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NOVICA Reviews Summary
NOVICA has a rating of 2.7 stars from 56 reviews, indicating that most customers are generally dissatisfied with their purchases. NOVICA ranks 84th among Home Decor sites.
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Novica is one of my favorite on line stops for gifts for either myself or others. I'm always thrilled with the items that I purchase. The quality and workmanship is amazing. Truly a wonderful site.
I have several sterling silver jewelry pieces that I have purchased from NOVICA and I love them all.
The rings are jut beautiful and I always get compliments and people asking me where did I get them, they are unique and different of what you would get from a store.
They ship directly from the country of origin which I love and shipping is really fast.
My experience with the website and the products have always been great.
I had one piece that got lost and never made it to me, I contacted customer service and they took care of it rightward.
I highly recommend it.
Hi Jenn,
Thank you very much for your review! We really appreciate you taking the time to let us know how we are doing. Our artisans also benefit from your feedback, as it ultimately helps them succeed in their enterprise. I am happy to see how happy you are with our products and customer service. We believe that the creation of a bridge between consumers and world artists depends on high quality products and extraordinary customer service.
Thank you again for your feedback and kind words. We look forward to serving you again in the future!
Best Regards,
Aaron
NOVICA Customer Care
877-266-8422
As an artist myself, I am all about empowering those who create. From the moment I found out about the company, my interest was piqued. I have made a few purchases of gifts for my family from this site, but I think my favorite purchase would have to be one that I made for myself.
The alpaca blanket that I ordered from NOVICA came in a timely manner (actually quickly for coming from over seas!), was wrapped beautifully, and is extremely well made. Although it is a thin blanket, it is EXTREMELY warm. I am warm all night with ONLY my alpaca blanket, which is rare. I tend to be cold and need multiple blankets.
Overall, I'd highly suggest this company. Great products. I would bet a paycheck on the company, their service, and their products. A+++
Hi Ashleigh,
Thanks for leaving a review! It is great hearing from other artists and our artisans really appreciate your support. I am happy to hear you really love your blanket. The best part about alpaca is that it's as soft as it is warm and I'm glad it is keeping you warm and toasty.
Also, thank you for leaving such a great tip! We send promo codes out all the time, so thank you for spreading the word.
Thank you again for your feedback and kind words. We look forward to serving you again in the future!
Best Regards,
Aaron
NOVICA Customer Care
877-266-8422
I purchased a jade and sterling silver necklace. Well this is not sterling silver! It turned gold, which wears off onto my chest, turning my skin gold! I wont be buying again from this company. And yes the emails and invasive advertisements are the worst.
Greetings Melissa,
I am so sorry to hear about what happened to your necklace. We take quality control very seriously and we are quite alarmed to hear about what has happened. Please reach out to me at service@novica.com so that we can correct your issue. We would very much like to narrow down which piece it was so that we can contact the artisan correct the issue.
Thank you very much for your review and I hope to hear from you soon so that we can get a new necklace out to you forthwith.
Best Regards,
Aaron
NOVICA Customer Care
877-266-8422
I saw a blouse last night and put it in my cart. I went to bed and looked at the website today and was going to buy it but the blouse was gone. I found it again and the price went from $27.48 (approx) to $48.00 in less than 24 hours. What is with that? It makes me wonder... Needless to say I did not buy it. I think this website is a bunch of swindlers playing on yuppie sensibilities. I want to help artists too, but I am not stupid.
Greetings Nancy,
I am sorry to hear you were unpleasantly surprised by the price change. We run sales fairly often, so it is possible that the sale price might have changed. That being said, we are more than happy to honor our sale price. All you have to do is give us a call at 877-266-8422 or shoot us an email at service@novica.com and we will be happy to get the sale price on the blouse you were looking at.
Thank you for your comments and we hope to hear from you soon!
Best Regards,
Aaron
NOVICA Customer Care
877-266-8422
Ordered a bracelet and was in shock when I opened the box. So small that it would barely fit a child. The bracelet was for a friend's birthday... had to return. I will never do business with them again... you must pay for the insurance and postage to send back for a refund. Why should a customer pay to have an unacceptable item returned? Give your business to another company...
Greetings,
I am terribly sorry to hear that you were unpleasantly surprised by the size of the bracelet. If the bracelet was smaller than what we listed on our site, then we would certainly not ask you to pay to send it back. I apologize that you had to pay to send it back to us, however, if you will send me an email at service@novica.com, I will be happy to look into the issue and have your return costs refunded. Just mention me by name in your email and I will be happy to take care of you.
Thank you for your review and I hope to hear from you soon so that we may get this sorted out for you.
Best Regards,
Aaron
NOVICA Customer Care
877-266-8422
Whenever I have a specific question about an item, it takes them too long to generate an answer. I have to call up customer service and check with them several times to make sure they have submitted my inquiry and get back to me within 48 hours, which is their turnaround time. Like this shawl that I am planning to order, I need to be informed whether it is hand woven or machine woven, I have spoken to two sales reps two days in a row on a daily basis to check on the status of my inquiry and to my surprise, on the third day, when I called again I was told by a third rep that the reps that I spoke to and promised to expedite my inquiry didn't even attach and submit that inquiry on my behalf. So, the third rep that I spoke to wasn't even aware of my inquiry and began to attach the inquiry to be expedited within 48 hours. All in all, this inquiry has been delayed for 48 hours because of the lack of responsibility of the prior two sales reps. If you have questions with regards to an item before purchasing, it is so hard for them to acquire the info and get back to you. There are some sales reps in their company who merely care about sales and won't even offer you service.
Hi Isabel,
We appreciate you taking the time to leave a review and do apologize for any inconvenience that the delay in receiving the requested information may have caused you. Because many of our artisans work in remote areas or have other full-time employment (such as police officers), getting specific answers to some questions may take some time, and we apologize for that. I had a chance to speak with all of the agents that you spoke with and they all confirmed that the items that you were looking at were, indeed machine loom woven.
Again, I apologize for any inconvenience that this may have caused, and if you have any more questions or concerns, please feel free to ask me specifically and I will personally take care of you.
Best Regards,
Aaron
NOVICA Customer Care
877-266-8422
When I lived in Rio de Janeiro, I bought a hammock at the Hippie Fair. After many wonderful years and memories, it needed to be replaced at last. I found one as similar as possible-- "Manaus Majesty", natural ecru color with crocheted draping. It arrived quickly and is beautiful! It has no chemical or sizing smells at all, just clean cotton fabric. The crocheting is elegant. Hats off to you, artisans of Ceara!
Hi Diana,
Thank you very much for your kind words to our artisans in Brazil! We are all very happy to hear that you were able to find a hammock close to the one you had gotten from the Hippie Fair. I will be happy to pass your kind words to our office in Brazil so that they can share them with the artisans.
Thank you again for your feedback and kind words. We look forward to serving you again in the future!
Best Regards,
Aaron
NOVICA Customer Care
877-266-8422
Well as title, i like the website, because i found quite a lot of nice bracelet that i like, however once i sign up i keep receive email form them... i know i can unsubscribe, anyway it is not too bad,
Hi Chris,
Thank you for your review! It means a lot to us and to our artisans that you found so many bracelets that you like. If at anytime you feel that you are receiving too many emails, you can just drop us a line at service@novica.com or give us a call at 877-266-8422 and we can adjust your email preferences (or stop them altogether). Just let us know, and we will be happy to do so.
Thank you again for your review and kind words. We look forward to serving you again in the future!
Best Regards,
Aaron
NOVICA Customer Care
877-266-8422
Why, after paying for my goods and shipping have I been charged £24.85 extra for VAT and brokerage charges. I am absolutely furious. I have paid almost double what I was expecting to pay. Will never use this company again.
Greetings,
I am sorry to hear you were unpleasantly surprised by the amount due for VAT charges. Perhaps I can shed a bit of light as why those charges were incurred. If you placed your order with our Priority Premium shipping service, we state on our website that non-US customers are responsible for all duty, tax, & brokerage fees that may be due upon delivery; and that shipping costs cover freight charges only. You are not charged any VAT at time of purchase. Also, in order to ensure that our international customers are fully aware of this information, it is necessary to check a box indicating that you have read that information before you can complete the checkout process. Unfortunately, we have no control over what other countries assess for duties and taxes.
Now, this is only the case with our Priority Premium shipping service. If you placed your order with standard shipping and you were asked to pay VAT, please contact me at service@novica.com or at 001-210-247-2790, as duty and tax is prepaid for our standard international service and I will cheerfully refund your VAT payment.
Thank you again for your review and please accept my sincerest apologies for any inconvenience that this may have caused, and please reach out to me if you would like for us to look into your VAT payment.
Best Regards,
Aaron
NOVICA Customer Care
877-266-8422
Called weeks before order past due date told i would get email nothing came through. Now cant reach them for $65.00 refund watch out i got ripped off. Bad company.
Hi Robert,
Please accept our sincere apologies for our phones being unavailable at the time. Telephone downtime is a rare occurrence and I sincerely apologize that you were unable to get in touch with us when you needed to. If in the rare case that our phones are unavailable, please send us a call request at service@novica.com and we will be happy to return your call. If you still have not received your refund, please send me an email at the email address above, or give us a call at 877-266-8422 and mention my name; I will be very happy to get this sorted out for you.
Again, I apologize if you have not received your refund, but if you will reach out to me, I promise we will make things right.
Best Regards,
Aaron
NOVICA Customer Care
877-266-8422
I ordered quite a few items from this website. They got here quicker than I expected and the order was spot on! The website has such a variety of items, No issues so far.
Greetings,
Thank you very much for taking the time to leave us a review! We work very hard to ship as quickly as possible and we are very glad to hear about your experiences with us. We believe that the creation of a bridge between consumers and world artists depends on high quality products and extraordinary customer service.
Thank you again for your feedback and kind words. We look forward to serving you again in the future!
Best Regards,
Aaron
NOVICA Customer Care
877-266-8422
If you want to call them, the phone never worked! If I can find zero star, that would be great!
Hi Ella,
We appreciate you taking the time to leave a review and do apologize for our phones being unavailable at the time. Telephone downtime is a rare occurrence and I sincerely apologize that you were unable to get in touch with us when you needed to. If in the rare case that our phones are unavailable, please send us a call request at service@novica.com and we will be happy to return your call.
Thank you again for your review and please accept our apologies for the inconvenience. If you ever need anything else in the future, I am here to help.
Best Regards,
Aaron
NOVICA Customer Care
877-266-8422
Novica has handcrafted clothing that is considered Ethical clothing. All of the pieces are made from authentic materials (never synthetic) and they have character behind them. I especially love the ponchos they carry. They have many other items too such as handbags and gifts.
HI Mary,
Thank you so much for your review! Our ponchos are very popular and I am glad to hear that you enjoy them! We believe that the creation of a bridge between consumers and world artists depends on high quality products and extraordinary customer service.
Thank you again for your feedback and kind words. We look forward to serving you again in the future!
Best Regards,
Aaron
NOVICA Customer Care
877-266-8422
I love Novica. They have quality handmade products from around the world. I have bought about a dozen items from this website, and everything always arrived well packaged in a timely manner. I have never been disappointed with anything I've bought, which ranges from jewelry, paintings, vases, mirrors to knick knacks.
Greetings,
Thank you very much for your review! We really appreciate you taking the time to let us know how we are doing and we appreciate your business! Our artisans also benefit from your feedback, as it ultimately helps them succeed in their enterprise. I am happy to see how happy you are happy with our products.
Thank you again for your feedback and kind words. We look forward to serving you again in the future!
Best Regards,
Aaron
NOVICA Customer Care
877-266-8422
I found beautiful jewelry on this site. Wood jewelry section is awesome. Keep it up!
Hi Ranjana,
Thank you very much for your review! We are happy to hear that you like our wood jewelry! Our selection of wood items only continues to grow, so make sure to check back often.
Thank you again for your feedback and kind words. We look forward to serving you again in the future!
Best Regards,
Aaron
NOVICA Customer Care
877-266-8422
From the business
Novica unites you with more than 2,000 extraordinary master artists around the world. Read about their lives, explore their fascinating cultures, and select from more than 30,000 handcrafted works of art.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Connie,
Thank you so much for your review! It means a lot to us to hear from our customers. We believe that the creation of a bridge between consumers and world artists depends on high quality products and extraordinary customer service.
Thank you again for your feedback and kind words. We look forward to serving you again in the future!
Best Regards,
Aaron
NOVICA Customer Care
877-266-8422