These guys lure you into unlocking with low price, and then hit you with additonal price, which is lot more than other reliable unlockers like doctorsim, code2unlock. Beaware and avoid these guys.
And customer service will never refund your original money, if you are not happy.
Be very careful I've been taken in they say it will cost you £20 to unlock your phone they take that money from you and then send you an email later on asking for more money between 50 and 70 pounds it is a complete con as you can get your phone unlocked for £20 most places and they put VAT on the £20 it's not included so beware do not use these people I have reported them as I very much doubt I will get a refund
Paid the £19.99 as advertised and then a day later received an email asking for another £61.59 (a further payment of £68 and £13.60 vAT). None of this is mentioned in their terms and conditions
Just make sure your phone can be unlocked before proceeding. All that is asked is the make not the model & number. Guarantee is not100% as stated because if can not be unlocked not there
Responsibilty. Where is. The 100%? Because
Should have been told of this years ago when I applied for the key with Vodaphone in the UK in 2012 at Bournemouth. Staff there told me to apply to Tasmania where I lived - but even there they could not find my account nor my payg mobile number.!?
Way to expensive. Over 60 is a rip off in the current situation. Won't be using this site again. First fee of 23 was 5 less than what I pay ast time. Then to rob another 43.
Dirty bast
Way to expensive. Over 60 is a rip off in the current situation. Won't be using this site again. First fee of 23 was 5 less than what I pay ast time. Then to rob another 43.
Dirty bast
I Paid 38dollars for unlocking my phone and after 5 days they sent that i have to bay extra 62 dollars to get premium service... dont deal with this site
Fraud, they will take your money, then ask you for more to unlock the phone. Stay well away! They asked for a further 47.99 on top of the £24 I had already paid. Absolutely disgusting!
Although the order summary states an additional fee MAY be required, a disclaimer under "why do I need to pay this" (readable upon clicking the "Release unlock" link in your email after 24 hours) states that the initial prepayment is standard and is not in fact the "unlock payment". This means a final payment (the actual unlock fee) is a given. This would make their order summary claim that an additional payment "MAY" be required a false and misleading one. Legally speaking this is fraud and mostly certainly a scam. The advertising on the website also makes absolutely no mention of a two part process and instead misleads potential consumers to believe it is a streamlined one-part process. I don't care about 26 dollars but certainly not paying 84 more to finalize it. But then again, Officialsimunlock.com was probably banking on that, considering that the premise of the scam is not having to perform the actual work of unlocking your phone while still collecting 26 dollars. Earning a guaranteed profit without having to deliver on a good or service is in fact theft. And theft my friends is a criminal act. Believe me folks don't waste your money here. The cell phone store down the street from me charges 50 not 26 plus 84 (100). I'm sure there are some in your area that not only charge less but also more than likely employ decent human beings and not loathsome, crusty, soulless scam artists.
They do not actually unlock your phone for the $35 CDN advertised. This is just a pre-service (which you don't find out until later). Shortly after paying the initial $35, they will email you asking for an additional $68 (total of over $100) to continue the service of unlocking your phone. I tried to email them back but they blocked my email and I am not able to reach them. Completely misleading and false advertising on their website. By the way, I never write reviews but after being scammed by this company I wanted to make others aware of the total cost to unlock your phone. I have added photos to prove they sent me a follow up email asking me to make a 'final payment' of $68 to complete the service. This final payment was never mentioned in the initial purchase process. I also was curious why there were so many good 5 star ratings? But discovered that directly after you purchase the initial $35 pre-order, they ask you to rate their service. Obviously at this point, most people will rate highly and that is because they haven't yet realized they have been scammed. Very disappointed with this company and shocked they haven't been shut down yet; which is probably why they're located overseas.
Read other reviews carefully before paying, you get charged 2 times and never get phone unlocked.
No replies to emails and 1 week later order still not completed
I ordered an unlock for € 23 and they came back asking for another € 88. I paid - My mistake. They wait a few weeks. They quickly reply to emails that they are working on it. They later say that they cannot return the money and this is stated in their terms and conditions. Later they say that they send you 50% in a settlement. They do not send any refunded money. Don't fall for their cheating. 30 days money back policy is a lie. They said it was my fault because I gave them a blocked phone. (I use it all the time). I have reported fraud and give opinions so that nobody will be cheated. They will not refund you any money. SCAM, SCAM, SCAM. This company is geared only towards collecting money. They are not afraid to deceive you. Simple scheme of operation. Good website. Collecting cash, doing nothing, not returning money. Don't be fooled.
Update:
Apparently they want to talk to me.
I have spoken to this company many times. I have described everything above. This whole company is a scam. They know my refund account number. They have not returned anything to me so far. Talking to them is like talking to a tree. Case reported as fraudulent.
I paid $23 to unlock my phone, after 24 hours, they send email and ask for another $62 canadian dollars to unlock my phone.
This is not mentioned in their website at all.
This is a scam company. They say they will unlock your phone for £19 + VAT - £23.
You book their service and then sometime later they say they have completed the checks and now require an additional fee (£28.00 + VAT in my case)
Before they will give you your code. They then state that your original payment was a pre-order!
I felt a bit stupid as I didn't do any checks before I tried to unlock one of my old phones.
I refused to send them any more money
It was a Samsung S8 - locked to Vodafone.
All of the major Mobile companies will unlock your phone for free providing it has not been reported stolen or currently in a contract with them.
I went to https://www.vodafone.co.uk/vodafone-uk/forms/unlock-code-request and put the details of my phone in and it was unlocked with 30 mins - completely free of charge!
There are also many suspect reviews on many review sites for www.officialsimunlock.com. Although they have taken £23 from me, I intend to report them to the Ombudsman. They should net be able to get away with this.
DON'T USE THEM, IT IS A SCAM
Charge you then try to charge you another much higher fee using a pack of lies as an excuse. Do not believe positive reviews of these scammers as they are mostly false.
Charged initial fee, then charged again with another fee and said the phone would be unlocked in 1 to 7 days which was a month ago and still no progress. The phone was an old iPhone 7 with no outstanding balance left on it. I've been screamed out of $100 DON'T USE THIS SERVICE they're scammers!
All these reviews are lies, they are paid for. DO NOT USE THIS SERVICE! They refuse to refund you, they charge you $25 to do nothing then they charge you $100 more to "release the unlock" and there is no effing unlock, then they will not refund you and they are foreign so there is nothing you can do about it.
Then they blame covid (which has literally nothing to do with digital unlocking on servers) and come up with all kinds of BS like your typical indian/chinese scam.
Over a week of waiting and its stuck in the same place.
I paid £19.99 & £4 VAT
Thinking my phone would be unlocked pretty quick( it said instant unlock on the ad) i wait 24 hours for them to tell me i now owe them £47.99 plus £8 VAT.
So over £80 to unlock an old phone.
They are lying and saying its because it was a contract phone but it isnt! Its an old s6 that i had to borrow because my phone broke.
I wrote a reveiw on trust pilot and Sim Unlock Official actually flagged it down as innaproppriate! AVOID LIKE THE PLAQUE
Realy annoyed at my self for not reading reviews properly. They are obviously very good at getting the bad reveiws shut down so be careful!
My phone broke at the worst time when I'm job hunting. My brother was kind enough to give me one of his old phones, I'm with Freedom Mobile and he was with Rogers. DESPERATE to get my phone back on so I didn't miss any job offer calls, I STUPIDLY used this service. A few days ago I paid $23. The next day I get an email saying I OWE almost $70! I checked the website and NO WHERE does it say there is a second fee. I now have NO money left (crappy times), I still can't connect my number to my phone, I paid almost $100 and STILL haven't received a code! SCAM! I'm so pissed off, I used a family members phone and I missed out on 2 calls from potential jobs (I was finally able to call my number and at least listen to voicemails). This company should be ashamed of themselves... DO NOT GIVE THEM ANY MONEY! Go into your providers store instead. If I knew I was going to use the last of my money I would have done that instead. Now it's 4 days later and this site totally F*$*#*D me!
Thieves! The price displayed was £23.99. I was aware that could go up to £33 in some circumstances, but I HAVE NEVER BEEN TOLD THAT I WILL GET CHARGED OTHER £46 ON THE TOP OF £23.99. Total amount £70. THAT'S ROBBERY.
Answer: 100 percent a scam; morally, legally, colloquially speaking.
Answer: No I would advise you to go somewhere else. This company is a total ripoff.
Answer: You didn't realize it because officialsimunlock.com didnt want you to realize it, at least until after they reeled you in with a first "prepayment".
Official SIM Unlock has a rating of 2.5 stars from 416 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Official SIM Unlock most frequently mention pre order, customer service and small print. Official SIM Unlock ranks 10th among Unlocked Phones sites.