business logo of Direct Unlocks

Direct UnlocksReviews 3,905

3.5

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Unlock your phone with us using our status as a Technology Recycler to get the unlock done quickly and efficiently. Unlocks straight from the carrier, fully legal and compliant.


+427
How would you rate Direct Unlocks?
grey star
grey star
grey star
grey star
grey star

Direct Unlocks Reviews Summary

The company has garnered a mixed reputation, with many customers praising its efficient and quick unlocking services, often exceeding expectations in terms of speed and communication. Positive feedback highlights the professionalism and reliability of the service, with several customers expressing high satisfaction and willingness to recommend the company. However, concerns have been raised regarding service delays, particularly with unresolved cases, and a perceived lack of support in certain situations. Overall, while many customers report successful experiences, some express frustration over communication issues and the handling of complex cases, indicating a need for improved customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

quality
1,968
This company does not typically respond to reviews

Instant Feedback

21,871 reviews

We monitor reviews for authenticity

DO
1 review
0 helpful votes
Follow AMBIORIX BLADI D.
Unfollow AMBIORIX BLADI D.
Share Review
Report Review

Contraté el servicio de DirectUnlocks para desbloquear un Samsung Galaxy S23. Pagué $84.99 en total: primero por la verificación de elegibilidad, luego por el desbloqueo estándar. ¿El resultado? Me dijeron que el teléfono estaba en "lista negra" y que ahora debía pagar $139 más por un servicio Premium.
Lo absurdo es que el teléfono funciona perfectamente en Altice Dominicana, como demostré con evidencia técnica. El problema ocurre solo en Claro, lo que indica una restricción de red, no un bloqueo global. Aun así, se negaron a reembolsar y ofrecieron una "nota de crédito" que no pedí ni acepto.
Este patrón se repite con muchos clientes: cobran por verificar, luego por desbloquear, y cuando el servicio falla, se escudan en políticas redactadas para protegerse, no para proteger al consumidor.
No devuelven el dinero. No cumplen lo prometido. Y cuando los enfrentas con pruebas, te empujan a pagar más.
No recomiendo este servicio. Es una estafa técnica disfrazada de soporte digital

Date of experience: October 23, 2025
California
1 review
0 helpful votes
Follow Nivas P.
Unfollow Nivas P.
Share Review
Report Review

I am writing this review to warn others about Direct Unlocks. My experience with them has been nothing but fraud and deception. They first charged me $14.99 claiming it was for an "eligibility check." This is completely misleading, because after that, they demanded an additional $50 for the actual unlock. It's been almost a month, and all I keep getting are repeated excuses like "it's 99% complete" — but the unlock has never been completed. Every time I asked for a refund, they refused and kept dragging the process with vague updates. It's clear they are not providing the service they promise and are tricking customers into paying multiple times under false pretenses. This company uses dishonest practices to lure people who just want to unlock their devices. Based on my experience, I strongly believe Direct Unlocks is running a scam operation. If you're considering using them, don't waste your money. They will take your payment, keep stalling, and never deliver what they promise. Please save yourself the frustration, time, and money — avoid Direct Unlocks at all costs.

Date of experience: September 27, 2025
Louisiana
1 review
0 helpful votes
Follow Emmanuel R.
Unfollow Emmanuel R.
Share Review
Report Review

Don't waste your money
October 10, 2025

Going though the process for my mom. You see in bright bold letters unlocking $24.99. Grayed out is the other portion, extra money to unlock it. Definitely a bait and switch tactic. Reading other reviews, 100% they are AI generated or bot farms. Who writes a 3 page essay on how good things are. Don't be fooled. Save you money.

Date of experience: October 9, 2025
Puerto Rico
1 review
0 helpful votes
Follow Marilyn C.
Unfollow Marilyn C.
Share Review
Report Review

Excelente servicio
September 25, 2025

Su repuesta fue muy rápida y siempre explicando en cada paso que se completaba. Siempre en buena comunicación. Al completar el proceso se me comunico y con el servicio ningún problema y disponible inmediatamente.

Date of experience: September 25, 2025
California
1 review
0 helpful votes
Follow Lee G.
Unfollow Lee G.
Share Review
Report Review

It worked! Unlocked success
September 24, 2025

I was unsured at first because i did not do deep research about this unlock. Att did not let me unlock the phone told to be waited for 60 days even though i paid balance of full amount and been with the carrier for more than 3 years. But directunlocks made it worked and i was successfully able to connect to the new carrier!

Date of experience: September 24, 2025
TW
1 review
0 helpful votes
Follow Yi-feng L.
Unfollow Yi-feng L.
Share Review
Report Review

服務非常棒
September 24, 2025

服務人員非常細心、流程也很順利、也不用擔心語言問題、最新的設備都能解鎖 相當棒👍👍👍

Date of experience: September 24, 2025
Indiana
1 review
0 helpful votes
Follow Ronnie K.
Unfollow Ronnie K.
Share Review
Report Review

Quick and Easy
September 21, 2025

Almost instantaneous unlock! I cannot complain with that! Thank you!

Date of experience: September 21, 2025
France
1 review
0 helpful votes
Follow Anne-Sophie L.
Unfollow Anne-Sophie L.
Share Review
Report Review

Déblocage téléphone
September 20, 2025

Après avoir cherché en vain un moyen de débloquer mon téléphone durant plus de 2 semaines auprès des opérateurs et d'apple, je me suis finalement tourné vers ce site et en quelques jours mon téléphone était enfin débloqué et je pouvais utilisé ma carte SIM française. Un certain coût, mais efficace à 100%. Je recommande.

Date of experience: September 20, 2025
Brazil
1 review
0 helpful votes
Follow Breno H.
Unfollow Breno H.
Share Review
Report Review

Muito rápido
September 19, 2025

Apenas em um dia eles resolveram o desbloqueio!

Date of experience: September 19, 2025
Colombia
1 review
0 helpful votes
Follow Diana P.
Unfollow Diana P.
Share Review
Report Review

Excelente servicio
September 15, 2025

Se demoró menos de lo que esperaba y funciona!, muchas gracias.!

Date of experience: September 15, 2025
Illinois
1 review
0 helpful votes
Follow Crystal B.
Unfollow Crystal B.
Share Review
Report Review

I was scared at first
September 12, 2025

I was a bit scared at first but i am so glad that I chose this company and it works in a matter of minutes

Date of experience: September 12, 2025
Hungary
1 review
0 helpful votes
Follow Zsolt K.
Unfollow Zsolt K.
Share Review
Report Review

Gyors
September 10, 2025

Gyorsan dolgoztak, határidőn bőven belül sikerült feloldani a telefont! :)

Date of experience: September 11, 2025
France
1 review
0 helpful votes
Follow J B.
Unfollow J B.
Share Review
Report Review

Very easy to follow and clear instructions, you do have to make two payments but once that was completed it was a very easy process they also instruct you on how to find the details you need

Date of experience: September 10, 2025
Georgia
1 review
0 helpful votes
Follow Juan G.
Unfollow Juan G.
Share Review
Report Review

Great service
September 9, 2025

100% legit I was doubting my self at first but once it said it was completed I restarted the phone and it worked

Date of experience: September 9, 2025
Jamaica
1 review
0 helpful votes
Follow Stephen P.
Unfollow Stephen P.
Share Review
Report Review

Amazing Service
September 8, 2025

I was a little worried that this site may not be legitimate but after reading some reviews I quickly realized it was. I started the unlock process on a Saturday afternoon and to my surprise, the phone was unlocked on Monday morning. Less than 48 hours later! I would really recommend this company for fast and safe unlocks.

Date of experience: September 8, 2025
Canada
1 review
0 helpful votes
Follow Henry T.
Unfollow Henry T.
Share Review
Report Review

Unlook cel
September 6, 2025

J'ai a bien été pour la commande, malheureusement même en suivant toute la procédure je n'ai pas réussi à déverrouiller le cellulaire

Date of experience: September 6, 2025
Mexico
1 review
0 helpful votes
Follow Victor C.
Unfollow Victor C.
Share Review
Report Review

Excelente
September 3, 2025
Updated review

Me gustó el servicio, muy eficientes para liberar el teléfono de cualquier compañía

Date of experience: September 3, 2025

DESBLOQUEO DE IPHONE 11
November 7, 2024
Previous review

Al principio creí que esta página era una estafa, pues al ser la primera vez en realizar este procedimiento, no estaba muy convencido, pero al final me animé y valió la pena hacerlo, hoy disfruto de mi iPhone.

Date of experience: November 7, 2024
Italy
1 review
0 helpful votes
Follow Stefano F.
Unfollow Stefano F.
Share Review
Report Review

Utile ma non efficace
September 3, 2025

È stato molto utile perchè ha riconosciuto l'errore, ma non ho risolto il problema

Date of experience: September 3, 2025
Italy
1 review
0 helpful votes
Follow Rob T.
Unfollow Rob T.
Share Review
Report Review

As a family member had upgraded their phone, they gifted their previous phone to one of my children. On adding a SIM it became immediately obvious the phone was network locked - a total oversight on my part - and needed unlocking! Directunlocks was actually one of the recommended trusted providers by ChatGPT, and so that's where I went! The process was simple and worked fine, it took about 2 working days to complete the entire process. Cheers!

Date of experience: September 2, 2025
Colombia
1 review
0 helpful votes
Follow Lina M.
Unfollow Lina M.
Share Review
Report Review

Muy rápido el desbloqueo
September 1, 2025

Excelente servicio, confiable y rápido en menos de una hora ya el teléfono estaba desbloqueado

Date of experience: September 1, 2025