Tina you are star. Thanks for your empathy and results)
Excellent prompt and courteous communication.
Would make me want to use company again.
I will definitely use your services in the future!
Very helpful and kind, sorted my problem in 5 minutes!
Very professional and responsive company. Simple exchange process.
Thank you Antony for responding to and resolving the issue so promptly.
Best Wishes,
Dixie
Dana Pace gave a speedy, polite, and informative reply to my email. Very thankful!
I wanted to check all this points before paying! And Iris helped too good
Very professional, customer oriented and fast response.
How you are working in current situation is beyond my understanding. I admire your professionalism
Iris is awesome and did a great job finding us the best deal
Resolved without playing long games as other companies do
This is a business I would definitely go with again.
Thanks for cancelling and refund my money on time.
I cannot praise them enough for their efficiency and kind hearted approach
Well, you managed to satisfy the cancellation request when there was no hope. Cheers!
Thanks a lot Helen... I appreciate your effort... very professional!
Prompt reply, but not the refund that I was expecting.
Very prompt reply to my query re booking voucher - thank you.
Okay sorry, thank you for the fast response and information :)
The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and flexibility, particularly during challenging circumstances like the COVID-19 pandemic. Many customers appreciate the thoughtful support they received, often highlighting specific representatives for their diligent assistance. However, concerns regarding pricing transparency and refund processes persist, with some customers expressing frustration over unexpected charges and difficulties in obtaining refunds. Overall, while the company demonstrates a commitment to customer satisfaction and offers a user-friendly platform, it must address pricing and communication issues to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews