website thubmnail of OfferUp
How would you rate OfferUp?
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Florida
3 reviews
9 helpful votes
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A waste of time
May 19, 2022

A terrible place to buy anything. Sellers do not answer offers nor questions. They do not remove sold items. The site only allows two days for filing a complaint/claim, and sellers may well attempt to stall buyers past this brief period. I have been through enough frustration with sellers and the system to ever want to deal with it again. There are much better on-line markets out there. Use them, and forget about this miserable excuse for one.

Date of experience: May 19, 2022
California
2 reviews
5 helpful votes
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Waste of Time!
July 8, 2021

The people on OfferUp that respond to posts for items with very reasonable prices are a waste of time. I get so many, "I want to buy your item!" responses and then get jerked around back & forth. I offered a shelf unit for $10 and this woman asked if I delivered! Is she insane? Car gas would cost more that the $10 If get for it. Another woman said she'd get back to me by 6 pm about picking it up. She did NOT. Too many flaky idiots. Craigslist is way, way better to sell items on. Never again will I deal with the idiots on OfferUp. Waste of my time!

Date of experience: July 8, 2021
Arizona
2 reviews
7 helpful votes
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Fake Site
May 26, 2022

Zero of four purchases worked out, only one of four sellers even responded and said he does not use this site. I paid for things which were never even shipped. This site appears to be a spoof site where pictures are uploaded after being downloaded from real sites like Etsy or eBay. They got my phone number and now I am getting aids sent to me by text. They collected a lot of personal information and of course, my credit card to pay for the item which the owner likely does not even have.

Date of experience: May 26, 2022
Pennsylvania
1 review
0 helpful votes
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Selling HONESTLY
November 21, 2022

This is got to be the most ridiculous way to sell your things, almost every response I've gotten from my items it's just a waste of time, excuse me...(they're wasting my time) or they don't show up. What a JOKE.

Date of experience: November 21, 2022
Florida
1 review
2 helpful votes
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Offerup SCANMERS
August 15, 2021

My husband made a car post and the page charged him $ 9.99 but that money disappeared and there was no post, he tried again thinking and they stole another $ 9.99. Without knowing about it, I made the publication on my own on another phone and Oh surprise they also stole $ 9.99 from me. Before I sold a lot around here but now apart from scam ghost buyers / sellers, the page is also scam. Customer service does not exist, we try to send the complaint many times but it is not possible.

Date of experience: August 15, 2021
New Jersey
2 reviews
4 helpful votes
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OfferUp lost my payment
September 17, 2021

I used OfferUp to sell something.

I never got paid because my account was still setup to have the money deposited into an account I haven't had for years. I called my bank, and they said that the deposit didn't show up on their end and would have been rejected, since the account didn't exist.

I let OfferUp know, and they said that they can't help at all.

I've never dealt with a more non-empathetic support, staff. It's like they don't even care to help customers.

Date of experience: September 17, 2021
Indiana
1 review
33 helpful votes
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No one ever responds
October 1, 2020

Their notification schema must be the worst on the planet. I can NEVER get anyone to respond to messages (or offers for that matter) even as a verified user. Items also seem to be left up for months and months indicating that there are too many sellers that abandon their listings. This fails miserably as a competitor to Craigslist given OU's lack of contact, flagging and listing time limits. I've no use for OfferUp.

Date of experience: October 1, 2020
Arizona
3 reviews
4 helpful votes
Follow S M.
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I've reported on multiple occasions the criminals selling high profile current movies on USB sticks. I'm talking about dozens of ads doing this. Offerup's own policies are being violated and they are completely ignoring this and allowing it to continue. Any site that willingly allows criminal activity to continue isn't worth the time. I believe the site owners should be brought up on charges. I pay to rent movies from Apple and Amazon, and this site allows people to sell 50 at a time on USB for like 30 bucks a pop. If I was to try this the cops would come to my door and arrest me. How they allow it to go on without being busted is beyond me. The site should be shut down.

Date of experience: August 11, 2020
California
1 review
1 helpful vote
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OfferUp isn't very good.
November 20, 2022

OfferUp sucks! They send you notifications for crap you don't want. It had nothing to due with what you were looking for. I would delete the notifications and within an hour they come back up. Plus, these old listings, even from 3 years ago, why are they not gone? And even some new ones, you ask about the item to this so called person, and they never answer back. W T F? They just listed it! OfferUp needs to have a timeframe for the listings. Like 1 week, then it's deleted. If they still have it, list it again.

Date of experience: November 20, 2022
Florida
4 reviews
29 helpful votes
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Unlike Ebay, which holds their sellers accountable, Offerup does not such thing. Sellers list items and then fail to ship with zero accountability. Sellers can do this over and over again with no penalty. So you waste your time looking for an item, pay for it, the seller doesn't ship, and Offerup doesn't care. They also don't remove items when you report them as scams, so you're basically on your own. You might as well go to a crack house and buy stuff with this level of involvement and protection.

Date of experience: December 20, 2022
South Carolina
1 review
4 helpful votes
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First and last
March 18, 2021

I thought the shipping experience was awesome and the sellers but, unfortunately that's where it ended. I purchased a 4 channel amp that said normal wear but that isn't true the seller regret to inform me that 1 of the channels (front right) were blown so just know it's not always green grass I tried it but that will be the last time I get screwed over. Just messed up my first experience was that bad $300 plus gone not to mention had it professionally installed $89 smh

Date of experience: March 18, 2021
Georgia
2 reviews
0 helpful votes
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I was trying to purchase a washer & dryer and refrigerator on OfferUp, and after putting in several offers to different sellers, I never got a response. I'm not sure why someone would post something, then not respond to potential buyers. This service does not seem legitimate. My experience has not been good, so I will be looking elsewhere.

Date of experience: June 26, 2021
Tennessee
1 review
2 helpful votes
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Extremely frustrating to use as a Seller. Items are randomly and arbitrarily flagged. There is no clear guidance from Support on what is and isn't allowed and half the time it is a coin toss when you contact support as to whether or not your item will be reinstated, regardless of whether or not you are following the written rules or not. Basically, it seems all authority is given to individual support personnel which leads to completely arbitrary application of the rules. I've literally received several notices from them with contradictory statements in the notice and when I asked for clarification was simply brushed off.

Date of experience: September 27, 2019
California
1 review
0 helpful votes
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So many scams!
October 4, 2020

Since the merger of Letgo which I used many times the amount of scams and false ads is F'N ridiculous. Don't have time to play around when shopping for items. I will no longer be a customer on this site gone to crap. Back to Craigslist and marketplace

Date of experience: October 4, 2020
Arizona
1 review
7 helpful votes
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This site is a waste of time. Most Sellers don't answer and just ignore your offers and questions. Not only that, but people price their stuff too high, and clearly from the endless pictures of item on dirty floor, nasty bedspread, or filthy stained carpet does not justify high price. Don't waste your time. Go on Ebay. It's still the best place to buy used and new stuff at great price if you are patient.

Date of experience: October 4, 2017
Florida
1 review
3 helpful votes
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Let GO!
May 21, 2021

The very day that Offer Up merged and jettisoned Let Go, cost me a $300 sale on my outside bar. I was to meet someone that day, but could never get in touch with them again.

Since offer up has taken over I have had only 2 inquiries. I have deleted Offer Up, as I find their service very much below expectancy! RZ 5/21/21

Date of experience: May 21, 2021
Florida
1 review
1 helpful vote
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I've never had a problem in 6 months reviewing people or reporting people but at this point I have some c********** trying to annoy the s*** out of me. I tried blocking him wouldn't happen fix it or I will leave this company

Date of experience: June 22, 2019
Washington
1 review
33 helpful votes
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Garbage
February 1, 2020

No answer, no communication, no customer service, no phone numbers. Absolute garbage. Dint waste your time waiting to hear back from a offer you sent because it is either 4 months old or never been updated as sold. $#*! a easy answer would be to mark anything after 7 days sold so others don't waste time to hear back. I can't believe I'm saying this but both Craigslist and FB marketplace are far better options for buying used items or items with the opportunity to negotiate price. Kick rocks offer up.

Date of experience: February 1, 2020
South Carolina
1 review
8 helpful votes
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I hate Offerup. Unfortunately, when I have items to sell, they usually sell quicker on this app than anywhere else so I have to use it. I haven't experienced any major problems selling except for the ridiculous offers which I politely decline. I have had MAJOR problems buying however so I will no longer be buying anything on the app. Sellers I have encountered lately are so rude. They either won't respond or act annoyed if you ask questions because they've only provided one picture and one sentence. I'll stick to established retail stores even if it costs more. Customer service is so much better.

Date of experience: September 13, 2020
Minnesota
1 review
4 helpful votes
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I'm looking to buy a car. Everybody I contact on Offer Up writes back with the same freaking line "I'm selling this for my aunt please contact her at such and such email address." And when you follow thru with it just to see where it goes, it's the same there "I'm out of town but send money thru Amazon. Then they contact you with this fake Amazon sh##! So fu##ing frustrating. You'd think Offer Up would be up on this and try to keep their community clean. But it's dirty and filthy as hell! Fu## Offer Up! It's a snake pit!

Date of experience: April 9, 2019

Overview

OfferUp has a rating of 1.1 stars from 867 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with OfferUp most frequently mention customer service, phone number and credit card. OfferUp ranks 586th among Marketplace sites.

service
237
value
211
shipping
164
returns
150
quality
195