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Nustay
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Nustay

nustay.com
Pamela A.
California
1 review
0 helpful votes
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Tina you are star
September 25, 2020

Tina you are star. Thanks for your empathy and results)

Date of experience: October 2, 2020
Linda D.
California
1 review
0 helpful votes
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Excellent prompt and courteous communication.
Would make me want to use company again.

Date of experience: October 2, 2020
Joe T.
California
1 review
0 helpful votes
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I will definitely use your services in the future!

Date of experience: October 2, 2020
Kathleen E.
California
1 review
0 helpful votes
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Very helpful and kind, sorted my problem in 5 minutes!

Date of experience: October 2, 2020
Donna A.
California
1 review
0 helpful votes
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Very professional and responsive company. Simple exchange process.

Date of experience: October 2, 2020
Sandra N.
California
1 review
0 helpful votes
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Thank you Antony for responding to and resolving the issue so promptly.

Best Wishes,
Dixie

Date of experience: October 2, 2020
Martha I.
California
1 review
0 helpful votes
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Dana Pace gave a speedy, polite, and informative reply to my email. Very thankful!

Date of experience: October 2, 2020
William T.
California
1 review
0 helpful votes
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I wanted to check all this points before paying! And Iris helped too good

Date of experience: October 2, 2020
William D.
California
1 review
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Very professional, customer oriented and fast response.

Date of experience: October 2, 2020
Joe X.
California
1 review
0 helpful votes
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How you are working in current situation is beyond my understanding. I admire your professionalism

Date of experience: October 2, 2020
Kevin R.
California
1 review
0 helpful votes
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Iris is awesome and did a great job finding us the best deal

Date of experience: October 2, 2020
William T.
California
1 review
0 helpful votes
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Resolved without playing long games as other companies do

Date of experience: October 2, 2020
Nancy J.
California
1 review
0 helpful votes
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This is a business I would definitely go with again.

Date of experience: October 2, 2020
Linda V.
California
1 review
0 helpful votes
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Thanks for cancelling and refund my money on time.

Date of experience: October 2, 2020
James U.
California
1 review
0 helpful votes
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I cannot praise them enough for their efficiency and kind hearted approach

Date of experience: October 2, 2020
Scott J.
California
1 review
0 helpful votes
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Well, you managed to satisfy the cancellation request when there was no hope. Cheers!

Date of experience: October 2, 2020
Anna S.
California
1 review
0 helpful votes
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Thanks a lot Helen... I appreciate your effort... very professional!

Date of experience: October 2, 2020
Donna H.
California
1 review
0 helpful votes
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Prompt reply, but not the refund that I was expecting.

Date of experience: October 2, 2020
Nick S.
California
1 review
0 helpful votes
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Very prompt reply to my query re booking voucher - thank you.

Date of experience: October 2, 2020
Nicole J.
California
1 review
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Okay sorry, thank you for the fast response and information :)

Date of experience: October 2, 2020

Overview

The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and flexibility, particularly during challenging circumstances like the COVID-19 pandemic. Many customers appreciate the thoughtful support they received, often highlighting specific representatives for their diligent assistance. However, concerns regarding pricing transparency and refund processes persist, with some customers expressing frustration over unexpected charges and difficulties in obtaining refunds. Overall, while the company demonstrates a commitment to customer satisfaction and offers a user-friendly platform, it must address pricing and communication issues to enhance its reputation further.

This summary is generated by AI, based on text from customer reviews