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New Mexico
8 reviews
70 helpful votes
Follow Chris C.
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While it is possible to sell and buy most items safely using this app, it can be dangerous to search for a vehicle using the app. The site is flooded with advertisements like the uploads attached to this review. Multiple people selling the same vehicle using different names while advertising extremely low prices for extremely good-looking vehicles, can lead to you being scammed. I have not fallen for this, and I hope everyone who uses this Application, proceeds with caution. I attempted to contact the company with my concerns and received a standardized automatic email response which implies that Offer Up does not really care or make an effort to stop this.

Date of experience: March 4, 2022
New York
1 review
1 helpful vote
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Worthless
September 9, 2020

Absolutely useless. Worthless. Dishonest. They sent Letgo users a pic of a new app with both Offer Up and Letgo names on the new app. Problem is, once you downloaded it, the OfferUp name and color was the only app. Any sign of Letgo disappeared. It was a con, a LIE to get Letgo users to download the OfferUp app. ALL signs of Letgo disappeared forever. Despicable and vile tactics. Very sleazy. Its nothing but the same, useless, garbage app it always was. They DIDNT merge with Letgo... they bought them out. Nothing transfered over, no reviews, no Letgo adds transfered over. Con artists. Liars. Rotten. A great app is gone and the lousy sleazy one stays. After 2 or 3 ads, the rest of the ads are 6 months, 8 months, a year old. 80% of their ads are expired LONG ago. They dont care about people selling things, they want you to order things from companies. God knows if any of them are legit. Its back to Craigslist and Marketplace for me. Goodbye Letgo, it was nice while it lasted.

Date of experience: September 9, 2020
Virginia
1 review
1 helpful vote
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Promote Plus Scam
August 9, 2023

Be very careful when you use this app. I was billed 2 months for a Promote Plus subscription that I never asked for. 19.99 per month. They told me how to cancel it after they said they wouldn't reimburse me. They also don't have a customer service number so you can actually speak to a live person.

Date of experience: August 9, 2023
California
1 review
9 helpful votes
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To many fake offers
August 11, 2018

I guess it is really not OfferUps' fault. I don't get the thrill of making an offer to a seller that you really don't want the item in the first place. I finally decided that my time is more valuable to me than to wait around for someone who isn't going to show up.
I decided I'd rather give the stuff to charity rather to some jerk (s) wasting my time.
Don't you idiots have something better to do? Are you really that board? Some people really need this income and to make false bids with no intention to buy is just plain wrong.

Date of experience: August 11, 2018
Maryland
2 reviews
6 helpful votes
Follow Dale P.
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This app absolutely SUCKS! Today for the third time a buyer has agreed to an buy an item from me, negotiated a price and set up a meeting place and time only to back out at the last minute with yet another lame excuse. These wishy washy buyers suffer no repercussions whatsoever for doing this and all three times I had other offers that I turned down because I thought the item was already sold. Something has to change or I will never use this app again.

Date of experience: September 14, 2017
Washington
1 review
0 helpful votes
Follow Melanie T.
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Got scammed on OfferUp and had to contact customer service. All I got was worthless canned emails in response. If you're going to use this site be sure to use a credit card with strong fraud protection because you'll likely need to use it.

Date of experience: April 16, 2020
Illinois
1 review
11 helpful votes
Follow Lola G.
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I have come into contact with several scammers while seeking to purchase a vehicle. I have reported each and every one. Somehow, they continue to post bogus vehicles for sale, while asking for money for vehicles up front. I wonder why OfferUp continues to allow these people to post with their personal email addresses, although they warn consumers to only deal with posters in the app. Why not flag all posters who try to use personal email? I have no confident in OfferUp. They allow the scams to continue.

Date of experience: April 21, 2020
New York
1 review
2 helpful votes
Follow Nate B.
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After 5 days of no shipping I reached out to find that the seller listed an item they didn't actually have. OfferUp refused to return my money despite the seller cancelling the transaction. I'm also unable to leave a review for the seller despite them listing unavailable items and tying up my money.

I issued a credit card chargeback. Don't ever pay for anything online through OfferUp.

Date of experience: January 24, 2023
Arizona
1 review
7 helpful votes
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HORRIBLE!
August 31, 2017

As a buyer, I'm always on time, follow through, and only ask for a deal on multiple items. As a seller, same complaints as others, people offer, don't show, don't respond, don't bother to check where I live. And the businesses take up all the space. I don't have time to deal with these flakes. EBay just seemed like such a hassle, but this site needs to ban these flakes as reported. They seem to ban others for no reason! I think people just have nothing better to do than mess with others. I have only met one good buyer! Disgusted.

Date of experience: August 31, 2017
Pennsylvania
1 review
0 helpful votes
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Bullsh!@
May 9, 2021

This app has become the most useless app on my phone it never was like that when I'm looking for items near me the first things that pop of are on the west coast or someplace that has to ship stupid! And no my it's not because of my settings and way to many sponsors these company's OfferUp and let go have obviously sold out like I said most stupid $#*!ing app I had

Date of experience: May 9, 2021
Texas
1 review
1 helpful vote
Follow Colin C.
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They canceled an order as it was being shipped out to buyer and now the buyer has had the product more than 48 hours and i have yet to receive and kind of notice of payment because the order was canceled out by them... I cant get back in contact after sending multiple emails to there only for of contact with them you would think a company as big as them would have better customer service and at least a number to contact them on... I will never sell another Item through them ever again

Date of experience: January 26, 2021
Nevada
1 review
0 helpful votes
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Horrible customer service
November 21, 2020

Horrible customer service! They have shut my page down 21 times by mistake saying it was a "technical issue" or mistake then reinstate it days later... after getting many automatic messages! Report them to bbb. They will be forced to fix thier issues or be forced out,!

Date of experience: November 21, 2020
Virginia
1 review
0 helpful votes
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I got scammed on Offerup by a man selling a washer and dryer. I asked in the message if the machines were working properly with no problems and I was told yes. When it didn't work the man said that he would replace it or give me my money back. He did not and ignored me from there. I filed a complaint with Offerup and they sent me a few generic emails that were no help. I can't sue because Offerup won't take action or give me his information so I can. They keep saying they will do something on their end that I won't see. I can't even write a review on the man because he didn't mark the items as sold. I also asked Offerup how I can rate him to warn other people and no response. Basically Offerup protects the scammers! Rating is a 0.

Date of experience: March 7, 2021
Colorado
3 reviews
3 helpful votes
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STAY AWAY SCAMMERS
July 20, 2017

I'm writing this review because I purchased a phone and later on to found out it was a clone of course I'm very disappointed how other people try to take advantage of innocent people. I reported the person and wrote a complaint and all I got was they're not responsible for mispresentation of any item ls? But I'm out of money? If you're to purchase anything I suggest you double or triple check.

Date of experience: July 20, 2017
Illinois
1 review
7 helpful votes
Follow Roger P.
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I used to do a lot of business on Letgo, buying and selling products and services. OfferUp bought them, and now I see a lot of stuff from 1,000 miles away, and it's posted two years ago. The worst thing is, I can't post myself as a person who does mechanic work, and tons of other people would post gutter cleaning or babysitting services. Nobody can do that now. I wouldn't recommend OfferUp.

Date of experience: November 7, 2020
Nebraska
1 review
1 helpful vote
Follow Trudy W.
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Get ready to stand in line at the post office because if your purchase arrives broken you have to ship it back. That's their policy. You received a broken item and then further punished by having to repackage the item. Pictures are not good enough. Delete the app and RUN!

Date of experience: December 13, 2019
Washington
6 reviews
5 helpful votes
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Mediocre App
March 2, 2018

If all you're looking for is another sales app. With NO carryover to a computer platform, non-intuitive, and cluttered with items that have already sold then this is your app. But there are other apps with improved features that offer attentive customer service and multi-device compatibility that are much better.

Date of experience: March 2, 2018
Florida
2 reviews
3 helpful votes
Follow doc c.
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Ripped Off
March 26, 2019

In a word Brothers and Sisters, don't. I lost money. Offerup has no phone system. Offerup is a racket. Example, you get two (2) days to return an item, they take four days to get back with you... and then tell you your time to return an item has expired... duh. I confronted the seller about the item she listed as "new, in the box, never opened". She told me to send the item back for a "partial refund". Since when does a seller get to be judge and jury? No doubt she thought she was doing me a favor. I'm not the only one to have this experience. May I suggest eBay. They have a free customer protection and it works very well, and eBay actually has phones with real people you can talk to.
I am a twelve year buyer and seller with eBay and have 100% positive feedback.
Twelve years of excellent eBay customer service, bravo!
Offerup are you listening?
Have a wonderful day, Doc

Date of experience: March 26, 2019
California
1 review
8 helpful votes
Follow Chris C.
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Offerup SUCKS! Don't waste your time because you'll lose all your work.
No method to re-post so lots of copy and paste, re-uploading photos, waste of bandwidth. No way to edit your posting on your desktop so very inefficient for serious seller who lists hundreds of items.
They deactivated my account because I changed my username from my real name to something more appealing, no warning.

Date of experience: November 10, 2017
Texas
1 review
1 helpful vote
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I got Scammed
March 26, 2019

I tried to buy a game off of OfferUp, the seller told me he accidentally sent me the wrong package when it come in to send it back, I didn't think anything of it because he seemed legit. Never got the game and the seller refused to respond there after. Can not contact anyone on offerup to report this person and my son was out of a game

Date of experience: March 26, 2019

Overview

The overall reputation of OfferUp is marred by significant customer dissatisfaction, primarily stemming from poor customer service and account management issues. Users frequently report abrupt account deactivations without clear explanations, along with challenges in resolving disputes and obtaining refunds. Additionally, many customers express frustration with the app's glitches and the prevalence of fraudulent listings. While some users have had positive experiences with transactions, these are overshadowed by the negative sentiments surrounding the platform's reliability and support. The need for improved communication and user-friendly processes is evident to enhance overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
238
value
211
shipping
164
returns
150
quality
195