Nustay

Camilla went far above and beyond my expectations by helping my girlfriend and me in a pinch during the holidays. After visiting family in another state, our trip back home was delayed by a winter storm. Despite our booking at the Tru by Hilton North Platte through Nustay was non-refundable and non-exchangeable, she made multiple phone calls on our behalf, eventually convincing Hilton to allow us to move our stay back two days at no extra charge. Thank you, Camilla, and happy holidays!

My Hotel agreed to cancel and apply no penalty to Nustay.com, they have this in writing and yet refuse to provide a refund, my trip must cancel due to the US travel ban, I have no choice there.
If they keep your money in these extreme circumstances then they are capable of anything, avoid avoid, use Hotels.com or booking.com who respect the customer more.
Ignore at your peril, this company will not survive with the lousy attitude and borderline cheating of client funds.

I have already paid for 12 feb since I needed a place to stay. If i can now get a refund that would be the ideal solution. Please keep me informed on any progress.
Regards,
Jeremy

I was unsure I would receive a refund for my stay. But as I had to cancel due to the current global climate I hedged my bets. At a time like this I think it is great that you are offering refunds to your staff with no confusion or complication. Once we come out the over side of this pandemic I will definitely be booking again through nutstay. Thank you very much for your help Tina.

So far so good:)The website was very user friendly and clear with the charges and cancellation policies. The plus is that it was much cheaper than booking straight through the hotel's website or any other booking platform. As for the Customer Care, they are doing their job tirelessly, but it's impossible to get someone on hold. Probably, it's for better right now as people are in panic but I would prefer to speak to a real representative once the chaos is passed.

I can't express my gratitude enough for looking into my situation and extending flexibility by offering me a voucher for a stay I needed to cancel due to COVID- 19. Camilla Lane's message was thoughtful and uplifted my spirits during a very challenging time. Thank you again and I look forward to using your services in the near future and in years to come. All the best.

Mary turned me around from bein g avery disgruntled, unsatisfied customer to a happy customer if all goes well tomorrow when I get to the hotel.

I do think you should be more competitive, though, with not having a NO REFUND policy to make customers feel more at ease dealing with a relatively new business. That negative element may prevent me from dealing with you in the future despite good employees like Mary.

Not only am I happy about the quick response, but I am EXTREMELY pleased with the amount of detail that the response provided. Never having had used Nustay... as well as reading that the offices are in Europe. I didn't know what to expect. Efficiency, professionalism, intelligence, and a "human touch" were not any of them. My 1st experience w/Nustay will DEFINITELY not be my last! You've EXCEEDED my expectations and have gained a customer for all of my future travel plans! Thank you SOOOO much!

Thank you so much for going above and beyond with your service. I really appreciate it, especially during the hectic holiday season. You are awesome!

Anna Keith, Thank you for the quick reply. I looking forward to hear from you soon. As this unknown situation really bother me and my heart can't stop pumping fast and worry about it. Thanks again.

Just send the remaining amount you owe in a cheque...

The hotel clearly stated their cancellation policy on their site but didn't have a word about bookings like mine. Thanks God you refunded!

I used many platforms for my business trips, but your offer was the most loyal this time. CS was effective as well.

They provided me with great customer service. Any questions I have the staff is very dedicated, hardworking friendly devoted to customer needs.

It was amazing! I will book with you in the future 100%!

I really appreciate the fast responses and the clarity of these. Let's just hope that my case will be resolved.

Great customer service. Thank you so much for helping me with my refund. I definitely will book through you again.

Very professional support with accurate check for the details.

Responded to my questions in straight way as nobody needs general stuff

I found very good prices with you and optimistic support team