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NOVICA Reviews Summary
NOVICA has a rating of 2.7 stars from 56 reviews, indicating that most customers are generally dissatisfied with their purchases. NOVICA ranks 84th among Home Decor sites.
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Is Novice perfect in every way? Probably not. Reading critical reviews made me think: No business is absolutely flawless in all eyes. My focus in using the service was on the artisanship that made an exquisite pitcher from recycled glass. I watched video of artisans at work, and reflected that any opportunity that offers artisans a way of life they choose, and which is honorable in their own estimation is gold to the soul.
Bought an item that doesn't seem to match the descriptiom posted, when I tried to email about it, no answer, zero
Buyer beware what you get is what you get, any subsequent complaints are being ignored
I can't say how happy I am with the items I have purchased. They are my new favorite go to company. The quality and service is wonderful and they keep you updated on the shipping date and status of order. I don't write many reviews, but more than happy to recommend them.
I have ordered two things ( a ring and a necklace) and both were fabulous. They arrived quickly, the financial transaction was perfect and the pieces I got are lovely. Plus, from reading all these reviews I can see that their customer service reps have the patience of a saint!
I have purchased several items from Novica. Imagine my surprise when, while perusing their site today, I found not one, but TWO rings that I purchased at TJ Maxx for a fraction of their price! Is this a scam site?
I started shopping here about a year or two ago. I'm hooked! I love being able to read the artisans stories and know where my money from each purchase is going to. I don't have a huge budget but I shop the sales and find some incredible items! Highly recommend as a gift as well! Last month I gave my aunt who is battling cancer a bracelet from a artisan who had battled cancer in the past. It was so much more meaningful that anything else! Keep up the great work NOVICA!
Novica is not customer friendly, they want your money and that is it. I would keep a safe distance with these people. Not to be trusted and they surely don't care about anyone in Africa or Central and South America. Cheap labor and CEO prices the American way. The rich get richer.
I'm a Novica customer for life. The workmanship, selection and prices are great. Their silver jewelry selection is second to none. I especially love the jewelry from Bali.
We have home decor, serving pieces, mugs, wine glasses and accessories which everyone compliments.
As a customer for 11 years, I recommend Novica to everyone.
I ordered a ring that was supposed to be sterling silver, it was even stamped. 925, but it turned my finger green within 3 days of wear. Then I returned it- after the customer service rep said they would pay shipping, they deducted $4.95 from my refund. The place I shipped to was in the same zip code that I work in and so I felt like a chump that was all excited that my "items were being shipped from Bali" so it took a few weeks to get in the first place... I am now seriously doubtful of their entire business model.
Dear Julia,
Thank you for taking the time to write a review and I am terribly sorry to hear about your experience. Please reach out to me via email at service@novica.com so that I can correct your issue (please use ATTN: ROBBIE in the subject line).
Again, I apologize for any inconvenience that this may have caused, and I look forward to hearing from you soon so that we may resolve your issue.
Best Regards,
Robbie
NOVICA Customer Care
service@novica.com
877-266-8422
I only shop the finest & this tops the list. They make it accurate, special, quick & easy & the jewelry always out-shines its online photo. Go for the bracelets ~ it'll make your day! Their clothing's top quality ~~ A+++ & they'll have my business forever... they've earned it!
I bought many things from Novica, they are unique and I helped somebody. But I have few suggestions. Some items are overpriced, way beyond what ordinary people can afford. That will send away many customers. Second, I've got coupons, that didn't show up at a checkout, although they said " to any item". If they do not apply on sale items, it should be said so. Little bit of realism regarding prices, and better done web offered would help.
Do you just wake up and think, I must have a beautiful shawl from India today! And I would like to support silversmiths in countries with struggling economies like Peru! Here is your opportunity to enjoy the handiwork of designers, jewelers, and painters from around the world -- from Navajo America to West Africa to Asia to South America. I have enjoyed every purchase, which are beautifully presented in gift wrap or silk bags -- just perfect gifts.
I just ordered jewelry from Novica. The quality is great and they included a hand-written thank you note from India! I would use this site for gifts again without hesitation!
Hi Cristi,
Thank you very much for your review! We really appreciate you taking the time to let us know how we are doing. I am happy to see how happy you are with our products. I will share your feedback with our team in India.
Thank you again for your feedback and kind words. We look forward to serving you again in the future!
Best Regards,
Robbie
NOVICA Customer Care
877-266-8422
I ordered three pairs of earrings. The quality was good, but the earrings were much smaller than I expected. Paying more for the earrings would not have been a problem but they are actually tiny. I am a little disappointed.
Dear Ellen,
I am terribly sorry to hear that you were disappointed by the size of the earrings you received. Please reach out to me at service@novica.com so that we can correct your issue (please use ATTN: ROBBIE in the subject line).
Thank you for your comments and we hope to hear from you soon!
Best Regards,
Robbie
NOVICA Customer Care
service@novica.com
877-266-8422
The Site has an endless amount of options. I was glued looking at jewelry trying to narrow down my choices for two days. It took two hole days for me decide what I wanted without breaking the bank. Not only are the options amazing but the site is very user friendly. Cant wait to get my order in so I can show off!
Hi Danielle,
Thank you very much for your review! We really appreciate you taking the time to let us know how we are doing.
Thank you again for your feedback and kind words. We look forward to serving you again in the future!
Best Regards,
Robbie
NOVICA Customer Care
877-266-8422
Was so excited to order for a cause and to get awesome jewelty! YICKS! BUYER BE WARE! What they show you is soo over applified,, you will never see the detail in the actual item! They have blown up the pics so much! What you will recieve is tiny to the naked eye! If you want better. Head out to Walmart! This $#*!,, well,,, is $#*!!
Dear Julie,
I am terribly sorry to hear that you were unpleasantly surprised by the size of the jewelry piece you received. Please reach out to me at service@novica.com to that we can correct your issue.
Thank you for your comments and we hope to hear from you soon!
Best Regards,
Robbie
NOVICA Customer Care
877-266-8422
Though I had a problem initially with exchange of a bracelet that I received as a gift, following an e-mail to customer service they were able to issue me a credit ehen I returned the bracelet. I subsequently ordered another item and am finally pleased with customer service as well as the new piece of jewelry.
I received a jewelry gift which was too large and not to my liking. The customer service rep was quite rude and distracted asking me the same questions several times and not listening to my response. Since I did not have the order number, as this was a gift, she refused to provide me with a credit which is all that I wanted.
The item is on the Novica Website and I was hoping to exchange it for something more in line with my taste. Now I am left with something that I will never wear.
I will never deal with this company. Worst customer service ever!
Dear Arlene,
Thank you for taking the time to write a review and I am terribly sorry to hear about your experience. I apologize on behalf of the agent you spoke with and I will be more than happy to take care of you and get you the store credit for the item you received. You can call 877-266-8422 and ask to speak to me directly or you can write to me at service@novica.com and I will get to the bottom of your inquiry and make sure you receive your credit. I will also send you a private message just in case.
Again, I apologize for any inconvenience that this may have caused, and I look forward to hearing from you soon so that we may resolve your issue.
Best Regards,
Aaron
NOVICA Customer Care
877-266-8422
I was sort of shocked to see negative reviews. I have been purchasing from this company for a few years and have been delighted with the quality of the products I have recieved. On two occassions, I have returned items and it was smooth. I have called a couple of times with specific questions and have had my questions answered immediately. Ths company has proven itself to me to be reliable, consistent, accurate and easy to deal with. I am amazed at the complaints.
I purchased a Prasiolite pendant bracelet created by Komang Wijayana and it is just exquisite. I love how there is room to extend the size, if necessary, since it will be a gift for a friend's birthday in December. This is my second purchase from the Novica site and I will definitely be back for future gifts.
From the business
Novica unites you with more than 2,000 extraordinary master artists around the world. Read about their lives, explore their fascinating cultures, and select from more than 30,000 handcrafted works of art.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your experience, Patti. While we do our best to help our artisans around the world build their businesses with different methods, including partnerships with other organizations that can bring visibility to their art and products, TJ MAXX is not one of those partners. It may be possible that our artist's original work is being replicated, which we have seen before. Additionally, all TJ MAXX operations were halted by March 19th. If this was purchased from a website purporting to be TJ MAXX, they might be misrepresenting both our artisan's work and TJ MAXX. Thank you for sharing what you have found. If possible, could you share the website with us so we can investigate this potential fraud further? I would also be happy to help you with any support needs for orders related to Novica. Please e-mail me at service@novica.com attn: Robbie.
Regards,
Robbie
NOVICA Customer Care
service@novica.com
877-266-8422