I have already paid for 12 feb since I needed a place to stay. If i can now get a refund that would be the ideal solution. Please keep me informed on any progress.
Regards,
Jeremy

Camilla went far above and beyond my expectations by helping my girlfriend and me in a pinch during the holidays. After visiting family in another state, our trip back home was delayed by a winter storm. Despite our booking at the Tru by Hilton North Platte through Nustay was non-refundable and non-exchangeable, she made multiple phone calls on our behalf, eventually convincing Hilton to allow us to move our stay back two days at no extra charge. Thank you, Camilla, and happy holidays!

Mary turned me around from bein g avery disgruntled, unsatisfied customer to a happy customer if all goes well tomorrow when I get to the hotel.

I do think you should be more competitive, though, with not having a NO REFUND policy to make customers feel more at ease dealing with a relatively new business. That negative element may prevent me from dealing with you in the future despite good employees like Mary.

I can't express my gratitude enough for looking into my situation and extending flexibility by offering me a voucher for a stay I needed to cancel due to COVID- 19. Camilla Lane's message was thoughtful and uplifted my spirits during a very challenging time. Thank you again and I look forward to using your services in the near future and in years to come. All the best.

I was unsure I would receive a refund for my stay. But as I had to cancel due to the current global climate I hedged my bets. At a time like this I think it is great that you are offering refunds to your staff with no confusion or complication. Once we come out the over side of this pandemic I will definitely be booking again through nutstay. Thank you very much for your help Tina.

Not only am I happy about the quick response, but I am EXTREMELY pleased with the amount of detail that the response provided. Never having had used Nustay... as well as reading that the offices are in Europe. I didn't know what to expect. Efficiency, professionalism, intelligence, and a "human touch" were not any of them. My 1st experience w/Nustay will DEFINITELY not be my last! You've EXCEEDED my expectations and have gained a customer for all of my future travel plans! Thank you SOOOO much!

Anna Keith, Thank you for the quick reply. I looking forward to hear from you soon. As this unknown situation really bother me and my heart can't stop pumping fast and worry about it. Thanks again.

My Hotel agreed to cancel and apply no penalty to Nustay.com, they have this in writing and yet refuse to provide a refund, my trip must cancel due to the US travel ban, I have no choice there.
If they keep your money in these extreme circumstances then they are capable of anything, avoid avoid, use Hotels.com or booking.com who respect the customer more.
Ignore at your peril, this company will not survive with the lousy attitude and borderline cheating of client funds.

It's funny to see that I made a mistake in dates as I rarely make any kind of those, so it was sp right of you to provide me the evidence of that. My apologies for my previous behaivor. I bet it's not easy for you to work with people and all mentality differences... I am grateful for all your dedicated support as you could have denied my request to change the dates, but you honored it. Thank you. BEst wishes to all your team!