Official SIM Unlock
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Official SIM UnlockReviews 418

2.3

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Official SIM Unlock Reviews Summary

The company exhibits a mixed reputation in the unlocking service sector. Positive feedback highlights the speed, reliability, and user-friendliness of their service, with many customers expressing satisfaction with the quick turnaround for unlocking phones and responsive customer support. However, significant concerns arise regarding transparency in pricing and communication, as several customers reported unexpected fees and delays, leading to frustration and distrust. Overall, while the company demonstrates strong capabilities in delivering effective services, addressing issues related to customer support and pricing clarity could enhance their reputation and customer trust.

This summary is generated by AI, based on text from customer reviews

service
143
value
262
shipping
234
returns
64
quality
308
This company does not typically respond to reviews

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4,133 reviews

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Pennsylvania
1 review
3 helpful votes
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Scam, save your money and time.
July 31, 2023

Ordered a unlock for my note 20 ultra 5g. Paid the 26, then it said it needed another 59. Paid that. A day later now I get a email saying due to COVID. That's bull. COVID is over and has been. Save your money they are scam artists. I'd assume most of these reviews (positive) are fake or paid for.

Date of experience: July 1, 2023
Ireland
1 review
1 helpful vote
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Scammers
July 29, 2023

These people are scammers,they will ask you for a second payment then they will tell you that
You can track your order with a fake tracker that will be stuck on 95 percent they will then offer you 50 percent of your money back when you complain, that is where the scam is if you agree to this they keep half your money and look legitimate

Date of experience: June 29, 2023
GB
2 reviews
2 helpful votes
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Scam
July 27, 2023

SCAM SCAM SCAM SCAM SCAM. COST £17 24 Hours later wanted more money as it was expensive phone and under contract

It was a 10 year old brick style phone and not had a contract for 21 years

Complete scam. Dont fall for it. I did. Don't respond to emails and number doesn't work

Disgusting crooks and I wonder where this money goes

Con artists

However they get away with it cos it costs more to take them to court.

I think I'll contact trading standards about them.

Date of experience: June 27, 2023
GB
1 review
0 helpful votes
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A sprat to catch a mackerel
May 28, 2023

Rejects 1st info, all info be put in at least 2 times, charges low fee for to start then increases to over £70 before they apparently offer to unlock, probably another closure fee then.

Date of experience: April 28, 2023
GB
1 review
0 helpful votes
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Total rip off don't pay the fees
May 9, 2023
Updated review

This site is a total rip off. There is all sorts of hidden fees that keep increasing and here is ko way or getting uour money back if your not satisfied. My advice stay well clear of any of these sites.

Date of experience: April 9, 2023

OK service
March 30, 2023
Previous review

OK service.

Date of experience: March 30, 2023
California
1 review
0 helpful votes
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Scam Scam Scam
April 22, 2023

Don't use this company. They scammed me and never unlocked my phone. So beware. They will charge you 26 dollars for initial download and then will ask for answer payment of 74 dollars totaling 100 dollars. My tracking has been stuck at 50 percent for almost a month now and still no response from the company.

Date of experience: March 23, 2023
Arizona
2 reviews
0 helpful votes
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Complete scam
April 6, 2023

All these reviews are lies, they are paid for. DO NOT USE THIS SERVICE! They refuse to refund you, they charge you $25 to do nothing then they charge you $100 more to "release the unlock" and there is no effing unlock, then they will not refund you and they are foreign so there is nothing you can do about it.

Then they blame covid (which has literally nothing to do with digital unlocking on servers) and come up with all kinds of BS like your typical indian/chinese scam.

Over a week of waiting and its stuck in the same place.

Date of experience: March 7, 2023
Australia
1 review
0 helpful votes
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Charged initial fee, then charged again with another fee and said the phone would be unlocked in 1 to 7 days which was a month ago and still no progress. The phone was an old iPhone 7 with no outstanding balance left on it. I've been screamed out of $100 DON'T USE THIS SERVICE they're scammers!

Date of experience: February 24, 2023
Canada
1 review
0 helpful votes
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Price Gouging
March 9, 2023

Terrible service. I paid 35 CAD, for their 'unlock' service. After a few days they sent an invoice saying they needed another 68 CAD to complete the unlock. I declined and went with another provider who was able to do the unlock for the $19. Stay away from Offical SIM Unlock - it's a money grabbing scam.

Official SIM Unlock attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 7, 2023
Ireland
1 review
0 helpful votes
Follow Cormac F.
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Scam scam scam
February 22, 2023

SCAM SCAM SCAM Do not give them your money. Your led to believe a price the whole way through the purchase and then you have to tick a little box at the end that basically lets them tell you that you only paid for them to check if your phone is unlockable. TOTAL SCAM
THERE ARE REVIEWING THEMSELVES ON TRUST PILOT TO KEEP THEIR SCORE UP.
They will generate a reply to this about 30 day money back guarantee. THIS IS A SCAM TOO, I've asked for it and they won't give it because I paid them to just check if my phone was unlockable. Total scumbags

Official SIM Unlock attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 23, 2023
GB
1 review
0 helpful votes
Follow Caroline R.
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No fuss and very quick turnaround!
January 13, 2023

O2 absolutely useless and unhelpful, they wouldn't unlock a phone that has been mine for 3 years, i had been using a giffgaff sim in it but needed to use a UW one, a friend recommended this company to me, i paid and a few hours later the phone was unlocked! Thank you! Top service!

Date of experience: January 13, 2023
Cyprus
1 review
0 helpful votes
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Network
January 7, 2023

Easy it is a simple process other than network issue

Date of experience: January 7, 2023
Australia
1 review
1 helpful vote
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SCAM!
January 23, 2023

They are not selling UNLOCKING CODE, the are selling ""unlock eligibility check service"". And after, they will ask for more money. In my case I first paid 36$ and after they asked for 71$. And I bought the phone for 80$.
Don't waist your money and time, this is scam and I don't know how are the still working.

Official SIM Unlock attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 24, 2022
GB
1 review
1 helpful vote
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Very efficient
December 21, 2022

It took less than 12 hours to get everything done.

Date of experience: December 21, 2022
Florida
1 review
0 helpful votes
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Rip Off abd cheaters
January 18, 2023

Don't ever never pay them to unlock sim they are rip off took my money after 3 days sent me an email they unable to unlcok my SIM demanded another $35. Sent them many emails they never replied.

Official SIM Unlock attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 19, 2022
India
1 review
0 helpful votes
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Reference no. OSU190127
January 7, 2023

Reference number OSU*******
Firstly this scam company took $35 to check the company to which phone is locked to. Then they demanded additional fee of $99. I paid all the amount. They asked to wait for a month. I daily received their emails regarding the process. Sometimes they wrote that they have confirmation that company has unlocked the sim, but it has been one month the progress is still at 50%. This is a scam company. Stay away from it. Think twice before giving them your hard earned money. They are just looting people money and making a fortune for themselves by sucking the blood of people like us. Dont fall in their traps.

Official SIM Unlock attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 8, 2022
Italy
1 review
0 helpful votes
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Molto soddisfatto del mio acquisto! Veloce e affidabile, lo raccomando a tutti! *******957 Grazie mille

Date of experience: November 14, 2022
GB
1 review
0 helpful votes
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Quick delivery
November 3, 2022

Very easy and straight forward to use absolutely no problems what so ever.

Date of experience: November 3, 2022
Ireland
1 review
0 helpful votes
Follow Robert G.
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I ordered an unlock for € 23 and they came back asking for another € 88. I paid - My mistake. They wait a few weeks. They quickly reply to emails that they are working on it. They later say that they cannot return the money and this is stated in their terms and conditions. Later they say that they send you 50% in a settlement. They do not send any refunded money. Don't fall for their cheating. 30 days money back policy is a lie. They said it was my fault because I gave them a blocked phone. (I use it all the time). I have reported fraud and give opinions so that nobody will be cheated. They will not refund you any money. SCAM, SCAM, SCAM. This company is geared only towards collecting money. They are not afraid to deceive you. Simple scheme of operation. Good website. Collecting cash, doing nothing, not returning money. Don't be fooled.
Update:
Apparently they want to talk to me.
I have spoken to this company many times. I have described everything above. This whole company is a scam. They know my refund account number. They have not returned anything to me so far. Talking to them is like talking to a tree. Case reported as fraudulent.

Date of experience: October 24, 2022
GB
2 reviews
0 helpful votes
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Still on going - Not fixed
October 15, 2022
Updated review

Very straight forward.
It still appears to be running, but not fixed. It requires a PUK code that I could type in which may fix the problem

Date of experience: October 15, 2022

Very straight forward
October 7, 2022
Previous review

Very straight forward

Date of experience: October 7, 2022