I bought a cover for my hearse which I measured exactly. The cover was supposed to actually have some extra space left which was fine by me. I pay almost $200 for it and when I receive it, It is to small. I called once and they told me that their covers are "perfect" and didnt believe me then told me to email them. I got off the phone and I emailed them, they asked for pictures so they could replace it. I told them I didnt want it replaced I wanted my full refund POSTED PER WEBSITE. What they don't tell you is that you have to pay for return shipping and they require a tracking/insurance on it or you wont receive the refund. The shipping cost plus what they are requiring are like half of the cost of the cover. That is not the definition of a full refund.
I call a second time and speak to a man about an exchange which I cant get because I bought the biggest cover they make. So I cant afford to return it and they cant exchange it for me. I ask to speak to a manager and he says that he will call me back which he never did. I called again and the manager would not speak to me. I am now stuck $200 STOLEN from me and with a giant cover I can do nothing with. This "company" is a complete rip off. I went to walmart and bought a $20 tarp and some rope to cover the car. What else am I going to do. I now have no money to get an actual cover. My only other option was to get a %50 refund and deal with it
They said I refused a full refund and a replacement which is not true. They said that they did not have a larger replacement and that their refund policy could not be altered in any way.
Hello, we offered to replace the cover free of charge with a better fitting cover you refused we we are still willing to replace the cover. We simply asked for the cover too be returned to us and we would have issued a full refund. The value of on the package was to avoid any further costs. Again we are still willing to replace the ocver free of charge.