Thank you for showing great flexibility and understanding in providing an acceptable solution to the problems created by the Covid-19 travel restrictions. With your help we will be happy to continue using your services in the near future.
Since my mother wanted to carry on with the trip to Paris, it was a great asset that we could keep the booking with you. We enjoyed the stay and your kind attention to our reservation even though we didn't cancel it at the end.
I do understand how a price for a hotel can change. This is not the top website sertvice, at least I now can pay a higher price by link. I am not certain if I am goinf to use your service again but the communication was fast and smooth.
I have already paid for 12 feb since I needed a place to stay. If i can now get a refund that would be the ideal solution. Please keep me informed on any progress.
Regards,
Jeremy
First time it didn't work between us but thanks for applying 10% discount to my recent booking. It was unexpected gesture from your side as my previous try was over a year ago
My Hotel agreed to cancel and apply no penalty to Nustay.com, they have this in writing and yet refuse to provide a refund, my trip must cancel due to the US travel ban, I have no choice there.
If they keep your money in these extreme circumstances then they are capable of anything, avoid avoid, use Hotels.com or booking.com who respect the customer more.
Ignore at your peril, this company will not survive with the lousy attitude and borderline cheating of client funds.
As soon as I entered my details in the checkout, a popup came up and told me the rate was no longer available. The price went up to the same price everyone else charges. Amazing that they are allowed to continue doing business.
Now when I have finally received my refund, I can reconsider my previous review. Not as fast as I expected, but thanks for being open and did what you had to do.
Not happy with the service. I assume any hotel would refund in this current scenario(coronavirus) where all the offices and businesses have been closed. Not sure why they strictly refuse saying its as per the cancellation policy, that they are not providing any refunds.
Horrible company. Their price changed a lot and they even changed the date you chose. After I received the reservation confirmation, I realised that the date isn't the date I have chosen. Since I can not modified the reservation, I have contact the hotel directly, I'm still waiting for the hotel's decision how to deal with this situation. Please stay away from this website, they should be put in jail!
The original quote was $58.00. Your company should not change the price after you put it on-line for a different price! That is called a scam. To imply that I am not smart enough to understand taxes and fees is just emplorable! This is the worst company that I have ever had to deal with when booking a hotel! Cheaper is definitely not better in this case! My review of your company will say as much. Not to be trusted!
Not a reliable site. Be very careful and use reputable sites. We got burnt using this site. They confirmed our order but not our booking? Who does that. Every reputable site will only send you a confirmation of booking.
They don't seem legit.
This site is a joke. It shows cheap prices but as soon as you enter card info and select "book and pay" it says, Just kidding! That $112 room is now $521. Do you still want it?
I could stay at a LUXURY hotel suite for that price, so ummm... NO. I don't want a single room at this basic motel for $521.
They are shady and there is NO way I would use them.
I tried to cancel my hotel booking today, as it is the last day free cancellation.
The hotel had not been paid and agreed to cancel with no charge as long as it was Nustay and their partners that did the cancellation.
The hotel even gave me the code.
I tried loads of e mails to Nustay and they said they were working in it. I have heard NOTHING since
Their phone numbers are not in service.
I am. very concerned as the country is on the Red List and therefore I cannot go.
I couldn't reach Hilton Kuala Lumpur Central but you assisted with all requests to meet expactations of each member of our group of 8 guests. Your manager should praise you for this outstanding service!
Camilla went far above and beyond my expectations by helping my girlfriend and me in a pinch during the holidays. After visiting family in another state, our trip back home was delayed by a winter storm. Despite our booking at the Tru by Hilton North Platte through Nustay was non-refundable and non-exchangeable, she made multiple phone calls on our behalf, eventually convincing Hilton to allow us to move our stay back two days at no extra charge. Thank you, Camilla, and happy holidays!
Sorry Nida that we were forced to cancel all scheduled reservations. I cannot leave aside your top-notch customer service on all requests I submited to you within last 3 months. Your help made a bone with Nustay
I do not understand why this happened.
I paid for two nights stay, but only received one night stay.
Thank You for trying to resolve this matter.
Sincerely,
Mark Greeley
*******683
*******@gmail.com
Unfortunately due to the current situation we couldn't stay at our hotel. It was a free cancellation which I requested on the 23 May. I still havent received a refund which is now exceeding the 90 day refund policy.
Mrs Bensen, Nustay Team,
I kindly asked for another date, from Saturday September 5, to September 08. With further€ 70 € to postpone the dates at this luxury resort that was fine. Great developed policy of the company!
Overview
Nustay has a rating of 4.3 stars from 685 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Nustay most frequently mention customer service, quick response and many thanks. Nustay ranks 441st among Travel Deals sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members