Office Chair @ Work

Originally had good luck with them buying a Herman Miller chair for a home office. The second purchase, the chair arrived defective and impossible to assemble. I contacted them immediately, but got the total run around. They even suggested that I bend a metal piece of the chair myself instead of returning it. When I refused, they ignored multiple emails and calls even though their last email stated that they would send a return shipping label as soon as I forwarded a photo of the chair boxed up in its original box. I did. In fact, I sent them multiple photos at their request. No response. You cannot get worse customer support than this. I literally have a worthless chair sitting in a huge box in my garage. Never again.

This 'company' is easily the worst I have ever dealt with. They send a disgusting, broken chair that has pieces falling off of it and fight you every inch of the way when you try to refund it. Then after weeks, refund you with an e-check that bounces and they run. I'm happy they lose money shipping these and complain when the customers inevitably charge back.

I wouldn't touch this place with a 20 foot pole and neither should you. If this review doesn't convince you, read the countless other 1 star reviews. This isn't a real company or a business, they're just scammers.

In May 2020 I purchased a Humanscale Freedom Chair, Order #*******. In the last few months the plastic/fake leather on both arms has started cracking. The website claims a 12-year full warranty so I am trying to get replacement arms. I've had no luck getting customer service to respond beyond the auto-response to my emails (As in: "We will get back to you in 24 hours"). I've left voice messages on the poorly-recorded phone answering machine and heard nothing.

The chair I ordered was a Herman Miller and was hoping to get my $800 worth. But when I received it two months later, missing the event I needed it for by four weeks, it sat in the box for another two or three months until I had time to unbox it. Unfortunately, when I opened it, it was filthy. Black mold? Soot? No clue for sure but it was extremely discouraging. THEN when I was wiping it down I noticed there was a tear in the seat where the mesh attaches to the edge. It was never assembled it or sat on. Do you think they'll entertain a refund like their website touts? Very frustrating and a complete waste of hard-earned money.

Product arrived in a damaged box with the chair leg sticking out. Chair didn't measure the correct size, wrong casters were sent. No directions. Returned it and the replacement was not right either. Evidence of black spray paint on the legs and on the directions. Size still wasn't right. Casters looked used. They promised a full refund. That was 60 days ago. We sent the chair back and are out $1280. Still no refund. BUYER BEWARE~

There isn't a 0 star, otherwise would give them only that. This company is a total fraud. You will not get your chair at least for a month. When you get it, it will be broken. Talk to them to return it, and they will ask you to send photos as evidence. They take their own time in acknowledging your return merchandise. The issue is they don't seem to issue any refund though they send a PayPal screenshot that they had issued a refund. The catch is one can't dispute this transaction via the credit card company if the transaction is more than 45-60 days old. So you just lost all your money without receiving anything in return or with a product that is useless.
This company should be banned and the ownsers should be put behind bars for their fraudulent practices.

Ordered 2 matching chairs, they arrived and parts were mismatched and the fabric was damaged. Contacted them, they agreed to my return and to refund. Two months of emails with no response and no refund despite my account page stating the refund has been completed. They will find out they picked the wrong customer to screw with, it's just the beginning. Looking forward to the game.

I ordered the chair Feb 27th 2023 ( order #*******) and emailed to cancel the order soon after ( 3 days later) but since then after several emails asking about the cancellation and refund status, there is absolutely zero response from what I think appears to be almost non existent company. Took my money but no sight or response of my cancellation refund! They need to be taken to court. I really hope someone reads and works on my cancellation and refund from the so called company.

I purchase a 899.00 chair and the seat was too small and the edges hard. I ordered another chair only to find the seat was reupolstered in black. The chair is grey.
The ad I say implied they were Herman Miller. They are not.
The first chair was returned via FedEx, and no credit was issued. I emailed them (they never pick up the phone) and was told a credit was issued to my Paypal account. On inspection the credit was issued and not to pay until July 3, and that was June 26,2023. Then I get an email from Paypal saying the credit was canceled!
I have started a complaint through Paypal. Bottom line take you business elsewhere.

Just to be brief, i purchased the chair on 11/23/2022, it never shipped out.
I emailed them few times, they kept saying it will be ready in 5-14 days. But almost three months now.
Please do some research online, you will know this company is totally a scam.
Hopefully i can get my refund by disputing my credit card.

DO NOT order from this company.
They have no soul!
They lie, telling you product is about to ship, weeks later still no ‘valid' tracking number.
When I cancelled my two chairs, they sent me a bogus Pay Pal refund, when in fact paid with my Amex.
Thank goodness Amex dealt with them and got my card credited for the $1050 they tried to steal from me.

First, they sent me a chair—the wrong chair—so I returned per their instructions. Since then, they kept my money and have done nothing. They will not communicate despite my emails and phone calls for months. I feel as though I've been robbed by a lazy, dishonest company.

Ordered my refurbished chair and it was more NEW than anything. As they said it was delivered within 15 days of purchasing ( weekends included) 4 bolts and it was all put together. Can't wait to order my next one from them.
Thanks again

This place hasn't refunded me after more than a month. I returned the product as requested and have tried multiple times to get my money back. They keep issuing eChecks that fail to clear.

Total scam. Do not purchase from here.

These guys are not a retailer, but a reseller, and thus they have great prices. Not all of their merch is new, but they make that very clear in their material. And while they move a little slower than a regular retailer, they completed every transaction -- including a full refund for a return. I have nothing to complain about and would use them again.

This seller was a nightmare to deal with.
The Steelcase office chair they sent us arrived with a broken part and missing another key part.
Despite prominently advertising free return shipping on their website, they tried to shift the return shipping cost to us in order to claim a refund.
Customer service was not available live by phone. Emails from their agents were disrespectful and condescending.
If you are considering ordering from this company, do yourself a favor and read ALL of the small print in the warranty on their website. It's extremely restrictive, and makes it very difficult to obtain a full refund.
Also check out their Better Business Bureau and TrustPilot ratings before deciding to order. In retrospect, I wish I had. The poor ratings would have deterred me from ordering from this seller.

These people are not trustworthy. Ordered chair, supposed to be shipped within ten business days, no shipping in sight, now threatening to contest a chargeback. Should have read the reviews before purchasing.