I have tried to book multiple times via Nustay, routed through the Google Maps hotel search. However, on 4 different occasions (I have screen shots as proof), the price that was quoted ends up CHANGED and the new "updated" price when I am trying to check out is often hundreds of dollars higher. This is AFTER I enter credit card information and my email information. I am incredibly suspicious their deals are a scam to get information from us.
Do not trust this company. They are professional scam artists who are out to just rob your money.
I'd never heard of them before and took the gamble and guess what - I lost money and I didn't get the hotel reservation. Waste of time and money. So in the effort to save money, by trusting this company, I ended up paying double. STAY AWAY - I advice you please do not trust them.
Emailed them and they sometimes didn't reply for nearly two weeks. When they do reply, they just make excuses and ask you to jump through hoops for no good reason. It's really really bad customer service. They will also try to obtain copies of your ID so be careful because they do this very swiftly telling you they need to confirm your ID.
They won't give me head office or company director details. They don't have a UK phone number or head office so forget about calling them. I'm now pursuing this with The Office of Fair Trading and I have contacted my bank to dispute their charges.
Please please please stay away from this company.
Thank you very much this are greatly appreciated. You are very kind and helpful. Thank you on behalf my son because we booked this because of him. We work during summer a lot a do not have time to enjoy summer on the beach so qe wanted to make up to him with this trip to aquaworld. Thank you once again from our hearts.
Kind regards
Zlatko and Ivana
In the midst of this COVID crisis and being in a travel ban, Nustay's response is: "well COVID isn't affecting everyone so that sucks that it's affecting you. Maybe you should have gotten trip insurance when you booked with us."
Best price guarantee is ruling here! First time in my life I am dealing with the company that is playing fair... My heart goes with you and your super qualified team!
Clear customer service response and very understanding in this time with allowing us to have a credit when a pandemic out of our control cancelled our trip. Wonderful email response.
Your team is amazing, always ready to help and resolve the issue to make customers happy. I will recommend to anyone who is looking for better customer service than booking.con.
Customer support helped me out with all my issues and even went the extra mile and informed the hotel about my honeymoon so that we could get a complimentary dinner
Thank you so much for being so friendly and helpful during what is such an unprecedented and terrifying time! It is greatly appreciated! I hope you're all staying safe and having a good week!
I am impressed with the speed and are incredibly neatly handling this booking. Heal, once again my compliments to you. Humanity! Thanks, thanks thanks
From the very 1st communication with your offices, ive been gratefull for everything. Superb customer relationship. Keep up the good work.
Thank you and stay safe
I am not one unhappy as the whole world is affected by Covid which prevents us from being at the Hotel. Appreciate you confirmed a refund pending to me.
Haven't left for my vacation yet but all of a sudden had to cancel it due to the Covid-19. So far the booking process and customer assistance has been great.
Alex has been incredibly useful and did not hesitate to do everything that was in his hands to help us. FIrst time using Nustay but certainly not last.
This crisis is unmasking everyone and you can see the real values. Thank you for being transparent. I worked with 4 different agents of Nustay and communication everytime was with a personal touch.
Appalling service by a scamming company. I'll buy again when you show low prices to prove it. I will then make a formal complaint to trading standards
Not only am I happy about the quick response, but I am EXTREMELY pleased with the amount of detail that the response provided. Never having had used Nustay... as well as reading that the offices are in Europe. I didn't know what to expect. Efficiency, professionalism, intelligence, and a "human touch" were not any of them. My 1st experience w/Nustay will DEFINITELY not be my last! You've EXCEEDED my expectations and have gained a customer for all of my future travel plans! Thank you SOOOO much!
I fully accept that your organisation is suffering from the COVID19 situation and I am prepared to wait my turn to be dealt with. It is so nice to even get a response in this day. Thanks
Camilla, I would like to thank you for all your help. I am sure my bookings are in reliable hands... All changes are executed promptly, thanks again for the well organized service!
I booked to you and i asked for some changes or cancel my booking and your consultant said they can do change the date because the hotel didn't allow it to me
Overview
Nustay has a rating of 4.3 stars from 685 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Nustay most frequently mention customer service, quick response and many thanks. Nustay ranks 441st among Travel Deals sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members