99. Total amount £70. THAT'S ROBBERY.

Official SIM Unlock attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 20, 2022

GREAT SERVICE
February 13, 2022
Previous review

GREAT SERVICE

Date of experience: February 13, 2022
Florida
1 review
1 helpful vote
Follow Diego M.
Unfollow Diego M.
Share Review
Report Review

If you need help, you won't get it
March 6, 2022

So, it looks like this people is great when the process is flawless, but if you have concerns, questions, or you really need support, the magic is shutdown. I contacted their support service and they never got back to me. Fortunate for me, I just paid the check eligibility portion, so I just lost 6 bucks.

So, take into account that if for any reason you need support, you are done. You will be left alone.

Official SIM Unlock attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 4, 2022
Australia
1 review
0 helpful votes
Follow Bill S.
Unfollow Bill S.
Share Review
Report Review

Scam
February 24, 2022

This site is a scam. After paying $27 for unlock code, the asked for another $87 to get the code. Stay clear of this site.

Official SIM Unlock attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 25, 2022
Maryland
1 review
0 helpful votes
Follow Ashley S.
Unfollow Ashley S.
Share Review
Report Review

This service takes your money. Charge you extra fees. Do not respond to emails. Number is not real. Is not a guaranteed product. Do not reliever fast or in the amount of time it says when you are paying. Mine have been on 20% for days phone is not unlock. Save your money in go to the professionals these people should be reported. I do not write reviews but I do not want anyone to go threw what I went threw with these people.

Official SIM Unlock attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 10, 2022
Canada
1 review
0 helpful votes
Follow Manny J.
Unfollow Manny J.
Share Review
Report Review

Site shows 26$ to unlock when you pay and its halfway done they send you another email saying code is ready pay 99$ to release it.
Don't get trapped in their false advertisement
Then code delivery time changes to 1-7 days but its shows 1-24 hours

Official SIM Unlock attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 1, 2022
GB
1 review
0 helpful votes
Follow Steven F.
Unfollow Steven F.
Share Review
Report Review

Satisfactory
December 23, 2021

Fast and prompt service, despite the busy festive period

Date of experience: December 23, 2021
Brazil
4 reviews
3 helpful votes
Follow Cristiano N.
Unfollow Cristiano N.
Share Review
Report Review

Scammers! Buyer beware
January 12, 2022

They promise to unlock after you pay $18, but then they come back a day later asking for $200 claiming the first payment was just a check (on their sales page they claim to unlock the phone for $18, the average price by other SIM unlocking services)

Official SIM Unlock attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 13, 2021
GB
1 review
0 helpful votes
Follow PATRICIA I.
Unfollow PATRICIA I.
Share Review
Report Review

Ok
December 6, 2021

If you are prepared to spend £60 ( I didn't read the small print) and wait 3 days the job gets done

Date of experience: December 6, 2021
GB
1 review
0 helpful votes
Follow David Q.
Unfollow David Q.
Share Review
Report Review

Unhappy
December 3, 2021

I paid the money and what shocked to find you asked for more.

Date of experience: December 3, 2021
GB
1 review
0 helpful votes
Follow Vanja P.
Unfollow Vanja P.
Share Review
Report Review

DISHONEST COMPANY
January 2, 2022

Dishonest company. You think you are paying for the phone unlocking but you are NOT. What you are buying is only written in the small print of T&C. You will find out on the end that is some kind of "pre- order" and your phone will not be unlocked unless you pay 2 x what you originally paid.
No point taking to them. No ethics in this business. You will waste your money and time. AVOID AT ALL COST!

Official SIM Unlock attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 3, 2021
Canada
1 review
0 helpful votes
Follow Éric C.
Unfollow Éric C.
Share Review
Report Review

Scam alert be warned
December 31, 2021

The company charges fees of $26 and doesn't unlock the device. Instead it returns with an additional charge of $100 to complete the unlock. A total of $125. I asked for a refund but got denied. Out $26 and no unlock. Buyer beware.

Date of experience: December 1, 2021
Canada
1 review
0 helpful votes
Follow Volodymyr H.
Unfollow Volodymyr H.
Share Review
Report Review

Zero Star
December 23, 2021

They are thieves, they deceive, take money but do not unlock the phone, I advise everyone to stay away from them.

Official SIM Unlock attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 23, 2021