Nustay

Our travel plans were suddenly changed due to the Coronavirus, and the team helped us beyond our expectations. I was certainly impressed by their responses.

I appreciate your fast response back. Your process for cancellations is quick and easy. Anna, thank you so much for your help.
I will be a return customer in the future.

Was nervous when I tried your website to place my first order with you. However I paid to you and the room was available at hotel. They knew about my special request on pillow

This event is 3 months away, I wanted to give the hotel as much notice as possible that I was not going to be able to stay there, and your team listened to me

Thank you so much for your support! It's a very good news for us. We can't wait to book again via Nustay as soon as the situation will allow us to reschedule our trip.

I can at some point to use my reservation in the near future. Thanks you for being proactive and sending me the voucher before I raised the question at all.

I still have yet to receives follow up from your company in reference to a unpleasant and breach of my rights during my stay at one of your affiliated hotel.

My boyfriend booked a hotel in NY on 29th April but could not make it due to COVID-19. We contacted a month before that to check if we could cancel it and you offered free cancellation for COVID-19. Now just waiting for the refund...

Thank you Camilla Lane for your great Customer Service. I will have no hesitation in recommending Nustay to my family and friends, and will be a regular customer myself from now on too!

Thank you for accepting our request to move the booking to the new dates. We didn't expect to cover any price difference but yet your offer was the most competitive comparing to others

Just booked my third booking using the Nustay for next year because of the things around. Exceptional customer service. I wouldn't book anywhere else. You wouldn't be disappointed.

Hopefully you will be able to comply with my request, as I have already spoken to Hilton London Gatwick Airport who, under the circumstances, would be willing to cancel the booking, but have said that the cancellation and refund would have to be made through yourselves.

Alex is extremely professional, calm, clear. He is a pleasure to work with, especially on the hardest customer service matters, where he is most effective.

I did go right in and tried to change the date of the reservation with the hotel directly and they directed me to you. Thanks for solving this despite the policy

The price showed on Google and Nustay changed at the very end of booking because "it wasn't available any more".
When I retried on Nustay, the original lower price was showed again (!) but again automaticly raised at the very end of the booking.
They blame it on the partner hotel but I think you shouldn't offer prices twice you know you don't have.

I was searching for the hotel and found a good offer online, when thinking about the offer price changed. So I contacted customer service and they gave me the initial price! Wow! Appreciate

Well, the service is above average as I cannot upgrade the room on my own and have to email you on that. However, I have to admit that the team reacted promptly and helped within a few hours.

I am glad that she believe me when i said this was not my fault and I deserved to get my money back. Thank you so much h for listening to your customer and I will use your site again rnext trip.