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Maynard J.

Contributor Level

Total Points
81

1 Review by Maynard

  • Northern Tool + Equipment

7/16/19

Horrible to deal with. Ordered an axle which arrived 2 days later than they stated. Spring mounts were missing and neither threaded end of the axle was covered. Left in the dirt by the shipper. Ordered on June 24th arrived July 2nd. Customer service was notified about the missing pieces on July 2nd. Zero response when I called over and over for an update and notification that they received my pictures.
Finally after 15 phone calls and a complaint to the president of the company they called me back on July 11th and told me the axle manufacturer couldn't find any request from Nothern to send out the parts and they would be sent that day.
July 16th I received notice from the axle manufacturer Dexter that the part would arrive on the 18th. Thanks AL the president and the rest of the company for the worst purchasing experience I have ever had. I see how you have earned a 2.2 review on Google.

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