Nustay

Disgusted in the treatment I have received from this thieving company! Profiting off others at this difficult time! Blaming on suppliers when all suppliers have authorised refunds! Stay away from this company!

Thank you very much for coming back to me so quickly and with the great news that Nustay have agreed to give me a credit to be used again within 12 months. It really is very appreciated and your understanding and assistance on the matter is a credit to yourself and Nustay as a whole and why I'll be more than happy to recommend you to friends and family.

Thank you for the speedy response and booking confirmation; I am very grateful that you have done this today and that you have allowed the entire fee within the limit of this voucher. That is very kind of you to include this extra service.

Website does not download but they are quick to take money from your accounts. They will tell you that they will not charge you but by the time you check your account the money is gone. No contact to get in touch

I've used nustay for the first time and I've received my booking confirmation in seconds for a last minute stay. Then I called them to request some extra details and I've received their reply within a few minutes.

It's funny to see that I made a mistake in dates as I rarely make any kind of those, so it was sp right of you to provide me the evidence of that. My apologies for my previous behaivor. I bet it's not easy for you to work with people and all mentality differences... I am grateful for all your dedicated support as you could have denied my request to change the dates, but you honored it. Thank you. BEst wishes to all your team!

The content of the reply was fine & my rating is not a reflection of Ivana's response. However, by the time I received the response, the hotel was booked & I was not able to take an advantage of the deal.

As per the title, this company refuses to refund despite the hotels policy to refund to ALL customers.

Avoid, avoid, avoid, this is a global pandemic, unscrupulous behaviour, genuinely hope they tank.

We were very pleased with the service as the agent made sure, that our booking options possible matching our needs and they were very communicative and followed up to secure bookingt at the best price possible. We can definitely recommend this online platform.

She was amazing. She went above and beyond, looking to see how I could solve an urgent problem with the best solution. It was a happy ending and I am confident it was due to her diligence and attention to the matter. THANK YOU, you saved my family and I, we are forever grateful to you.

Very pleased that Nustay has responded. I didn't see the email earlier, and as we are the day before my booking I wish they had called me.
I asked the operator who assisted me earlier at Ogoda to request a call back. As long as we can resolve this I will be delighted

The support, the response time, the clear well articulated comunication have all been great. As someone new to your service i would have liked to be able to have actually spoken to someone on the phone. This was a very good first experience and the representative that i was comunicating with did A wonderful job.
Thank you,
Mr. Shannon Mason

Not 5+ service as there is no way of speaking to a live agent when I have time. But as your specialist called me back as I requested on the email and they were professionals in terms of telephone etiquette and awarenevess of their product and dixed the problem, 5 star is a considered review of the assistance I got

I couldn't find the confirmation email that had been sent for my booking so I emailed to ask for advice, I received a reply within 2 minutes of my email being sent and the customer service was great; I wasn't messed about or questioned, they sent me the confirmation again without a fuss. Definitely recommend, thank you.

Due to the coronavirus pandemic, all the ski resorts were closing. So I tried to cancel our hotel booking with nustay.com. However, they did not give any money or even credit back for cancelling the booking. On the other hand, hotels.com gave a full refund for a nonrefundable rate during the same trip.

It is not acceptable that I'm told that the rate is no longer available, just after receiving a first e-mail mentioning there was no issue.
This was my first try with Nustay... and my last one.
Other plateforms do not have such problems.

They were very helpful from the beginning. I would recommend every one to book with them. They responded very quickly to our emails and they were very efficient. Thanks Nutsay it was a pleasure booking with you.

Our event in New York City was canceled due to the Corona Virus and I reached out to Nustay eight days before the event and the cut off was 12 hours previous and they refused to give any credit or refund any money!
Do not go through a third-party go directly to a hotel to book!
If we went right to the hotel we could've cancel 24 hours before not nine days!
Terrible business do not use!

Mary turned me around from bein g avery disgruntled, unsatisfied customer to a happy customer if all goes well tomorrow when I get to the hotel.

I do think you should be more competitive, though, with not having a NO REFUND policy to make customers feel more at ease dealing with a relatively new business. That negative element may prevent me from dealing with you in the future despite good employees like Mary.

Thank you, I have had a mare with previous cacelkations, you have made this so easy. So many of us have said would only book package in the future. I'm only going to book. Nutsay. Fantastic response and service.