Nustay has a consumer rating of 4.55 stars from 1,583 reviews indicating that most consumers are generally satisfied with their purchases. Nustay also ranks 108th among Travel Deals sites.
This company responds to reviews on average within 12 days
So far so good:)The website was very user friendly and clear with the charges and cancellation policies. The plus is that it was much cheaper than booking straight through the hotel's website or any other booking platform. As for the Customer Care, they are doing their job tirelessly, but it's impossible to get someone on hold. Probably, it's for better right now as people are in panic but I would prefer to speak to a real representative once the chaos is passed.See positive reviews
My Hotel agreed to cancel and apply no penalty to Nustay.com, they have this in writing and yet refuse to provide a refund, my trip must cancel due to the US travel ban, I have no choice there. If they keep your money in these extreme circumstances then they are capable of anything, avoid avoid, use Hotels.com or booking.com who respect the customer more. Ignore at your peril, this company will not survive with the lousy attitude and borderline cheating of client funds.See critical reviews