Bm R.

After I contacted Hilton on 1 May 2023; and booked a room, my call was transferred to an associate at the Hilton Grand Vacations (HGV). I was told by HGV staff Magnus that if I listened to a promotional material (aka sales pitch on timeshare), points would be added to my Hilton membership account right away.

Alas, it's 10 May 2023 now; but no points were added. I called up HGV; but my call was passed from one representative to another. The last call was with HGV staff Davara - unfriendly and rude.

To keep the long and very unpleasant call short, HGV does not honor its promise. Lesson learned - stay away from Hilton Grand Vacations!

I've booked a hotel room with Nustay; but the city where the hotel is, is on lockdown, so I can't utilize my booking. Despite the advance notice to Nustay, and explaining to them the circumstance, they won't refund my payment. You hear nothing from them but pushbacks and no's. I'll never book with Nustay again!