Official SIM Unlock
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Official SIM Unlock

How would you rate Official SIM Unlock?
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Australia
1 review
1 helpful vote
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Complete rip off
July 23, 2022

I paid $36 on 11 Jun
later asked for another $71 as the phone would be unlocked in a few days. A week later I received a message stating that the phone would be unlocked in 48 hours.
5 days later, nothing.
I returned the phone to the vendor ( Kogan) as they had sent the unlocked phone in error for a full refund.
Official Sim Unlock refuse to refund me as the 30 day contract with them is extant.
A scam company. Do not use.

Official SIM Unlock attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 23, 2022
Canada
1 review
2 helpful votes
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Disappointed
August 17, 2020

Worst service ever. I feel scammed. I paid $5 for network check (what ever that means), then another $23 thinking that will get me the unlock code. After two days and three emails later to customer service they have the nerve to ask for more money before they can release the code. WHAT A SCAM! Why not be upfront and say what the true cost are? STAY AWAY!

Date of experience: July 18, 2020
GB
1 review
0 helpful votes
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Hidden price
October 21, 2020
Updated review

Was charging £19:99 but then once you've paid that a few days later email came through to say in is ready to open but it's then going to cost another £27:99, cost me £47:98 to unlock iPhone, and over a week to do it.

Official SIM Unlock attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 20, 2020

Good
September 13, 2020
Previous review

Good

Date of experience: September 13, 2020
Ireland
1 review
0 helpful votes
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I Paid the full €20 and checkout to be told the next day I need to pay about €70 for the code, I refused to pay and the will not give me my refund no matter what I do. The checkout is misleading and gives the impression that you are paying for an unlock code, but its just a pre order you are paying for and you will be sent a bill

Official SIM Unlock attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 17, 2021
Australia
1 review
0 helpful votes
Follow Jafri A.
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Rip Off
May 31, 2021

I paid $27 which was the stated fee to unlock my Telstra phone. After paying I received reply to pay additional $72 to have my phone unlocked. Telstra only charges $80 to have phone unlocked. Very ambiguous way to ear money.

Official SIM Unlock attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 1, 2021
GB
1 review
0 helpful votes
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DISHONEST COMPANY
January 2, 2022

Dishonest company. You think you are paying for the phone unlocking but you are NOT. What you are buying is only written in the small print of T&C. You will find out on the end that is some kind of "pre- order" and your phone will not be unlocked unless you pay 2 x what you originally paid.
No point taking to them. No ethics in this business. You will waste your money and time. AVOID AT ALL COST!

Official SIM Unlock attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 3, 2021
GB
1 review
0 helpful votes
Follow Joe B.
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I used this website as, unfortunately had to self Isolate
It was advertised at 19.99 + Vat and unlocked in 1 to 6 hours
I paid and was waiting over the time limited so asked for update, to then be faced with an email saying the initial checks had been carried out and to pay the attached invoice to complete the unlock!

I emailed to say I hadn't received the service I had paid for, they said they could discount it by 15% as "they had an order going in that night"
I refused to pay anymore monies as it was going to cost over £50 in total

No refund given

Official SIM Unlock attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 30, 2021
Maryland
1 review
0 helpful votes
Follow Ashley S.
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This service takes your money. Charge you extra fees. Do not respond to emails. Number is not real. Is not a guaranteed product. Do not reliever fast or in the amount of time it says when you are paying. Mine have been on 20% for days phone is not unlock. Save your money in go to the professionals these people should be reported. I do not write reviews but I do not want anyone to go threw what I went threw with these people.

Official SIM Unlock attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 10, 2022
GB
1 review
1 helpful vote
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Dreadful experience
August 26, 2020

Provided with code that does not work,... 11 emails from me in the last month including two videos showing the code does not work and still no refund and the same reply from customer services "The suppliers have re confirmed the code provided is accurate". Really disappointed as I have paid the costs upfront in good faith.

Date of experience: July 27, 2020
California
1 review
0 helpful votes
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Completely fraud service
November 27, 2020

This company is dumping people of money. They arbitrarily keep on charging and then adjusting the balance. There refund policy is even a bigger scam. Please avoid them even if they offer you the cheapest price because they are a big impostures.

Date of experience: October 28, 2020
GB
1 review
2 helpful votes
Follow Imee L.
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They are hiding the real fee of 77£ aside the first payment of 23£, and the support giving 25%discount, well 77£ less 20% discount is stilll waaaaay too much. There is on ebay that cost lower 10£ and the highest is 44 £ if your phone is not 6 months old

Date of experience: August 20, 2020
Canada
1 review
0 helpful votes
Follow Aaron T.
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There is an initial payment for $28 to unlock an iPhone. This is advertised as a final price, but you need to pay an additional fee of $150 to complete the unlock. There is no indication of such fee at the time of purchase and the vendor is saying they have stated this final fee... where? There are much cheaper alternatives else where, please avoid at all costs.

Date of experience: November 6, 2023
GB
1 review
0 helpful votes
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Great site for unlocking your sim
July 30, 2020
Updated review

Very easy and friendly site to use to unlock your sim. The only surprise is the price of the unlocking. I would not mind it if I could get all the price list in advance rather pay some and had to pay some more for service. But overall very pleased with service.
Thank you for all your help.

Date of experience: July 30, 2020

Very easy and friendly to use this site
July 23, 2020
Previous review

Very easy and friendly to use this site.

Date of experience: July 23, 2020
GB
1 review
0 helpful votes
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Disappointing experience
July 2, 2020
Updated review

Appalling customer service with misleading information at start of process, no pre agreed price as described in FAQs, felt held over a barrel for extortionate second payment couldn't speak to an advisor even after requesting twice by mail and three times by phone message as despite numerous attempts over phone ( totally automated no customer service) would not recommend £72 pound is a long way from 19.99. Did eventually receive code which worked as advised but not in timescales given.

Official SIM Unlock attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 2, 2020

Quick and easy process
May 26, 2020
Previous review

Quick and easy process

Date of experience: May 26, 2020
GB
1 review
0 helpful votes
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SCAMMERS!
December 4, 2020

This site WILL scam you. They do not mention the stages (in which each you have to pay a fee, £4.99, then £24, then £60, then... more? I daren't try!) and they know exactly what they are doing.

Avoid like the plague and just go direct to the carrier to get your unlock.

Date of experience: November 4, 2020
Canada
1 review
0 helpful votes
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Unlocked my phone quickly...
June 12, 2020
Updated review

Currently my phone is unlocked and was with in 24 hours but since then my phone keeps crashing then when I turn it off and back on its stuck in the apple loop and takes abt an hour to turn on... so I'm back to my old phone... why is it my home button dont work now either?

Official SIM Unlock attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 28, 2020

So far so good
April 19, 2020
Previous review

So far so good

Date of experience: April 19, 2020
Canada
2 reviews
9 helpful votes
Follow Nuala V.
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I notice a lot of people are reviewing the service before the unlock is complete. The service was polite and fast while they were asking me for money - it was after that that it deteriorated - and my phone is not unlocked.

Official SIM Unlock attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 26, 2020
New Jersey
3 reviews
3 helpful votes
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False services
January 19, 2024

Purchased services to unlock a phone from it's it's original service provider and only received a receipt email from Official SIM Unlock. No word from them after that. Emailed them for a follow up with no response. Don't waste your money with this site, it's a scam.

Date of experience: January 12, 2024
Japan
1 review
6 helpful votes
Follow Chai T.
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When i purchased the "sim unlock code" i didn't know that i was just paying for the pre purchase and not the actual code because it was not written that you have to pay first a pre purchase order for ¥2000+($20) then they will process your order and have to pay again a ¥9000+ ($87)! So beware because they will just show you a cheap price so that you will buy there product and then leave you no choice to pay for the 2nd payment! My gosh this site you are fooling people!

Official SIM Unlock attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 1, 2020
Brazil
4 reviews
3 helpful votes
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Scammers! Buyer beware
January 12, 2022

They promise to unlock after you pay $18, but then they come back a day later asking for $200 claiming the first payment was just a check (on their sales page they claim to unlock the phone for $18, the average price by other SIM unlocking services)

Official SIM Unlock attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 13, 2021

Overview

Official SIM Unlock has a rating of 2.5 stars from 416 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Official SIM Unlock most frequently mention pre order, customer service and small print. Official SIM Unlock ranks 10th among Unlocked Phones sites.

service
142
value
261
shipping
234
returns
64
quality
307
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4,155 reviews