I ordered my 500 piece personalized puzzle on Dec 10,2013. It stayed "in process" until Dec 17. It then shipped the following day, Dec 18, and I didn't receive the puzzle until Dec 23. When I emailed them twice asking what was taking so long since in multiple places on the site it tells you from order to your door, it only takes 4 days, my first email was ignored, and my second email I got a response the next day saying it had already shipped the day before, but when I checked, it actually didn't ship until the day they responded to my email. It was a bit stressful, because I was starting to think it wouldn't arrive in time for Xmas, but it barely made it.
As for the actual puzzle, it looked nice, but when we were putting it together, we noticed 10 pieces that already had the pic coming off the puzzle piece, so that was a big disappointment. Also, in giant font on the actual puzzle, it says "Piczzle.com." That really upset me, because nowhere on their website does it say they put their website on your puzzle. If they would have warned me, I wouldn't have mind so much because I would be expecting it. Their website is already on the puzzle box, so putting it on the puzzle too without warning was upsetting...
As for the puzzle box, they put your pic on the box which is great, but unfortunately, it wasn't put on nicely so it was extremely bubbly.
Overall, processing and shipping was much slower than stated on their website. The puzzle pieces were already coming apart after just opening it and putting it together for the first time, and the puzzle box label was bubbly. I spent $50 on the puzzle, so I expect better than this and therefore cannot recommend this product. If you want a personalized puzzle, look elsewhere!