Northern Tool + Equipment

Reps don't have any ability to help you after you sit on hold for over 30 minutes (did that 4 separate times!) only for the rep to say a different department had to handle my concern and put me back on hold for another 30 minutes... then a supervisor was needed but couldn't actually talk to me, only told the rep what to say. They messed the export documents when sending my order internationally (USA to Canada) and we received phone calls from the border because they could not reach Northern Tool to get the export documents, to show we had already paid tax! As an office manager, this company wasted WAY TOO MUCH OF MY VALUABLE TIME! Unacceptable.

The Northern Tool on Rivers Ave. Charleston, SC used to be one of my favorite stores to shop. I won't be shopping there again because they rolled my BIG and HEAVY Honda 3000 generator that had been worked on... out to me on a "lift table" with the bill in hand. No explanation of what was wrong with it, what was fixed nor any instructions about what to do in the future to avoid this breakdown (non ethanol gas). The man left the register area promptly after handing me off to the cashier, nearly running to back of store. I paid the bill and was waiting on someone to help me load it in my vehicle. The cashier came around the register and said "oh, this table lifts up, see, you don't need any help"... as she pumped the handle with her foot to lift the table! I couldn't believe it! They were obviously NOT going to help me load this 250+ pound machine! Never again! I'll go to my old store where they would absolutely NEVER allow an older woman out the door to load a 300 lb generator by herself!

I strongly recommend against purchasing anything from Northern Tool. We purchased a replacement tractor seat and paid over $20.00 to have it shipped to us. It did not fit and when I contacted customer service at Northern Tool, I was told that I would have to wait for a return authorization. That took almost a week to receive. It cost me $48.71 to ship the seat back to them and the told me that there would be an additional 15% restocking fee. So, the $109.00 seat cost me out of pocket almost $70.00, and 15% of God only knows what - seeing just how crooked the company is, I assume the 15% will be on the entire purchase which included tax and shipping. So add another approximately $15 and my total cost without getting the seat is over $80.00. That's where they make their money - they sell crappy, worthless merchandise at exorbitant cost, and make their money on the shipping back and forth and "restocking". They probably just trash the seat and slap hands that they caught another fool! Stay away from them at all costs - because they're really into padding the costs.

Two weeks after I ordered my trailer, it still had not shipped. I called the corporate office and the lady I spoke to was very helpful. She apologized and stated she would personally call the warehouse and have it shipped asap. I finally received my trailer a week later (3 weeks after purchase). The assembly instructions were useless. They basically include a "one size fits all" manual that covers multiple models of trailers and is very difficult to follow, considering the parts shown aren't necessarily the parts included.
It took me 7 hours nonstop to put it together alone, only to discover the tail lights were faulty and would not work at all. To make matters worse, the title to register the trailer was missing from the box. Once again, I found myself on the phone with the corporate office for Northern tools. The rep told me it takes them 4 hours with multiple people working on it at one time to assemble the trailer and explained that the title would be mailed separately and that I should receive it in an envelope within a few days of receiving the trailer. As for the lights, he said he would look into seeing if he could ship me some working lights separately. It has now been a full month since I ordered my trailer, I've yet to receive the title and I'm having to come out of pocket to fix the tail lights. To clarify, I have $1000 trailer sitting in my front yard that I CANNOT use. Multiple calls to corporate later, I'm now having to threaten to get my attorney involved just to get the title to the trailer I paid for. Save yourself the headache and avoid ordering from Northern Tools unless you can pick it up in person.

I bought some welding wire(after buying a welder and accessories, adding up into the thousands of dollars) from Northern Tool. The extra wire I purchased was tangled up and so my feeder couldn't pull it through the machine. This happens when the spool is loosely wound for whatever reason it is not tightly wound.
I called to have it simply replaced or refunded and was told they "couldn't help me because the 30 day period was up since I purchased it." I explained to them that it was a backup spool and so I hadn't opened it until I needed it. I offered to send them pictures of me opening it(before and after within the same two minutes.) I also took pictures of the spool caught up in my welder due to the problem. They were un-interested in doing anything, again, because of the 30 days.

To summarize, I spent my hard-earned money with these clowns who pretend to have integrity. They do not. Any company who wants to point out a 30 day policy instead of just correcting their issue, is not a company to waste your money with. For some reason, even after the price of everything has doubled or more, companies like this think it's ok to just stick it to the little guy some more... as if we don't have enough to figure out how to pay for. I will never shop with them again. I recommend that you don't either.

I ordered a set of electronic ear muffs. The specifications were confirmed with Northern Tool customer service prior to ordering. I specifically stated I was interested in Bluetooth compatible ones. They assured me that the info on their website was accurate. The price was good, so I went ahead and ordered.

After receiving my order it was pretty clear that the muffs did not have Bluetooth (no instructions in the manual for this feature). I talked to NT and they said I must be mistaken and basically threw me over the fence to the manufacturer. They insisted the manufacturer maintained this specific webpage in question. After going back and forth with the manufacturer it was confirmed that these were not BT ear muffs. The manufacturer also was not sure why NT was advertising them as such.

Back to NT. Customer service said I could exchange them for a set of muffs that had all the same specs +BT (basically what was advertised), but I now would have to pay them $20 more. So $20 more to get what they were advertising in the first place. I declined. They then offered to swap them for ear muffs that were $40 cheaper (with much less features). I declined this "solution" as well and opted for a refund.

Refund took several weeks.

I removed myself from their mailing list & took them off the approved vendor list at work.

I am the manager for a very large business in Tyler Texas 12 properties and tried to set up an account today 10/19/2022 spoke on phone to woman name Ronnie from roughly 12:30pm to call end time 12:42pm central time Ronnie was extremely rude didn't want to answer any question on opening account rude on every response managed to get and when called back to speak to manager at just put on hold forever 40min never come back to line.

I purchased three of the #******* wire caddy, The boxes contained bent and missing pieces, they offered to send a fourth one. With 4 boxes and some bending and drilling I was able to assemble three of them. They tried to blame UPS the shipper, I said no the boxes arrived perfectly it was the junk in the box that was the problem. Now they want me to go and purchase a box so I can again waste my time shipping this junk back to them. NEVER AGAIN WITH NORTHERN FOOL COMPANY>

DO NOT SHOP AT NORTHERN TOOL! If you have any last minute Christmas shopping to do, DO NOT shop at Northern Tool & Equipment! I bought a brand new 3300 psi pressure washer 9 days ago and the pump leaked water into the pump oil reservoir causing it to leak oil onto the ground and most likely ruining the pump! Same thing as having water in your engine oil! Now it has a warranty and I even bit on the extended warranty up-sale they push so hard for, bring it back expecting they would swap it for a new one, hey it's just NINE days old! Nope! They want to look it over and most likely just replace the seal and then I have a pump that most likely will not last because of water in the oil! I have spent THOUSANDS of dollars with this company over the years but that won't happen again! Home Depot, Lowe's, Stein's even Walmart would have exchanged it! Spend your money where you get service, not at Northern Tool! Especially not the one on Ambassador Caffery in Lafayette La.

Horrible to deal with. Ordered an axle which arrived 2 days later than they stated. Spring mounts were missing and neither threaded end of the axle was covered. Left in the dirt by the shipper. Ordered on June 24th arrived July 2nd. Customer service was notified about the missing pieces on July 2nd. Zero response when I called over and over for an update and notification that they received my pictures.
Finally after 15 phone calls and a complaint to the president of the company they called me back on July 11th and told me the axle manufacturer couldn't find any request from Nothern to send out the parts and they would be sent that day.
July 16th I received notice from the axle manufacturer Dexter that the part would arrive on the 18th. Thanks AL the president and the rest of the company for the worst purchasing experience I have ever had. I see how you have earned a 2.2 review on Google.

I purchase a gas hand held blower from NORTHERN TOOl. It stop working after 5 days l try return back to the store for cash refund. The manager told me you can not return it because under warranty

Ordered wood stove! After two weeks no delivery to store and no information about order status! After 2 day's of store manager "work", my order was canceled without even ANY excuse! HORRIBLE CUSTOMER SERVICE!

From reading other reviews, shipping seems to be a big issue here. I've shopped at NT for years. I shopped for a planer/jointer combo unit and found a good deal here, with Free Shipping. Item arrived in a box truck in a timely manner. Driver asked if I wanted him to lower it with the power lift gate, so I said sure. I took the unit from there to my back yard, and signed for it. A month or so later, I received a bill for $190 for freight. A call revealed that because I said yes to the lift gate, they billed me. I could easily have pulled it off the back of the truck myself had I known better or was informed. I signed for delivery after I moved it from the truck! Of course I did not read the paper, because I thought I was just taking possession of it. Buyer beware! NT customer service refuses to help. They completely disassociated themselves from the situation, stating, "This option was not added to the delivery through us when the order was placed or prior to delivery.". In my opinion, this is completely unacceptable. They need to stand by the service they provide, even if it is through a third party that they contracted. I will NEVER order something to be shipped through them again.

I placed a order a week ago was told the shipping time
Was 5 to 7 days shipping
7 days later I phoned them and was informed that they had to process my credit card
This is the card I use several times a day
This card is no where near the limit
I phoned northern tool again this morning i was told my item will be shipped
Tomorrow and that shipping time will be 5 to 7 days
This item is a heater that has been needed in the worst way.
This was my first order from them and will be my last
I'll stay with Amazon