ObviouslyChic

I signed up for the Hey Helen subscription boxes. I received the first one just fine and enjoyed it enough to continue my subscription for the winter box. I was very excited to get it before Christmas as it was advertised to arrive the week of Dec 20th but it never came. Instead since then I have just got 2 emails saying it is delayed. I've been told multiple times it is on its way or has been shipped and yet I have not got a tracking number or the actual box. I sent emails to them requesting a refund but am only receiving automated emails back with the same messages. I then messaged them on Instagram and got the same info as the email. I am extremely frustrated by how they are handling everything! Now I'm sketched out because their website is down and they've been deleting comments on their social media. They haven't posted anything about why it is delayed or explained properly what is going on so I looked them up and saw all these negative reviews and realized I wasnt alone so I decided to go to my credit card company to get it disputed. They are going to go after the business now and I got my money back from the credit card company. What a shame, I really thought this business was supporting local women and now I will never order from them again.

I used to love ordering from this shop. I even bought their items locally at TR Petroleum until they ruined it for me.
I purchased the pleather leggings which arrived a month later, which i was fine with. BUT they came in the wrong size. When my second order arrived one item was fine but the second was completely the wrong item.

I reached out via instagram direct message. No reply. Via comments... no reply. Then i tried to reach out via the website with again no reply.
My comments were also deleted.

You can take my money countless times but not help to correct your mistakes? Pretty poor manner.

I absolutely think this website is awful. I have ordered from them a few times. Not once have they got my order right. They sent me a wrong size and told me that I would be charged for sending it back. Plus they kept my shipping fee. The last time I ordered was june 1st. I ordered 2 items 1 came 2 months later and they other item they said that the material was not good so I would get my money back. Every time I email asking for my money back she replies back saying it will be in my account in a few days. It's almost been 3 months now. To this day my money is still in there hands and not my account. I'm mad about this. Just give me my money back so I can be done with the site. Please do not order from this girl. The clothing isn't even made locally. They take your money and then buy the clothes from an international company get it sent to them and ships it from her house and make it look like it's coming from Kelowna.

I ordered two items in April as part of a buy one get one free promotion. I received one of the items in June with a note that they were working on the rest of my order. Come August I still had not received my second item. When I followed up for the umpteenth time they told me that they were cancelling my order and would be issuing a refund, with refunds being completed by September 5th. By October I still had not been issued a refund. They now take weeks to respond and have given me the exact same, word for word, response. That the warehouse is still working on refunds and to please be patient. 6 months after my order was placed and they have the gull to ask me to be patient? Basically paid $75 for a cheap sweater and am now working with Visa to dispute the charge and get my refund. DO NOT order from this site. And certainly DO NOT fall for the small local business BS. Small businesses care about their customers.

I placed two orders with this company when they were having a buy one get one half sale. The first order I placed was at the end of August and I didnt get it until early November (arrived separately about a week apart) and the second order I did I placed early September and just got it. I understand they were pre orders but it was rather silly to wait that long ( considering it said it would ship early October) Also my second package only had one item in it and she wrote ran out of stock and refunded. She did refund me for the shirt but how does a pre order go out of stock? And I was not notified until 2 months later! The service is not great and when you email her she blames everything but herself. I could be patient about how long it took but what I am most upset about is not being notified that the shirt I ordered over two months ago is out of stock and Im not getting it without being notified. Very upsetting!

I purchased a sweater over a month ago and after 2 weeks of my order not being fulfilled I emailed and asked when my order would be shipped I received an email shortly after saying it "should be shipped this week". This week came and went still no shipping update. The website says processing takes 3-5 business days not 3 weeks that it took and then shipping. Even after I got the shipping notice it still took 2 days to take it to the post office for shipping. No where on the order did it say pre-order either. The sweater is okay, I got it on sale so for the sale price it was okay but definitely not full price. I won't be back as a customer.

It's been a month. I have had to contact the company 3 times to ask abut my order, I still have been responded to on the latest inquiry. My comments about not hearing back from them were deleted by the company on their Facebook page - this was after another customer replied to my comment about not receiving her order either they deleted her post too. When I was responded to on Facebook I was told that one item was a pre order which it did not state on the item when I ordered it and that it was my fault for not looking at the notes on the product page. I have filed a dispute with PayPal and am hoping the company will right their wrongs after a month of not shipping my order and being very rude when responding to me. Do not buy from this company.

First week of December 2017 I placed an order. They said I would receive my items the Thursday before Xmas. I revived 2 of the 4 items. 1 item they said was canceled and would be refunded. It was refunded at the end of December. The other item was back ordered. Im still sending emails to get refunded for the 1 item I still havent received. Terrible customer service and they are not willing to give you a true answer on this order. Beware of this company! They also blocked me from their Facebook page.

I ordered a shirt and pants in September of this year. After waiting past the shipping date posted on the site I emailed asking when they would be shipping, was told in the next week. Followed up again over two weeks later, was told again in a week. Finally received an email with my tracking information. Received the package and was excited to finally get my order! Open the package and it is only half of the order with a note saying my pants will ship separately. Again I waited before following up but I finally send an email asking when I will be seeing them and expressing my disappointment that they wouldn't have let me know when I had followed up with them previously multiple times. They responded and advised they would be shipping in the next week. It has now been over a week and I have not received shipping information or any update from them. I wish I would have seen the reviews on this site before ordering. Very disappointed.

I ordered in Oct and still nothing! They sent me a shipping tracking number at the end of Nov, but Canada Post has advised me they have not shipped anything. They initiate a shipping label with Canada Post so they get a tracking number but don't actually ship anything. This is fraud! They have not emailed me back regarding a refund yet. I'm going for to report them to the RCMP anti fraud online shopping department! How is she allowed to still operate? This is a horrible business and needs to be shut down!

I dont usually take issues with companies to social media, but I feel the need to warn you all... I ordered the spring box in January and eagerly awaited its arrival. I received a notice saying that my box had shipped (it included a tracking number and everything). On line, I saw that others had received their box and my tracking number still had no information so I emailed the obviously chic boutique to follow up. They said theyd look in to it and after I followed up again, they told me that they had run out of my size. They apologized and said they refunded me... this was in early March. I have yet to see a refund and emails are now not being responded to. Buyer beware.

DO NOT BUY from this company!
I placed an order a few months ago for 3 items and when I finally recieved it after several emails one of the sweaters I purchased was not even the correct item. Another item was completely different then the picture. When I emailed the company they said they don't guarantee the colour. They did give me free shipping on my next purchase as a apology.
I decided to give them one more chance when I ordered items from the BOGO event when I went to go put in my free shipping code it was refused. I emailed the owners and of course no response. I ordered these items over 5 weeks ago and still have not received them.
This is ridiculous

I have the Obviously chic subscription box. I wish I could give it a great review. The products in it, I liked. The issue is that they are on box 2 and shipped 5 weeks later than they said they would. I received a broken water bottle and a Kimono that was too small for me. They have my profile and my size and I was sad that the clothing item was the wrong size for me and I can't wear it. Customer service responded saying the are out of product and nothing can be done. Other subscription boxes would send out another product or give me a discount code for the next box. The products they sent were nice so far, and I would have put in an order to the store, but shipping is an ongoing issue with the company with no customer service... Buyer beware. No more orders from me. Fool me once, shame on you, fool me twice, shame on me.

Pre-ordered beach towels in May of 2018. The items were supposed to ship June 1st. I still have not received the towels. I started emailing the company on June 12th. I've been lied to several times, including a promise of an immediate refund on September 28th. They have not refunded my money, nor responded to my latest email. I have reported them to the Better Business Bureau.
I will not be ordering from this company again, and would not recommend that others support them.

After waiting twice as long as expected for the subscription box to be sent out (because a "local artisan" was behind on her orders - more on that later), I tried to find more information on the wait by checking social media and emailing. Every negative post or comment by a customer was removed immediately on Instagram and there was no option to post on Facebook. They finally sent out a generic email telling everyone it wasn't their fault because of "local artisan."
Finally got my box, and the kimono that was apparently made by the aforementioned Canadian artisan had a tag that said "Made in China." The box also included a crumpled, unwearable hat. And was overall poor quality and not worth the money or the wait.
This company ignores criticism and provides poor customer service, poor products, and outright lies about where the products are sourced.

I placed an order from OBV Chic when they had they're boxing day sale in December of 2017. It contained pre order items that were to ship out sometime later. That date came and then they said the shipping date was pushed back. The next date came and again it was pushed back. At this point I still believed I would receive my 2 items and I went on a ordered more pre order items in April. Long story short, I haven't reaceived either of my orders. I've been emailing back and forth with them for months and they keep saying they're going to check into this and I would receive my refund right away. Still nothing. 5 weeks ago was the last time I received this email from them. I've messaged them again since and now they've stopped replying to me. I wish I would have read reviews before I ever ordered from this company. It's too late now for me to report this to my credit card so I guess I just have to accept that they stole my money!