ObviouslyChic

Against my better judgement, I gave Obviously Chic the benefit of the doubt, as to their reason behind not having a customer review section on their social media or websites...

I wanted to support local, and thought, why not try. I will tell you, after dealing with this company, having a horrible experience, and then doing further research... I now know they don't allow reviews because of their shady business practices. If you search them out (independent of their own sites) you will see that there is a pattern of:
- taking your money
- not delivering your product (or continuously delaying shipping)
- not responding to emails
- deleting any valid comments/concerns off social media
- blocking you off social media.

I placed an order on Oct 8 (with an advertised shipping date of Oct 11). When I did not receive shipping info by Oct 13, I emailed them. On Oct 15, they responded to advise that the shipment was delayed, and that it wouldn't be shipped until Oct 29 (I checked their website, and saw they made a change to the expected shipping date). I requested to cancel the order, as i would have no use for the clothing items after Oct 27 (Halloween Party). And had the shipping date been advertised correctly, I wouldn't have ordered it. They refused to cancel the order as per their policy. I respectfully emailed back, indicating my dissatisfaction, and asking them to consider doing the right thing. The email was ignored. I thought "ugh. I'll just wait for the order, and maybe I can sell the items I order at consignment." October 29 came and went, without a shipping confirmation. So I emailed again. They advised there was yet another delay, and that the would "get the items to me as soon as possible." I responded, to tell them that this was an unprofessional business practice. And again, asked to have my order cancelled. Why should I pay for something that hasn't even been shipped. Most companies wont charge your cc until the item is shipped. They had no problem taking my money, without being able to deliver the product.

I will be making a report to the BBB for sure.

Buyer beware. Ordered 2 scarves on Nov 8/17. The website states 3-5 business days to process then 3-7 to ship via Canada post. No shipping as of Nov 15 (5 business days later) so I emailed to ensure my order was good and no issues, as they took my money Nov 8. They replied all is good and my order will ship in the next few days. Followed up Nov 20 as still no update or tracking. They replied that in busy season processing takes longer (this is not stated in the shipping section of their website). Also said again my order will ship in the next few days. Fair enough. Followed up again on Nov 23rd ( a few days later) as still nothing. Was advised they are a small company and working as fast as they can and if I wasnt satisfied I could cancel my order. Thats the last Ive heard after 2 follow ups Nov 23 and again on the 27. I understand they are a small company and it could take longer to ship. All I am asking from them is some sort of update as to why my product is delayed, and they have been very unhelpful in this regard. Its unfortunate when you want to shop within Canada, at a company that appears to have trendy quality clothes, but they cant meet their end of the agreement. If you cant meet deadlines, dont publish them on your website. If you customers have questions, answer them. Hearing itll ship in a few days over and over again isnt a solution. I was really looking forward to getting these scarves, and now I don't know if I will ever receive them.

**Edit after receiving a reply from OC**
No communication regarding these products being pre order, not from the confirmation email, the various emails with customer service OR any advertisement on any social media platform about the scarves in early November, but apparently that is the reason for the delay. Please be advised if you order from this company, do your research, and expect huge delays.

I didnt want to write a bad review but Ive had it with this boutique! I ordered a top in the summer (beginning of July). Beginning of August I still had not received it so I emailed and they said it was still on back order (I received the other top I ordered quickly but not the tank). Still no tank top at the end of August/beginning of September so I said summer is over now and would like a refund which she did send me.
In October she posted a sweater that I wanted and even though it said preorder and wouldnt ship until November 25th, I ordered because I couldnt find this sweater anywhere else. Well its december 14th and still NO sweater or even a ship notice. I have emailed and they said they will ship in a week and this was now over a week ago.
Lady get your business together. You have cute clothes and all but maybe hire some more help since you cant seem to do it on your own. And quit posting preorders before you have the item in your hands since you dont even know if youll get them or not.
Im giving her a week and if I dont get a shipping notice, I want a refund. This is ridiculous! I have friends who have had issues with this boutique as well and will not order anymore. Add me to that list too!

If I could give less then one star I would. SAVE YOUR MONEY! This company has the worst hit or miss quality and customer service I have ever seen.

Ill hit the high notes:
-Hoodie was falling apart when I received it. Was told I couldnt return it unless I returned every item in the order which I didnt want to do
-Ordered items in November (before I had received my previous order with the falling apart hoodie) was for a Christmas gift. I was promised twice I would have the items before Christmas. Then I was promised they would ship boxing week, then I was promised Dec 29 it would ship in a few days Fast forward to Jan 3 and still no shipment. They wont reapond to my emails requesting a cancellation of my order. They have the same items I am waiting for posted on FB right now saying in stock and ready to ship. Also said all shipments of those items have gone out which is obviously a total lie as mine have not.
-They delete any remotely negative comment or question on their FB page and they do not have the reviews feature turned on.
-They have a pretty awful rating (C+) with the BBB
-They lead you to believe they are 100% Canadian but everything is made in China.

In summary: The quality is a crap shoot, they lie about shipping timelines and they will not take back items that are defective.

DO NOT SHOP HERE!

**Updated** They emailed me back and said they cant cancel my order because it is shipping. It clearly hasnt shipped yet so in my opinion this is just another excuse. I am giving them until the end of next week and then filing a claim with PayPal.

I purchased from Obviously Chic for the first time Oct 8/17. I ordered two scarves for their Bogo event, one of which was a birthday gift for a friend. After several weeks with no update to my order, I emailed them. Oct 23 I got a reply that my order should ship in the next few days and they had an issue with their factory abroad. (I was not aware the products were imported from overseas, I was led to believe they dealt local- do your research!)
Oct 30 I received my order only to find they had Mis- shipped one of the scarves. I immediately emailed them to advise. No reply. Messaged on Facebook, got an auto reply that said to email them. Emailed again Nov 2. No reply.
Finally, today, Nov 7/17 I received a refund via PayPal. 4 hours later I got an email advising me of the credit. They are not taking the wrong scarf back, nor are they shipping me the right scarf. No conversation, no fixing the mistake and now I dont have the gift, so am headed out shopping which is what I was trying to avoid last minute!
I work in retail sales and customer service myself. I would never dream of treating my customers like this. If you make a mistake you offer a solution- you dont tell the customer what they will accept. I was so disappointed. I had heard mixed reviews from friends but I love the scarves. So I took a chance. Lesson learned. I will not recommended them to anyone. And they dont allow negative reviews on their site or FB page which in itself is telling.
Perhaps suspending the pop-up stores, or suspending online sales until their processes are better would be a good idea before they lose all reputation and customer base.
Not a good first experience at all. Two thumbs down.

**Edited to respond to the reply from Obviously Chic**
I am somewhat amused to find I received a reply within 24 hours to my negative review here, yet it took almost a week and several emails to receive any response regarding the mis-shipped item. I would like to make the point that contrary to the reply to my review, I did NOT, at any point in my emails to Obv Chic, ask for a refund. I specifically asked what they would like done, and when my correct item would ship. I suggested I could return the incorrect item, or I would be willing to purchase it at the BOGO rate to save them the return shipping. I wanted the scarf I ordered, and asked when it would be shipped.