Official SIM Unlock
website thubmnail of Official SIM Unlock

Official SIM Unlock

How would you rate Official SIM Unlock?
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GB
1 review
0 helpful votes
Follow James H.
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Do not use. This is a scam site.
October 21, 2021

I agree to pay the total
Price of £19.99.
I then found this wasn't the "actual total" as VAT now added.
Next for the real shock. I was told my unlock was ready. All I needed to do was pay another £43.99.
Apparently this in in the "small print"

Official SIM Unlock attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 21, 2021
Ireland
1 review
1 helpful vote
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Scammers
July 29, 2023

These people are scammers,they will ask you for a second payment then they will tell you that
You can track your order with a fake tracker that will be stuck on 95 percent they will then offer you 50 percent of your money back when you complain, that is where the scam is if you agree to this they keep half your money and look legitimate

Date of experience: June 29, 2023
GB
1 review
0 helpful votes
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Rip off sim unlock
February 14, 2021

Absolute rip off and a con, service saw the add for 19.99, said it would take a few hours to unlock, it took two day to do the checks. The email came back with my pre order payment that i paid. And then another fee of 39.99 was asked for. I'm not paying it I can get my local shop to do it for £20.00. SIM UNLOCK after VAT (20%) Paid (Inc. VAT) £4.00 £23.99 some investigation i found out that the number is from Bradford to a housing estate, and that the number belongs to someone else. You can look for yourself hear are the details *******4195 Running Global Bradford Sports Club
Address 1 Wentworth Crescent, City of Bradford www.runningglobal.co.uk stay away bank ref iPhone approved UN PURCHASE DOMESTIC AT LONDON 23.99 13 jan 2020 10:07

Date of experience: January 15, 2021
Canada
1 review
0 helpful votes
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Waste of money
June 6, 2022

Avoid this place. They said they can unlock my phone for 35$ Than I waited a whole 24hours to be told that I need to send an extra 99. Than I tried to get my money back which I'm entitled to back and they stopped responding or sent an automated email without addresssing my actual concern or refund.

Official SIM Unlock attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 7, 2022
GB
1 review
1 helpful vote
Follow Hicham a.
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Ripoff, stay away
December 4, 2020

Initially they charged me £20 plus vat and it will take 1to 24 hours, but later they email me saying that my phone is very expensive and I need to pay extra £49 plus vat if i want the code, and it took them 7 days to send me the code. There's no transparency and hidden charges that they never mentioned before. I won't use them nor i recommend them to anyone.

Date of experience: November 4, 2020
GB
1 review
0 helpful votes
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Meh
September 7, 2020
Updated review

To be honest I'm not happy with my experience I thought from what i read it was £29.99 and it took 24-48 hrs to get the phone unlocked so I paid the £29.99 upfront not knowing I had to pay another £48 just to get it unlocked :/ thanks anyway

Date of experience: August 8, 2020

So quick and easy to use the website and it wasn't...
August 1, 2020
Previous review

So quick and easy to use the website and it wasn't as dear as some of the other websites I've visited to get my iPhone 7+ unlocked

Date of experience: August 1, 2020
Australia
1 review
0 helpful votes
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Do NOT USE BEWARE
November 17, 2020

They will charge you to unlock your phone but will then send you another email wanting more money to unlock it and call the first few a preliminary check fee. They will not refund, they will not care. It's cheaper to go straight to your carrier to unlock. Absolutely deceitful and sneaky.

Date of experience: October 18, 2020
GB
1 review
0 helpful votes
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Aim unlock price
September 9, 2020
Updated review

Everything was simple so far painless. But the website quoted £15 but after I had paid the quoted fee it was then raised to £65 to continue think this made the experience very disappointing. The sim was unlocked in the time quoted.

Date of experience: August 10, 2020

Everything was simple so far panless
August 3, 2020
Previous review

Everything was simple so far panless

Date of experience: August 3, 2020
GB
1 review
0 helpful votes
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Crooks
September 18, 2021

Did not unlock my phone and refused to refund - despite a 100% refund guarantee on their website. They also charge twice - once for initial "assessment" and then the unlock. They refused to refund the assessment when the unlock was unrealistically expensive.

Date of experience: August 19, 2021
Canada
1 review
0 helpful votes
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Says 24 hours but that's a lie I've waited 36. Emailed the contact and they replied saying they working on it. Costed 23$ Canadian. The email process says 20% and it never changes.
Don't waste your money scam scam scam scam

Official SIM Unlock attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 14, 2021
GB
1 review
0 helpful votes
Follow Catrin M.
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AVOID. SCAM. It was recommended I took the "pre-order" option which cost £23.99. This sounded about right for a phone unlock to me from the little I know about phone unlocking! I was advised this would take 1-24 hours... this took 4 days. And was only a check to see if my phone could be unlocked ‍ They wanted a further £70 to unlock my phone! They couldn't advise me why this cost so much or how they could justify the cost of the "pre-order", in fact they ignored most of my questions in all my emails and just spouted off the same nonsense over and over which was not helpful to me at all. Horrible service. Total rip off. DO NOT USE!

Date of experience: August 31, 2020
GB
1 review
0 helpful votes
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IPhone 6s unlock
November 13, 2020
Updated review

Hope it will unlock me from my old phone cim lockdown. Though I still cannot connect with a new cim even though I have tried all the suggestions you included. I think the phone may have a fault which was the original problem with connection to the server, although the phone works perfectly on the internet. Can't understand it may have to get a new one?

Date of experience: November 13, 2020

Hope it will unlock me
November 5, 2020
Previous review

Hope it will unlock me

Date of experience: November 5, 2020
GB
1 review
1 helpful vote
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That's a total disgrace, they charge me £23.99 first time and I did give them all the details including the network that was locked on, after that they send me another email saying that amount was just a preorder and then they asked another £47.99 for the unlock code and another couple of emails between this with a gap of good hours, after 3 days I did got the unlock code, wouldn't recommend for anyone to use their services. I end up having my phone unlocked for about £80

Official SIM Unlock attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 24, 2020

That's a total scam first I paid £23.99 to get the...
June 17, 2020
Previous review

That's a total scam first I paid £23.99 to get the code but I've received another email the following day if I want my unlock code to pay another £34, don't use them at least I'm not gonna do it again

Date of experience: May 18, 2020
Canada
1 review
0 helpful votes
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I dont' recommend this service. They changed price from 23$ (after I paid 23) to 100$.
Initially they said their service is 23 $, and after I paid this money, they said I should pay plus 75$.
Who know, if I will pay 75$ they will ask more money and more.

Date of experience: June 22, 2021
GB
1 review
1 helpful vote
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Not for me. Too expensive.
September 30, 2020
Updated review

I couldn't afford to complete the order and lost my payment of £19.99. I was disappointed with the entire w patience. I have since had the phone unlocked for free by contacting the original owner for help.

Date of experience: August 20, 2020

Easy process
August 13, 2020
Previous review

Easy process

Date of experience: August 13, 2020
Canada
1 review
0 helpful votes
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Tricky service
June 13, 2021

I had terrible experience with them. They charged me 23CAD. I thought it was the service charge to unlock my old cell phone. I was waiting for the unlock code, and a few days later, they sent me email it was pre order charge and if I wanted to unlock my cell phone I have to pay another 75$. I lost my 23$ without any benefit from them. They never mentioned that I had to pay more in order to get unlock code. Be careful and aware of that. They are just liar. LAIR. NEVER mentioned clearly in their web site what pre order is for. Kind of SCAM web site. Not reliable...

Date of experience: May 14, 2021
GB
1 review
0 helpful votes
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SCAM
January 31, 2021

You will be misled to think that your device is being unlocked but in reality they are simply charging you £24 to do "NETWORK CHECKS" before further requesting extra money to actually do any unlocking.

A money hungry greedy misleading excuse of a service. Pathetic!

Date of experience: January 1, 2021
California
1 review
0 helpful votes
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Dissatisfied
December 9, 2023

What I Big SCAM I paid for there service to unlock my phone it did not work then they said they'll give me a partial credit to use in the future. I will never use them in the future and not recommend them at all! SCAM

Date of experience: December 2, 2023
Australia
1 review
1 helpful vote
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SCAM!
January 23, 2023

They are not selling UNLOCKING CODE, the are selling ""unlock eligibility check service"". And after, they will ask for more money. In my case I first paid 36$ and after they asked for 71$. And I bought the phone for 80$.
Don't waist your money and time, this is scam and I don't know how are the still working.

Official SIM Unlock attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 24, 2022
Ireland
1 review
0 helpful votes
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These guys are a Con
January 18, 2021

They reel you in saying they can unlock your phone for €23, then after that its a gamble where they can charge you up to €194 to continue to unlock your phone, and if you don't want to pay that, they WILL NOT refund the €23. They are not upfront with their prices, complete Con artists. Don't waste your money with these clowns.

Official SIM Unlock attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 19, 2020

Overview

Official SIM Unlock has a rating of 2.5 stars from 416 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Official SIM Unlock most frequently mention pre order, customer service and small print. Official SIM Unlock ranks 10th among Unlocked Phones sites.

service
142
value
261
shipping
234
returns
64
quality
307
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4,155 reviews