Nustay

Thank you for your understanding and fairness keep safe

Very good, many thanks for efficiently taking care of that.

I didn't expect such a quick response and it definitely put me at ease

Thank you so much for your involvement and help. Best healthy wishes

Thank you so much for your help and understanding.

An expected reasonable solution was provided. Thanks, Travis

I could not imagine travel company be more sympathetic to customers than your team is

Even though it took a while to find the right answer customer service was amazingly helpful.

Thank you again for your help, it was very much appreciated.
Regards
Emma Archer

Ok thanks for the heads up, please keep me posted.

I called the hotel and got this resolved in 2 minutes yet you td me to wait a while. Bs response.

Just send the remaining amount you owe in a cheque...

Hi thank you for your help it's much appreciated
Many thanks
Mark

The customer service agent informed me that my booking was cancelled with no extra charge.

This is awesome and thanks a lot for being on top of it.

I've used for the first time and I am completely satisfied

You looked into my complaint and we amicably resolved it. Thanks :)

Swift response and spectacular attention to details

El hotel no quiso cambiar la reserva y tú me ayudaste. Cometí un error en la reserva y sobre la marcha envié el email de modificación, me parece una pena que el hotel haya intentado aprovechar un error en unos días tan duro como los que estamos pasando.
Gracias por todo.

Прияно знать, что в Украине такой высокий уровень сервиса. В диалоге с каждым сотрудником чувствуется клиентоориентированность и отсутсвие шаблонного "зашоренного" мышления. Мое почтение вашему руководителю.