NustayReviews 685
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Nustay Reviews Summary
The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and flexibility, particularly during challenging circumstances like the COVID-19 pandemic. Many customers appreciate the thoughtful support they received, often highlighting specific representatives for their diligent assistance. However, concerns regarding pricing transparency and refund processes persist, with some customers expressing frustration over unexpected charges and difficulties in obtaining refunds. Overall, while the company demonstrates a commitment to customer satisfaction and offers a user-friendly platform, it must address pricing and communication issues to enhance its reputation further.
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This site is a SCAM. They take payment from your card (a "pre-authorisation", but it comes off your balance and if it's cancelled will take 14 days to return to your balance) BEFORE confirming that a room is available at the hotel for that price. THEN they say that they can book a room for a HIGHER price at the same hotel but if they are sold out they can book at another hotel for you, again at a HIGHER price. Unethical business practice and incredibly misleading.
Not a reliable site. Be very careful and use reputable sites. We got burnt using this site. They confirmed our order but not our booking? Who does that. Every reputable site will only send you a confirmation of booking.
They don't seem legit.
I have tried to book multiple times via Nustay, routed through the Google Maps hotel search. However, on 4 different occasions (I have screen shots as proof), the price that was quoted ends up CHANGED and the new "updated" price when I am trying to check out is often hundreds of dollars higher. This is AFTER I enter credit card information and my email information. I am incredibly suspicious their deals are a scam to get information from us.
Wide choice of hotels from luxury and exclusive hotels to guesthouses & hostels. I am mid range hotel guest, appreciate their hotel review feature cause from the beginning you can easily imagine what cons the place has as usually exactly these things can brake your trip mood
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members