NorthAmericaHVAC

I placed an order through the companies website for a circuit board. The board took a week and a half to arrive with little to no correspondence with the company. Reached out 3-4 times requesting tracking, never did the company reply to my request. The part was received and worked great, however a week later the board was making a clicking sound. Contacted the company to advise and how to proceed (over "live chat" because the number listed doesn't let you speak with a person) and they advised that they have no responsibilty for defective parts that I would have to contact the manufacturer! So you sell people defective parts but don't back up what you sell, not good customer service at all. I suggest NOT doing business with crooks and do your research before buying.

They sent the wrong part. I printed return label but it shipped back ONLY when I paid shipping costs. I wrote them asking them to credit my shipping charges to my NEXT order. Thinking that was fair. They refused. I called Amazon customer service and they were great. Amazon credited my account the shipping. Lesson learned. I will buy ELSEWHERE, next order even pay more if need be. Lesson 2. Buy on line ALWAYS on Amazon NEVER the vendor website. If the vendor is a crook Amazon will take care of it.

I had a contactor burn up in my air conditioner because the ground wire somehow came lose. It has been very hot and I needed one as soon as possible. I found northamericahvac.com and found the right match for my contactor and purchased it on Sunday. I received it on Wednesday and was exactly as what I ordered. Now I am cool again and all is well.

Finding the right parts for your AC can be very hard and most hardware stores don't have a very big selection if any. I found that northamericahvac.com made it easy and fast. I will be using them again next time I need replacement parts.

Paid for 2 day delivery because I'm using auxiliary heat for now. It is day 6 and still no valve. I will update this post later if I ever receive the valve. It cost $37.00 for the 2 day delivery. It showed being shipped immediately but that was BS. Will update this post later.

I purchased two after market 240V > 24V transformers for my AC system from northamericahvac.com. The first one I installed lasted about 5 seconds then quit functioning. I installed the second one and it quit working after about 5 minutes. They were both installed correctly. I then purchased an OEM transformer and have had no further problem so caveat emptor.

Ordered Oregon high quality mower belt and received a Jason Industrial Chinese nockoff instead of the Oregon. Jason belt is advertised on site for significantly less money and experience shows that the Jason belt has very short life. This seems to be a SOP for this underhanded company. They're MIA when trying to return the belt. These guys are listed on Walmart's site as EF Company but it the same shyster outfit. It's a shame that a "0" star rating is not possible.

Read carefully their product description. The website leads you to believe you are receiving a direct replacement motor. You are not. You are receiving a generic type motor. Don't make my mistakes. Read the reviews and decide for yourself whether or not it is worth the risk. I wish I had taken the time to read the reviews before ordering.

This the second time I have attempted to order furnace parts that were supposed to be in stock, only to be told the parts were NOT in stock and they had no idea when to expect them. Horrible company!

Ordered an Oregon branded bar/chain combo from this outfit through Amazon and they sent me a Timber Ridge - chinese junk - bar/chain combo instead. When applying for a return through Amazon - I got an email from N. A. HVAC saying that the product they shipped was the same quality and function. I could return it and they would waive the re-stocking fee (real nice of them) but that I had to pay the return shipping/insurance which was NO WAY. I ended up getting Amazon involved with an A-Z guarantee to have them contact this trash to send me a pre-paid label which at this point is still on going. I'm sure Amazon will make it right no matter what - but watch this 3rd party outfit when buying through Amazon in the future.

North American sent me a $1300 brick and refused any warranty support at all. They only warranty if you can prove it was installed by a "service company" and only then if you uninstall the furnace, package it up, and ship it back to them. If you do all that the warranty is 50 % at most. They are a horrible company! Do not buy from them. Also the quality of the Reznor product was very poor including unfastened parts left loose in the combustion chamber. They also said I had to contact Reznor directly but they only support resellers.

I placed my order through Amazon and didnt realize it was a transaction with a marketplace provider. NAHVAC didnt ask in advance if they could send a substitute (non-equivalent) product. Maybe they just assumed that I would accept the substitute, but I wasnt ok with it since the market value of the substitute item was approximately 40% lower than the cost of the one I ordered. The quality of the substitute item was also not as good as the one advertised. Im not sure if their e-catalog just needs an update or if they intentionally misrepresent items. The returns process was easy via Amazon, but return shipping costs are the responsibility of the buyer. Fortunately, I was not assessed any restocking fees, and I did receive a prompt return credit. Nonetheless, my recommendation is to look elsewhere for parts until NAHVAC improves their business practices.

I ordered a specific part using the correct part number for what I needed, and they send a sub version that had different connectors (same housing) but different outputs. They could not understand my need for the correct one. After no phone support, and emailing for over 1/2 a day I told them to give me an RMA so I could return the part.

I called a different retailer (SupplyHouse.com) and got the correct part next day air'd within 5 minutes.

I wouldn't recommend doing business with NorthAmericaHVAC

Bought oven igniter from them. Picture and description in Amazon listing was of needed part. Part they sent was generic and useless and they won't refund return shipping for their mistakes or deceit. Picture #1 is part advertised and needed, picture #2 is part sent. Totally wrong part. Read online reviews of this company before even consider buying from them.