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Nustay
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Nustay

nustay.com
Dorothy U.
California
1 review
0 helpful votes
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We were very pleased with the service as the agent made sure, that our booking options possible matching our needs and they were very communicative and followed up to secure bookingt at the best price possible. We can definitely recommend this online platform.

Date of experience: October 2, 2020
Cynthia H.
California
1 review
0 helpful votes
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Alex never failed to answer every question. He followed-up with me via email over the course of six weeks. Alex was persistent in achieving my request, collecting additional funds and confirming a future stay.

Date of experience: October 2, 2020
Stephen P.
California
1 review
0 helpful votes
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The company staff know how to interact with clients. Sometimes a simple apology is enough to let it go. For this, I plan on using your services in the future.

Date of experience: October 2, 2020
New York
2 reviews
3 helpful votes
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Amazing service!
June 23, 2019

Wide choice of hotels from luxury and exclusive hotels to guesthouses & hostels. I am mid range hotel guest, appreciate their hotel review feature cause from the beginning you can easily imagine what cons the place has as usually exactly these things can brake your trip mood

Date of experience: June 21, 2019
Maria Q.
California
1 review
7 helpful votes
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So far so good:)The website was very user friendly and clear with the charges and cancellation policies. The plus is that it was much cheaper than booking straight through the hotel's website or any other booking platform. As for the Customer Care, they are doing their job tirelessly, but it's impossible to get someone on hold. Probably, it's for better right now as people are in panic but I would prefer to speak to a real representative once the chaos is passed.

Date of experience: October 2, 2020
Eric Z.
California
1 review
0 helpful votes
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I have stayed at the Abel Tasman Motel in Launceston Tasmania for approx 3 years & booked most of the time. It was a special news for me to find your gem website. Now I am paying less for the same services.

Regards.

Date of experience: October 2, 2020
Anna M.
California
1 review
0 helpful votes
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Almost all hotels and travel companies are working with travelers to credit or refund cancellations due to the pandemic. Pleased to see that your company is following the standards even though you are smaller than other giants.

Date of experience: October 2, 2020
Steven U.
California
1 review
0 helpful votes
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It looked so strange to me that my credit card works well everywhere, but I was informed of payment rejection on your website while my bank confirmed that the payment can be completed. Thank you Anna for the details and helping me with the booking and alternative payment solution

Date of experience: October 2, 2020
Peter H.
California
1 review
0 helpful votes
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Thank you Alex for booking another hotel for my daughter as Extended Stay America Phoenix was completely booked when girls arrived. Very unprofessional fro the hotel side, happy that you handled everything quickly and hassle-free

Date of experience: October 2, 2020
Anthony D.
California
1 review
0 helpful votes
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Nina was absolutely wonderful to deal with as I'd had some issues with my reservation and payment. She helped correct everything and did so very kindly and efficiently. For that I am very appreciative!

Date of experience: October 2, 2020
Steve F.
California
1 review
0 helpful votes
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I paid for this hotel booking in February 2020 and through no fault of my own (Covid 19) the booking should be cancelled. At first I thought that your advice to contact you 7 days before the travel date was a trick but I followed and was refunded.
Iain Brown

Date of experience: October 2, 2020
Mark E.
California
1 review
15 helpful votes
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I was unsure I would receive a refund for my stay. But as I had to cancel due to the current global climate I hedged my bets. At a time like this I think it is great that you are offering refunds to your staff with no confusion or complication. Once we come out the over side of this pandemic I will definitely be booking again through nutstay. Thank you very much for your help Tina.

Date of experience: October 2, 2020
Rebecca Z.
California
1 review
0 helpful votes
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Alex has been incredibly useful and did not hesitate to do everything that was in his hands to help us. FIrst time using Nustay but certainly not last.

Date of experience: October 2, 2020
Janet F.
California
1 review
0 helpful votes
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I live overseas and was on a once in a lifetime trip to Italy this year and there's no way I will be travelling anywhere. I highly appreciate that your voucher allows me to book any other hotel and not being limited with Italy!

Date of experience: October 2, 2020
Paul X.
California
1 review
0 helpful votes
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I were checking offers to book and found Nustay. From the first look I was attracted by the website, how it is clear and has many hotel options, superb. Besides Nina has shown an amazing support via email! Thanks*

Date of experience: October 2, 2020
Joseph L.
California
1 review
0 helpful votes
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So far, my interaction with Nustay's customer service has been wonderful, just as they said in the many reviews I have read. I have no doubt that this has been just a misunderstanding and my issue will get resolved. Can wait to hear back from you.

Date of experience: October 2, 2020
Kimberly Y.
California
1 review
0 helpful votes
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Anna helped me out with my booking. She updated me throughout the process and it was really easy. I use boosted services many times before. Anna is extremely nice and helpful and always communicates with you well. These guys do it the best!

Date of experience: October 2, 2020
Joseph G.
California
1 review
0 helpful votes
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Helen helped us quickly and efficiently in a situation that we were certain was going to end badly. Thanks to Helen's help our trip to Aberfeldy was saved and my opinion of nustay, which had plummeted initially, had soared back upwards.

Date of experience: October 2, 2020
Amanda I.
California
1 review
0 helpful votes
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Within the quarantine I had a chance to deal with at least 13 different agents of you, and each of them was nice and was trying to soft the situation the entire world is going through. Never had a feeling that they were trying to eradicate from me and my endless messages

Date of experience: October 2, 2020
Andrew D.
California
1 review
12 helpful votes
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I can't express my gratitude enough for looking into my situation and extending flexibility by offering me a voucher for a stay I needed to cancel due to COVID- 19. Camilla Lane's message was thoughtful and uplifted my spirits during a very challenging time. Thank you again and I look forward to using your services in the near future and in years to come. All the best.

Date of experience: October 2, 2020

Overview

The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and flexibility, particularly during challenging circumstances like the COVID-19 pandemic. Many customers appreciate the thoughtful support they received, often highlighting specific representatives for their diligent assistance. However, concerns regarding pricing transparency and refund processes persist, with some customers expressing frustration over unexpected charges and difficulties in obtaining refunds. Overall, while the company demonstrates a commitment to customer satisfaction and offers a user-friendly platform, it must address pricing and communication issues to enhance its reputation further.

This summary is generated by AI, based on text from customer reviews