Nustay

With all do respect, I felt that the price listed should be the price charged. Contacted Mary and she verified the price guarantee. 5 star to her services and 3 stars go to the company

Because the price i am quoted changes when i go to pay. That was so unpleasant but the increase was 10 euros. Not much on 250 booking but better not to have that surprise

Very friendly and helpful. Great job. Thanks again for your help, sorry he had trouble with his printer.

Thanks so much for your help, hope hotel is as helpful and good as Helen Gray.

Thank you so much. It was so hard to loose this cruise at this time. We will definitely be going whenever we will be allowed to do so safely. I really appreciate your support

Thank you so much for the voucher, and your quick response, thank you for your consideration due to the unforeseen circumstances. I look forward to staying with you in the future once it is safe :)

Limited with the emailing support only but that was okay as long as your Customer Experience team helped with the dates amendment.

Very helpful and didn't keep me waiting for ages for email to sort my refund although they gave me a voucher but I'm sure I can use this anytime and anywhere this summer and next summer..

Ivana, I thank you for resolving this unfortunate situation.
Bottom line you did the right thing, thank you so much in light of the circumstances.

She was very informative and answered all my questions fully, was very patient even thin I emailed multiple times and was pleasant every time I spoke with her

I was disappointed about slow action of your booking system. It never happens on Raknten travel which I use mainly.
I hope your system will be correct in the near future.

Oh yes the price looked good, trust me your lose a lot more than you think. Use your common sense if price to good then more than likely to good to be true.

They did not understand English in the hotel. Thank you for solving the problem with my middle name as they simply could not understand that this is not my last name beginning with M, but my middle

I had to book a triple room with a double bed and a single bed for a child but booked a smaller room. Fortunately the receptionist managed to grant us a triple room with 2 beds 3 places

Not acceptable to blaim your system or Melias system in this case, and then replying to my last email for hours after refunding me. Not more that 3 star review

Took my money and never honoured the booking and still holding the money. Stick to the tried and trusted online booking sites. These people ain't professional

Let them knowji need this because i m doubled booked for 24 and 25.at their hotel. They have nothing to loose in puting my stay from nustay at the back of my stay do to my assistant error.

Helen, thanks for guiding me on that last minute booking issue. The fact of price change is not the most pleasant of course, but the level of service offered by Helen rectrified that inconvenience.

They cheated with me by charging me in EUR. I selected CAD but still they charged me high amount. I called them but no help. Stay away from this website

Thank you so much for the speedy reply and the suggestion to check other folders for my payment confirmation and the check in voucher. Will definitely be using Nustay again