Nustay

Thanks for moving the dates of my booking to autumn without any extra questions

Even though we only communicate by email, the response time is very quick.

It is all about how you deal with things when they go wrong. Your team did a very good job.
David

You are one of few companies whose customer service managed to spell my name correctly

The service is very thoughtful, I did not meet any problems.

Thank you for being compliant with the current situation

Make no bones about my satisfaction with your excellent service.

It took some time to change the booking however everything resolved nicely

All responses were quick and Nadia made my options very clear.
Customer service was excellent.

You are in line with the current situation. Thanks for your flexibility

Thanks for the date amendment. Looking forward to my stay in October.

It was quick but I don't have a clue what your action will be

I am glad to see you care about your client's bookings.

I received the voucher. It got to my spam box. Thanks

Lots of human touch and amazing support! Thanks Ms. Nina

Thrilled to know that customer service in such a point level...!

Booked in London and compared to my previous provider (expedia.com) this is miles better

Amazing customer service x Mary was very helpful with sorting my booking

Very likely I would prefer them in future also! Thank You!

I had a question about my reservation and these guys clarified everything instead of me, thumbs up