Will definitely book with your website again in near future.
Thanks!
How come I didn't know about this amazing service before?
The hotel didn; t have my booking but you fixed it within 10 mins
I am pleasantly surprised with the quality and promptness of your service. Thanks!
Very professional support with accurate check for the details.
Thank you so much for the quick reply, friendly service, and kind words.
Always up to my expectations and sometimes better!
Nice and easy...
Great customer service
Will definitely use again after this experience
Customer care department is really concerned about client issues and do their best to resolve it
Appreciated the timely response that we had here, high level of service!
For satisfying my request but it was longer than I expected
Excellent service very prompt. Thanks so much Regards, Fin Campbell.
Pleased that I found this website, love the communication
Thank you so much for prompt reply I'm very grateful hopefully next year will be a good one
Thanks, Nina.
Helpful to have a credit confirmed in these circumstances.
Much appreciated
Ingrid
Thank you so much for your kindness and understanding. The Winters family
Thank you for the explanation about getting a refund.
I will surely use your company again since its the cheapest one:-)
Always a simple process with excellent customer service.
Offered a voucher to accommodate my lost reservation. Thank u.
Overview
The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and flexibility, particularly during challenging circumstances like the COVID-19 pandemic. Many customers appreciate the thoughtful support they received, often highlighting specific representatives for their diligent assistance. However, concerns regarding pricing transparency and refund processes persist, with some customers expressing frustration over unexpected charges and difficulties in obtaining refunds. Overall, while the company demonstrates a commitment to customer satisfaction and offers a user-friendly platform, it must address pricing and communication issues to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members