Thanks for your question, Jean! Here's our full Return Policy:

Refunds will be available for up to 60 days from the day you receive your order. You must request a Returned Merchandise Authorization (RMA) number during this 60-day period to qualify for a refund.

To request an RMA number online, please log in to your myNOVICA account, visit the Orders & Returns section, and locate the order that contains the item(s) you would like to return. If your return is in any way a result of an error by NOVICA, we will provide you with a prepaid return label and will happily refund all applicable shipping costs paid on the product(s) you are returning. For US Customers, a prepaid return shipping label will be provided at no charge to return any jewelry or apparel items. You may also obtain an RMA number by calling our customer service number, 877-266-8422, or by submitting a return request here.

If the return is not the result of an error by NOVICA, or a jewelry or apparel return within the US, you will be responsible for all shipping and gift box costs incurred for the order and any costs associated with returning the item(s). Please send your return using a reliable carrier that offers tracking (such as UPS, FedEx, or Priority Mail). It is strongly recommended that you insure the package, as you will be responsible for ensuring that all items arrive at the returns center in their original condition.

IMPORTANT NOTE: Refunds will not be issued if the returned products have been damaged or altered in any way before arriving at the Returns Center.

No refunds will be available after the 60-day returns period has expired.