NOVICAReviews 56

Ordered a sweater on12/13/24. According to USPS tracking it has not shipped yet. Today is12/21/24. Tried calling Novica today, a Saturday (last one before xmas) and they are closed! Whaaaat?

I had purchased 3- sweaters from Novica. Unfortunately, 2 of the 3 sweaters was never received. I called and explained the situation and their customer service department rep was very nice and immediately initiated my refund. I did receive the 3rd sweater but returned that as well with a full refund. The sweater was very nice but the gifted to person did not care for it. Overall good experience.

I have a beautiful quality made tabletop chest from NOVICA. I experienced a problem and contacted NOVICA. I received excellent customer service from NOVICA's customer relations from the very beginning of my request, and the issue was resolved.
It's rare to receive this kind of stellar service from online e-commerce businesses, but NOVICA went above and beyond. I highly recommend shopping NOVICA.

BAD EXPERIENCE!The item is much smaller and lighter than their pictures and not even close to match the item description. Item is over priced and nothing is ship from India as they claimed!Customer service never response to your emails to help return. Do not waste your money and time on NOVICA! You can spend 1/3 of money to get exactly same thing online. GARBAGE!GOING TO FILE A DISPUTE WITH PAYPAL.

Bought a ring 4 months ago. The ring already broke. The company refused to replace it. Don't waste your money!

I ordered two items that totaled a little over $206. One of the items was on backorder, which was fine since I liked it and didn't mind waiting. The next day I get an email saying they weren't able to authorize a charge for one of the items (and that were both were actually in stock). I used affirm, which I like because you can set the card balance to just cover your purchase price. I noticed I also had an email from Affirm stating that total of $293 in charges were attempted which was more than the balance I set on my card. They also stated that the merchant (Novica) successfully processed the full transaction price of my purchase ($206 for both items). So I send screen shots and ask why they were attempting to charge me an additional $87. No reply, even though in their email they ask that you reply to their email to make arrangements. So I send multiple emails and don't get a response. I submit a bad review on Google and BAM within hours get a reply from someone saying they charged $119 but when they attempted to charge the remaining $87 it was declined. I attach the screen shots showing NO they ran through the full amount of the purchase for BOTH items ($206), and THEN tried to charge me twice for one of the items (the additional $87 that was declined) and asked if both items will be shipped since they were paid in full. Again, no reply. This absolutely blows my mind that their customer service is so bad they feel entitled to rip people off and offer NO explanation or acknowledgement of THEIR mistake. I have documentation showing they were paid in full for BOTH items. Their attempt to charge the additional $87 was denied because it was a duplicate charge for one of the items. Both items were actually in stock but as of today only one has shipped. If I don't receive both items I paid for and have to dispute the charges I will be pissed. You aren't keeping my money because your employees can't be bothered to do the minimum level of customer service by researching and responding to an obvious mistake THEY MADE. Stay away from this company unless you're ok with being ripped off and ignored.

I love being abe to shop for authentic artisan crafts. I also belong to KIVA, the non-profit organization that gives loans to help these craftspeople buy supplies. This is a win win! We received shawls from Peru that are exquisite and well made. We've been to Peru and I know that these talented people can use every penny that their crafts bring in. I'm tired of shopping at stores that all carry the same weary goods, and at Novica I've found the perfect place to to spend my money!

I recently made a purchase from NOVICA, a bracelet, for my daughter. It was list by UPS apparently and NOVICA customer service sentva replacement, and even reimbursed shipping costs. The bracelet is beautiful, the craftmanship excellent, and I could nit be more pleased with the company and the product. U highly recommend them to everyone.

This site confuses me. I used to order from them over a decade ago and their prices were reasonable. Now the retail pricing is almost double than other shops, same product! For example the Putumayo CD products are NOT $72 suggested retail price. That's quite the exaggeration. Even if the prices for handmade artisan products are super high, I truly hope that the artist gets most of the money and not getting ripped off by Novica.

Wow. The prces have doubled now:-(. They told me most are sipped from USA warehouse and not the cute countries they claim. Staff seldom respond, then Managers also do not resond. An issue then festers and we get angry. Don't want repeat Customers, I guess. A few items were perfect, unique and special. A few had quality problems, like not even close to the photo and not good quality, hassle and ignored for refunds/returns. Just be very careful and know it is high-rick here.
Also so tired of thwir email. I LOVE most of their items, but far too expensive now. Can't afford gifts there either. I still want the email, but they send THREE TIMES each week, at minimum. Makes me mad, not want to shop there. Try for MAYBE once a week?! I just deleted about 50 email from them from the last few months.

Ordered a beautiful wall cross, but it arrived looking much lighter color than the site pictures, unfinished, and with a notable uncolored part on the right arm. Very disappointing, especially for the money spent.

Thin, bendable silver, loose stones, and- as others have noted about this company- very small product compared with the photographs. Deceptive advertising which never shows the jewelry worn by a model to scale the size of the item. Don't waste your time- or your money here. Highly over priced! I will not be returning.

Great customer service, fast shipping, beautifully wrapped, items as described. Happy with purchase.

Honestly this company deserves way more attention than it gets. Their jewelry is handmade and I've never once had a problem with staining they still shine like the day I got them. The post cards are the best part!

I have been shopping at Novica for years now; first learned of them through National Geographic. Knowing that every one of my purchases assists artists all over the world makes me feel so much better about spending money. Most of my purchases are gifts and every single one (there are dozens and dozens) has been so appreciated and enjoyed. I have never had one single problem in my orders, customer service or returns (only one, which was a blouse for me which did not fit because I did not read the full description). Great products, great service, great company!

Ordered 3 sweaters in september; one shipped by october; a second shipped in december; still waiting for the third item- and january is this week. Customer service calls lie to you and tell you your order is a week from shipping…just to move you off the call. Seems to me, if it is on your web site or in your catalog, you should have reasonable quantities to ship in reasonable timeframes - In the age of instant access - anything else is misleading and unfair to the customer

I'll be shopping elsewhere; i just need to stop their catalogs coming in the mail

Once you order from them they will flood you with non stop emails. I have unsubscribed at least 10 times

Angelina Roquel, you are a wonderful and creative artist! The necklace I purchase is absolutely BEAUTIFUL! This is a gift for a very Dear Friend's Birthday that I have enjoyed her for over 50 years, Thank you! NOVICA, ordering easy, paying easy, shipping and packaging OUTSTANDING! Great experience.
Blessings, Sharlie Morel

An item I ordered was broken when I received it. I reported it immediately requesting an exchange and Laura responded promptly and placed the exchange order for me quickly, making the process painless and easy. I can't recommend Novica enough, both for their quality and quantity of items but also for their excellent customer service.