Official SIM Unlock
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Official SIM Unlock

How would you rate Official SIM Unlock?
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Canada
1 review
1 helpful vote
Follow Bevin B.
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I paid 28.00 CAD to have phone unlocked. Then the next day they wanted an additional 75.00 CAD. I of course did not pay, because then they will probably ask for more. Plus I can get it done for half that price. Asked for my money back; they would not give it.

Date of experience: January 16, 2025
Kentucky
1 review
0 helpful votes
Follow Donna H.
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This company is a joke and shady as can be. Here it is a week later and $80 out of pocket which i couldn't afford in the first place. Cannot get a decent response from customer support. Tired of companies screwing the consumer over. Been waiting for ever to get this phone unlocked 🔓. I'm starting to wonder if I messed up using this company. Does anyone take pride in their company anymore?This isp not a bogus review it is as legit as you can get. Bunch of money peddling jerks.

Date of experience: December 11, 2024
GB
1 review
0 helpful votes
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Hidden charges
December 22, 2024

Quite a bad and long experience. I led to believe it was about £10.00 but the through the process I had to pay a further £34.00 to complete the unlocking process which took 5 days in total.

Date of experience: December 12, 2024
GB
1 review
0 helpful votes
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Scam scam scam scam scam
December 8, 2024

Complete scammers asked to pay £7-99 plus vat to unlock my phone they then said the unlock code was ready and they wanted a further £38 pound to give me the unlock code
THEY ARE SCAMMERS DO NOT USE
My rating is minus 100

Date of experience: November 27, 2024
Canada
1 review
1 helpful vote
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SCAM
October 27, 2022

Very dissatisfied with this service as I only found out part way through that phones can be unlocked for free in Canada though any major service provider. Unlocked a phone about half way through and their checks can't even detect that the phone has already been unlocked. They're basically stealing money from people who don't know any better which is what happened to me. I would never recommend this to anyone ever.

Official SIM Unlock attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 27, 2022
Canada
1 review
1 helpful vote
Follow William R S.
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Found website through Google wanting to unlock my daughters phone. Initially was going to cost $35. Figured that's a fair deal so we proceed. Well this is where it's all wrong, you wait 24-36 hours before you get an email stating your unlock is ready, open that email up to find it's going to cost you another $85. $120 total and a horrible deal. You guys are crooks, hope karma gets you for misleading people like you are. Enjoy your free $35, you can shove it cause you ain't getting the other $85. Strongly recommend taking your business elsewhere!

Official SIM Unlock attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 21, 2022
GB
1 review
23 helpful votes
Follow mark B.
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When you look at their site you are led to believe for a charge of £19.99 you'll receive an unlock code, how wrong can you be, within a few hours you'll receive an email saying your code is ready click this link, that's when they hit you with it's going to cost you another £59 to release th code.
The site is misleading, I have reported it to trading services, I doubt I'll get a refund, my only advice is don't be a mug like me, there are far cheaper ways of unlocking a phone

Official SIM Unlock attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 3, 2020
Texas
1 review
0 helpful votes
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SCAM
May 19, 2021

They have been working on my order for a week and it's supposed to take 24 hours? They have the same order tracking screen stuck at 20% and some dizzy broad Emma working in customer service total scam I would not give these $#*! suckers a penny

Official SIM Unlock attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 19, 2021
GB
1 review
19 helpful votes
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Scam
October 6, 2020

I needed my iPhone 11 unlocked. I paid a fee of £23 and then a day later got a bill to pay £257. The few 5 star reviews on this page must all be fake, its all a scam. Stay away! The fact that their website contains so many 5 star reviews and then you come here and see everyone calling it a scam clearly indicates how trustworthy they are.

Date of experience: September 6, 2020
Ohio
1 review
1 helpful vote
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(1) They bait you with a low initial cost, three easy steps, etc. (2) But you might need their "premium service." In my case, they asked for $80 more. (3) The progress update button stayed at 50% for 30 days. (4) Support email responses always told me to wait patiently... for 30 days. (5) Finally, they said my phone was blocked (despite the fact that it works perfectly with other carriers). (6) Being wary of the scam, I asked for proof and asked how a blocked phone could work. (7) They offered no answers to my questions but offered 50% refund. (8) I refused the refund and asked for answers and proof they are telling the truth. No success. (9) If you are still reading, you could save $100 by not using this company.

Official SIM Unlock attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 15, 2021
Pakistan
1 review
0 helpful votes
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Effortless Unlocking Journey
May 26, 2024

My recent experience with a network carrier unlocking website was nothing short of seamless. Form start to finish, the process was remarkably smooth, requiring minimal effort on my part.

Date of experience: May 16, 2024
GB
1 review
1 helpful vote
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Extra charge
March 17, 2021
Updated review

I chose Official SIM Unlock as the price was £19.99. It did say there MAY BE an extra charge which turned out to make a total price of £65.99! There was no way of cancelling the pre payment. I think this is very misleading and more expensive than other companies.

Official SIM Unlock attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 15, 2021

So far so good
February 8, 2021
Previous review

So far so good

Date of experience: February 8, 2021
GB
2 reviews
3 helpful votes
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Price Surprise
October 29, 2020
Updated review

Paid initial price but then was hit with a further amount to pay... an extra £50 + I thought about not paying it and not receiving my code but thought then that the initial payment would be wasted. Reluctantly paid it and received codes. Took phone to new provider who didn't know what the codes were for! Nightmare. So service more expensive than initially led to believe and codes not used in the end!

Date of experience: September 29, 2020

So far so good...
September 22, 2020
Previous review

So far so good... waiting to be unlocked!

Date of experience: September 22, 2020
GB
1 review
0 helpful votes
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Just great
September 4, 2021
Updated review

Initially I was skeptical about using this service after reading the reviews I thought let's just give it a try to be honest it was worth it it was very straight forward and easy to use. The only issue is the second charge you have to make when you make the initial payment which was not clear initially but depending on whether you choose to proceed entirely depends upon the individual.

Date of experience: September 4, 2021

Just Great
August 27, 2021
Previous review

Just Great

Date of experience: August 27, 2021
GB
1 review
0 helpful votes
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Phone unlock
November 3, 2021

The experience ended with the phone being unlocked so that's a successful exercise.
The original headline price was under £20 and it ended up costing nearer £70 I don't like being misled on price or being referred to small print after the event.

Date of experience: November 3, 2021
Ireland
1 review
0 helpful votes
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Excellent Service
September 14, 2020
Updated review

Found it very pleasant experience easy to navigate the website. The prices were shown clearly and were very reasonable. I was informed by email at each stage of the process. Also the phone was unlocked well in advance of the time-frame given. I would highly recommend Official Sim Unlock, I was very satisfied with the service. Many thanks

Date of experience: September 14, 2020

Found it very pleasant easy to navigate the website...
September 7, 2020
Previous review

Found it very pleasant easy to navigate the website and also the prices were shown clearly. Very reasonably priced also.

Date of experience: September 7, 2020
Pakistan
1 review
0 helpful votes
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Use again in the future
May 30, 2024

I need to unlock my phone for an international trip and this service was a lifesaver. The instructions were clear, and I had no issues. I'll definitely use this service again in the future.

Date of experience: May 20, 2024
RU
9 reviews
2 helpful votes
Follow Agardonel N.
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I have no complaints because they served me well and I managed to unlock my phone in a short while. Turns out that it was not a big deal to them as it is to others. They have some great experience for the work that they do.

Date of experience: October 21, 2020
Pakistan
5 reviews
0 helpful votes
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Fantastic service
June 1, 2024

I had tried other unlocking services before with no luck. This website was straighforward and got the job done efficiently. My phone was works perfectly with my new carrier.

Date of experience: May 22, 2024
GB
1 review
0 helpful votes
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IPhone 8 unlock
August 1, 2020
Updated review

First stage was easy have yet to know if it works

Can honestly say the remaining 2 day wait for it to unlock soon came around and for the total price paid the phone never left my side you could most likely save a few pounds going to a shop but is It worth it knowing you can have it done sitting at home
Excellent service all round

Date of experience: August 1, 2020

First stage was easy have yet to know if it works
July 25, 2020
Previous review

First stage was easy have yet to know if it works

Date of experience: July 25, 2020

Overview

Official SIM Unlock has a rating of 2.5 stars from 416 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Official SIM Unlock most frequently mention pre order, customer service and small print. Official SIM Unlock ranks 10th among Unlocked Phones sites.

service
142
value
261
shipping
234
returns
64
quality
307
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4,155 reviews