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Claim Your BusinessOfferUp has a rating of 1.12 stars from 861 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about OfferUp most frequently mention customer service, phone number, and credit card problems. OfferUp ranks 702nd among Marketplace sites.
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I have made over 10 purchases in the past 6 years and I love it. I do not interact with anyone that has less than 10 sales and I always meet at a place like Walgreens or a gas station. I always meet during the day. The items are really great and some people are really just trying to make a few dollars or get rid of something I may need. I furnished my retail space with things from Offer Up and always paid 80 to 90 percent less than retail.
On or about September 2,2023, I purchased a modem from the website Offerup. When the modem came, it was discovered by Comcast that it was stolen. When I reached out to Offerup, I was told that I did not dispute the claim on time and due to their policy there was nothing that could be done. I even contacted the seller and they read the message with no response. I disputed the information with the bank. Several weeks later, the charge was reversed.
On or about September 2,2023, I purchased a modem from the website Offerup. When the modem came, it was discovered by Comcast that it was stolen. When I reached out to Offerup, I was told that I did not dispute the claim on time and due to their policy there was nothing that could be done. I even contacted the seller and they read the message with no response. I disputed the information with the bank. Several weeks later, the charge was reversed.
I bought this fake west elm mirror from Morgan on OfferUp, litteraly with the bar code but the length and weight are not the same as real west elm mirror.
She is selling a lot of fake west elm products which is illegal.
Please take cautious when you buy on OfferUp.
Please see attached photo of Morgan's profile.
Do not sell your items to anyone online, if you sell make sure it's in person, offerup doesn't offer any protection, I've been waiting on my money for a week, tracking keeps saying next day, I don't believe I will be paid for items, they were stolen, and offerup took the money, with no intention of depositing in my account, I will be reporting to BBB, both the seller and offerup, I sold the products for nothing and total was probuts were over 80 dollars, and sold for 35.00, after sell offerup took 5.00 for shipment, when the buyer was suppose to pay for shipment, this entire transaction was a scam, to keep others from going through this I'm reporting the incident.
Tip for consumers:
I will never sale on this platform again, unless it's in person, offerup either stole the money, or the seller never paid, it was a scam and reporting to BBB, to protect others from going this
Products used:
I'm seller, sold products, Offerup did not deposit money, they stole it
This app has very bad costumer service and policies, they will close your account with no reason, even if you have hundred listings and and positive feedback
No way to get hold of live person to resolve the issues, I have paid for my listings regularly with Offer up
Opened an account and it was immediately closed by OfferUp advising I did not follow community guidelines. Tried again under another email address and the same thing happened. I had not posted anything on either accounts. What did not meet their guidelines? My name, email address, that I lived in Calif?
Products used:
Never allowed to do anything on their site
I had more then 40 all positive feedbacks with a lot of sale and second account is more then 128 and OfferUp bank me from selling because I try to buy a Mac laptop from someone and person let me wait for hour and never showed up then I message her to tell her to go to hell then she report me and OfferUp now won't let me post anything.OfferUp is a total unprofessional place to sale your items,u better post on Facebook marketplace at list u know the person u r meeting with.OfferUp is joke and they are really harsh
I wanted to try offerup seeing I have an item I am trying to sell/get rid of. The very last thing I wanted was another app on my phone and I had hoped that using offerup was on computer. Unfortunately, anything I want to do, post an item, edit the item description, or even edit my profile, it MUST be done on an app, and that's unacceptable. Suppose someone doesn't have a smartphone with app capability? They can't use offerup.
Improve your requirements offerup. Not everyone on the planet has a smartphone where they can download apps and not everyone wants yet ANOTHER app on their phone.
I want to offer shipping but they claim that the wording I'm using is causing a problem. They escalated to IT and then can't figure it out. How can IT not know how to fix their own problem?
I have come into contact with several scammers while seeking to purchase a vehicle. I have reported each and every one. Somehow, they continue to post bogus vehicles for sale, while asking for money for vehicles up front. I wonder why OfferUp continues to allow these people to post with their personal email addresses, although they warn consumers to only deal with posters in the app. Why not flag all posters who try to use personal email? I have no confident in OfferUp. They allow the scams to continue.
OfferUp is the most useless app on the planet. Usually when I sell something I post it on both OfferUp and craigslist. To this day I have never sold anything through OfferUp. It's always been a craigslist buyer. People on OfferUp inquire about your item and then never answer back or they will make plans to meet you and not show up. I'm pretty sure that it's a fake app with fake users.
They don't flag ads, and they don't remove ads that are just there and no response by owners. Site is a joke. Nothing but fake ads. Watch out for Scams
Tip for consumers:
Waste of time.Ads that aren't selling anything.
Products used:
Music Instruments
Use to be a good site. Now they take forever to list your items, especially if same item is already listed and they want more money for it, or have the premium account. Craigslist is better, and faster when it comes to listing your item. I sell more things off that website. And it's still free.
Products used:
Music
I posted furniture on Offerup and received $13,400.89 in counterfeit checks. The checks looked very real and they used valid businesses with their routing number, account number, and valid signatures. I contacted the registered agents from the Secretary of State's website and both companies had identity theft. Have not been able to get in touch with anyone at Offerup.
Don't use offer up, they suck in customer service, and suck even more since they merged with letgo, Don't bother using offer up.
Be careful, they are not responsable of anything.! I was most a buyer, meet people elsewhere... bad sales.
I got email from this comp that I voilated some rules hence they removed my account but I was given no proper reason on voilation.Is it professional attitude? I sent them several emails but everytime same automated email, wowww! I am so shocked to see this customer care attitude from this company and now I started believing that they are doing some fraud to customers.
If you have been scammed from Offer Up please contact me at *******387. I'm hiring a Law Firm to look into several deceptive trade practices. If you would like to join my class action lawsuit against them please reach out to me.
I bought an item to be shipped to me. OfferUp says if not shipped by Seller in three days, the sale is cancelled. Not true. After six days, item was not shipped, OfferUp did not cancel the order, and OfferUp did not reimburse my bank account for the charge. Never again will I buy something onOfferup that includes shipping.
Tip for consumers:
Be careful. Lots of scam ads and low ballers
Products used:
IPad tablet to buy an android tablet
The platform is discriminatory, defaming and of TOTAL LACK OF CUSTOMER SERVICE.
All.messages are AI Generic. One cannot talk to a person. Offerup software crashed. 3 new email accounts later now I am disabled. What an effing joke of a company. And yes, a biased group.
Please avoid at sll costs. Stick with Craigslist. Marketplace and Ebay.
A HORRIFIC EXPERIENCE WITH BS CUSTOMER SERVICE
I hate this app now. I had over 30 sales on let go. It was easy to use, there wasn't any adds. This merge they did with offered up just really ruined a good thing. It's hard to find items actually in your own area it brings up outta state items and makes it really deceiving. I am deleting my account. To bad I had 5 stars and great reviews. Let go messed up.
Highly recommend everyone to keep away from this market place! There extremely poor policy will put you in the corner not knowing what to do but eat sh**,, I've purchased a gold coin through there site paying top dollar of almost $1,800,, when I got it I took it to professional coin shop to find out it is FAKE COIN! It is a copper coin gold plated! Immediately contacted them to stop the payment to the scammer seller & report him,, unfortunately because of there 2 days STUPID POLICY has passed by few hours they turned my claim down! Now I'm stuck with a counterfeit coin worth $2 & it cost me $1,800,, be aware of the seller he has posted multiple other coins & gold bars as.9999 gold but ALL are counterfeit! Keep away from this application! I will give them not only 5 thumbs down but definitely 7 thumbs down
Products used:
Highly recommend everyone to keep away from this market place !!! There extremely poor policy will put you in the corner not knowing what to do but eat sh** ,, I’ve purchased a gold coin through there site paying top dollar of almost $1,800 ,, when I got it I took it to professional coin shop to find out it is FAKE COIN !! It is a copper coin gold plated !!! Immediately contacted them to stop the payment to the scammer seller & report him ,, unfortunately because of there 2 days STUPID POLICY has passed by few hours they turned my claim down !!! Now I’m stuck with a counterfeit coin worth $2 & it cost me $1,800 ,, be aware of the seller he has posted multiple other coins & gold bars as .9999 gold but ALL are counterfeit !!!!! Keep away from this application !! I will give them not only 5 thumbs down but definitely 7 thumbs down
Out of the blue I was logged out and they sent me a message that I had violated there policies when my stuff wouldn't even post and I asked why and they said they have the right to refuse service
Tip for consumers:
Offer up is not a good app anymore
I Was banned due to "unacceptable risk" whatever that means, I have already shipped several orders and never got paid for them
Do not use this company for buying or selling. They are terrible.
I cannot login and never got my $550.00 owed
If you forget your password, you go down a rabbit hole of clicking images that help train there AI, with no compensation. I expect to be paid after all that work, but instead, I get rewarded after 20 minutes by being allowed to try another one of my passwords. Screw it, I don't want to logon THAT badly.
The pictures you see are the attempt for trying one password! And the last capture has a slow fade in and fade out of the small boxes that you have a verified, adding another three minutes to the ordeal.
Don't use the App. It protects thieves and scammers by not allowing their negative reviews or negative comments be seen by other users.
So what's the point in using OfferUp if they don't share the negative reviews or comments to help buyers know when you have a scammer or thief using the App?
I wrote a negative review of this thief who goes by Lionel. He is a scammer. You can see there are NO negative comments on his profile which I left.
Horrible customer service! They have shut my page down 21 times by mistake saying it was a "technical issue" or mistake then reinstate it days later... after getting many automatic messages! Report them to bbb. They will be forced to fix thier issues or be forced out,!
OfferUp is revolutionizing how we sell by making it a snap! Instantly connect with buyers and sellers near you.
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