Thumbnail of user hollyrosee

H E.

1
Level 1 Contributor

Contributor Level

Total Points
369

4 Reviews by H

  • VampireFreaks

12/28/22
Verified purchase

It had been a VERY long time since I had ordered from this website but they had the wallet in sock that I had been looking for and it was a little bit cheaper than other sites who used to have it. Shipping was great but the wallet I received had a broken zipper, When zipped it won't stay together. They refused to give me a full refund even though the wallet was broken. They offered me a 30% refund at most. Then they gave me the option to send it back and they would send me a new one but the prepaid shipping label they sent me did not work. I emailed them back about it and they insinuated that I didn't use the one they sent me. So now I am out over $30 and I have a wallet going to the trash because it is unusable. I would not recommend supporting this business or using this website.

Tip for consumers:
Buy with caution ⚠️

Products used:
So far none.

Service
Value
Shipping
Returns
Quality
  • The Black Broom

3/30/20

I made an order on 3/9 and reached out on 3/14 to see if the order had been confirmed. I received nothing. Unsure if I was even going to get an order I sent another email to see if they were still operating. Again nothing. On 3/18 I finally got an automated email saying that it was shipped. The lack of communication is unprofessional. I would not reccomend this store because of it. Product was meh

Tip for consumers:
Don't expect communication.

  • CarCover

11/21/18

I bought a cover for my hearse which I measured exactly. The cover was supposed to actually have some extra space left which was fine by me. I pay almost $200 for it and when I receive it, It is to small. I called once and they told me that their covers are "perfect" and didnt believe me then told me to email them. I got off the phone and I emailed them, they asked for pictures so they could replace it. I told them I didnt want it replaced I wanted my full refund POSTED PER WEBSITE. What they don't tell you is that you have to pay for return shipping and they require a tracking/insurance on it or you wont receive the refund. The shipping cost plus what they are requiring are like half of the cost of the cover. That is not the definition of a full refund.
I call a second time and speak to a man about an exchange which I cant get because I bought the biggest cover they make. So I cant afford to return it and they cant exchange it for me. I ask to speak to a manager and he says that he will call me back which he never did. I called again and the manager would not speak to me. I am now stuck $200 STOLEN from me and with a giant cover I can do nothing with. This "company" is a complete rip off. I went to walmart and bought a $20 tarp and some rope to cover the car. What else am I going to do. I now have no money to get an actual cover. My only other option was to get a %50 refund and deal with it

They said I refused a full refund and a replacement which is not true. They said that they did not have a larger replacement and that their refund policy could not be altered in any way.

Thumbnail of user isaacw25
isaac w. – CarCover Rep

Hello, we offered to replace the cover free of charge with a better fitting cover you refused we we are still willing to replace the cover. We simply asked for the cover too be returned to us and we would have issued a full refund. The value of on the package was to avoid any further costs. Again we are still willing to replace the ocver free of charge.

  • NOVICA

4/1/15

I ordered quite a few items from this website. They got here quicker than I expected and the order was spot on! The website has such a variety of items, No issues so far.

Service
Value
Shipping
Quality
Thumbnail of user andym124
NOVICA C. – NOVICA Rep

Greetings,

Thank you very much for taking the time to leave us a review! We work very hard to ship as quickly as possible and we are very glad to hear about your experiences with us. We believe that the creation of a bridge between consumers and world artists depends on high quality products and extraordinary customer service.

Thank you again for your feedback and kind words. We look forward to serving you again in the future!

Best Regards,

Aaron
NOVICA Customer Care
877-266-8422

H Has Earned 14 Votes

H E.'s review of NOVICA earned 3 Very Helpful votes

H E.'s review of The Black Broom earned 5 Very Helpful votes

H E.'s review of CarCover earned 6 Very Helpful votes

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