I wrote a negative review on 20th March as Nustay had refused to change of date on our stay in Rome for June, Since then Tatiana got in touch with me and after explaining everything to her, she managed to change dates of our stay for next year. Nustay also absolved all extra costs. So a big thank you to Tatiana.
To the everyone affected by the Nustay´s bait and switch unfair commercial practices (me included), you can file a small claim form
And be liable for up to a EUR 5000 compensation by filling out Regulation No. 861/2007 form on the european court website. This is what I an gonna do, as such decieving practices are unacceptable.
Greatings to Alex, he was efficient, friendly and responsive both to my original booking and then on my request for cancellation of my hotel booking due to my event being cancelled because of the Corona virus.
Alex from Nustay is an amazing help. He is extremely polite and goes above and beyond to meet expectations and make customers happy. He is a very very professional and polite person. A pleasure thank you Alex.
My stay at Nustay was exceptional. The staff was friendly and accommodating, the room was clean and comfortable, and the amenities exceeded my expectations. I can't wait to return.
When booking lodging for a trip to El Paso, Texas I mistakenly used Nustay!
I requested (and paid for) a King size bed in a NON SMOKING room. Upon arrival and check in we were informed the room was a "smoking" room and had 2 dbl beds. To add to the problem, the clerk advised us they had no other room available. Bad experience. Never use this company again.
The government have issued travel bans for all but essential travel due to coronavirus, so we couldn't make it to our booked hotel and Nustay won't issue a refund. Nustay Hotels have zero compassion, humanity or ethics and hide behind thier policies to hold on to our money and not issue a refund in the face of a national disaster. Disgusting! Avoid like the plague!
Really enjoyed how easy your service was to use.
I have contacted your emergencies and info lines by email because my flight into Airlie Beach Whitsundays Australia was cancelled and I will not be arriving until tomorrow the 17th of January
John / Reservation # *******
AVOID AT ALL COSTS
Please take note of recent reviews - this company tries to dodge refunds at every opportunity. Hotel booked through Nustay - Coronavirus meant the hotel was closed. Contacted Nustay who said that no refund would be forthcoming. Contacted the hotel who replied that no one would be charged (including Nustay). Forwarded their email to Nustay with proof of cancelled flights - was told refund would be processed. A month passed - no refund - contacted Nustay again who replied that refund would be in my bank account 7-14 days. Still no refund so emailed Nustay again and was offered a voucher instead as a refund would now take at least 90 days!
This company should be avoided - every email from Nustay is from a different person, and they seem to be doing all they can to string customers along to avoid refunds. Will never use Nustay again.
No this I'd your guys Websites FAULT! Because I tried booking and it didn't say one way or another if it went thru so because of the price I tried again... now you guys booked 2 rooms when I only needed 1... and the hotel is empty so it's not as if the rooms are in high demand either... please IMMEDIATELY regund one of the bookings... Anita Ahrens
I've booked a hotel room with Nustay; but the city where the hotel is, is on lockdown, so I can't utilize my booking. Despite the advance notice to Nustay, and explaining to them the circumstance, they won't refund my payment. You hear nothing from them but pushbacks and no's. I'll never book with Nustay again!
While trying to make a reservation, I received a notice that the hotel was no longer available then when I made a reservation I received an Email that the Hotel would not honor the rate please call you at *******093 and when It was answered I was told (by a recording) to just email you. I certainly would rank your service as deplorable.
Anna Keith, Thank you for the quick reply. I looking forward to hear from you soon. As this unknown situation really bother me and my heart can't stop pumping fast and worry about it. Thanks again.
The company staff know how to interact with clients. Sometimes a simple apology is enough to let it go. For this, I plan on using your services in the future.
I really appreciate the fast responses and the clarity of these. Let's just hope that my case will be resolved.
A very good and resourceful website to search, plan, book hotels for the travel with affordable and cheapest available room.
Thank you - I did look in my junk mail and found the confirmation sent last night at 7:35- I appreciate you getting back to me so quickly
I need similar accommodation for a similar price just as close to Flinders Street Station.
If you could assist in finding me accommodation that would be good
Thanks for double-checking, guys, otherwise I would have booked more rooms than needed. Can't imagine what a headache it'd have been for both sides to fix it
It's was great to know the assurance. Doesn't matter the long days of refund. That's understandable given our situation.
Overview
Nustay has a rating of 4.3 stars from 685 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Nustay most frequently mention customer service, quick response and many thanks. Nustay ranks 441st among Travel Deals sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members