Oak & lunaReviews 384

I saw a name necklace come up in a pop-up ad. On impulse I ordered it for my daughter. Then I realized I forgot to put in the discount code. Customer service responded to my email right away & applied the discount. I then realized the chain I ordered was the wrong length. Again, quick, friendly and efficient customer service. The piece just arrived ahead of schedule, and it was correct and gorgeous! I will definitely be a customer in the future. Spectacular experience all around!

I had been looking for a "name" necklace and was hesitant to buy online, sight unseen. I took a chance with Oak & Luna due to mostly positive reviews on their site. I ordered the gold one and love it! Simple and pretty. I later ordered the silver one but the gold is my favorite. I have since bought one for a friend and an initial necklace for another friend. I'm very happy with all my purchases and the quick turnaround and good communication from Oak & Luna about my order.

This necklace is really dainty and pretty. But many people found it hard to read. Even my husband didn't recognize our daughter's name at first. She has a long name, so maybe its better for short ones? But either way, its really cute and I'd still buy it again. I just wish it was a little clearer.

I found Oak & Luna via a Instagram ad, and after visiting their website I was really impressed with the look of the products and reasonable pricing. I bought myself 2 personalized rings with my kids names on it. I received them within 2 weeks in a cute box, and are soo nice! They're comfortable and do not get stuck on clothing. I got several compliments the 2 days I wore them so far! I definitely shared the website details with my freinds. Thank you O&L!

I purchased a necklace from this company and it took three weeks to get it which is fine but the necklace was broken. The quality that they speak of in the advertising is not there. They also have a non-existent customer service. I reported the issue the same day uploaded photos etc. I received an automated email the next day that ask for photos. Hello I sent them already but I went ahead and sent them again. That was four days ago and I still have heard nothing back from their 7 day a week 24-7 customer service. Not a trust worthy website to purchase from

First off I'd like to say that I ordered the Mons Petit Necklace as a gift to my mother, in memory of my brother. I even paid an extra $20 for expedited shipping! When I didn't receive my order on time, I emailed them to get a status of the order. I was told that my item failed a quality check and would need to be remade, hence the delay my order. I finally get the order 8 days later, 16 days after I originally placed the order! I was supposed to receive it within 5 days of my order date. So, I finally received the necklace in some poorly inscribed handwriting w/ the end letter cut off/ barely noticeable. I emailed customer service (because they don't have a number and located in Israel) to let them know that I was upset and unsatisfied with what they sent me. I received a response first offering a discount on my next order, a 10% refund, or a pair of $40 earrings :/ I told them that offer was acceptable. They then wanted me to send the item back so that they could remake another for free. At that point, this company lost all credibility with me so I didn't feel comfortable doing that ( in fear of losing all of my money). I told them to send me a quality/up to par necklace and I would gladly send back what they originally sent me. They finally offered me a full refund, but that still required me to send the necklace back... and again, I wasn't sure they give my money back so I haven't sent it back yet. I sent them a counter offer asking them if they could at least refund me 50%, plus the full refund of the shipping. I really tried to work with them and I'm not even the person who dropped the ball. I feel like I wasted my money and they don't care. Please look for another vendor for your jewelry needs. This isn't it! See picture below.