NorthAmericaHVAC

I ordered Carrier 1hp blower motor, model HD52AR275 for a total of $475. They sent a Rescue EZ13 1hp motor which costs about $240 most places. I even comfirmed the order on the phone and by 2 additional e-mails. Buyer beware! All that stuff about being closed on the Sabbath, one would expect them to be honest. Not the case. Again, buyer beware!

Nordyne furnace inducer motor came with broken fan blade. I should have read all their rotten reviews first.

They are rude and unprofessional. They sent me the wrong part and said I have to pay to send it back, and lay a 20% restocking fee, plus they'll inspect it, knowing they will lie, then give me maybe 50% in credit. It was their mistake. I didn't authorize them to take money for the wrong part. So I'll seek legal action.

Needed a hard to find replacement blower motor for my furnace. North American HVAC had the correct part in stock from a quality manufacturer. It was not cheap but was the lowest price I could find online.
I called and left a voice mail the night before. They texted me to verify details literally 1 minute after opening the next morning. The order was ready within 30 minutes. Installed the motor (DIY, not a pro) and it works perfectly.

This the second time I have attempted to order furnace parts that were supposed to be in stock, only to be told the parts were NOT in stock and they had no idea when to expect them. Horrible company!

I ordered a blower motor for a air handler. When I ordered the unit I was told it was programmed for my unit. When I installed it I recieved a communication error for blower. I called carriercorp and three service technicians and was told the same by all of them" this blower isn't compatible ". Notified northamericanhavac and Amanda gave me a snarky reply stating that if has been installed I can only get 50% of my purchase price. I spent 178 dollars for one day delivery and 453 dollars plus tax for motor. I would not have even bothered to install this if I hadn't been told it was correct. Now they are going to charge me? Besides the snarky replies and no accountability for what happened I can say I will never use this company again. I'm not even trying for a refund at this point because what they offer is insulting.

After trying to find the right part online myself, I decided to contact northamericahvac.com via e-mail to help me obtain a replacement gas valve for my water heater. They responded with a new manufacturer part number even though they did not carry the part and would not be getting any order from me. I immediately located the part for purchase elsewhere. I certainly appreciate that they took the time to help me.

Received bubble envelope with crushed circuit board. Paid for next day because I needed the part. I didn't need a damaged circuit board and then to be told with the visible crushed packaging and relay that it would cost 20% to restock and I pay to return it. Well, check your circuit boards because you might just get this damaged one after restock. Sharon obviously is not interested in responsible customer service. I sent 6 photos followed by 3 more of obvious damage and she refuses to see! I guess, what's just another unhappy customer to this disrespectful and unethical company.

Found these guys on Amazon and ordered a (cheap) "open-box" humidistat to replace my "faulty" unit. Open-box part arrived quickly but was dead-on-arrival. NA HVAC paid return shipping and sent a "sealed-box" replacement at no charge, how great is that! Turns out that new part, although was working perfectly, did not fix problem. Problem turned out to be a VAC tech who (for some reason) cross-wired the furnace power wires before winter season which cause humidistat output relay to not activate. Reversing the 2 leads (wiring the green wire to the terminal marked "R" at the humidistat) fixed the problem and I put my original unit back in service. Upon attempt to return this second unit, Amazon informs me that I need to pay return postage. I actually WANT the seller to charge me a restocking fee because it should not be a burden to NA HVAC for my mistake.
In summary, this seller, contrary to other reviews, did well for me and I would again buy from them

Avoid this company. Like most reviews on here, they advertise one product and send you another and say it's your fault. I ordered a condenser fan motor by the exact part number and they sent one that they say is a manufacturer substitute. It wasn't even a close match. Then if you return it they charge you a restocking fee. The only reason they're still in business is because they scam people out of their money.

We ordered a Furnace Exhaust Inducer Motor through Amazon and paid for expedited shipping because we were in dire need for this part to avoid the 10 degree freezing weather. According to this company expedited shipping means it can take up to 2 weeks lol. So that's exactly what happened they took our money and sent the item that we needed ASAP, 2 weeks later. I'm pretty sure standard shipping would have been faster than that. Disgusting absolutely disgusting way to cheat and treat your customers. We wont be doing business with them ever again.

Bought a part from them, and it was a bad part. Paid a licensed appliance repair person so I would have a valid warranty. Part was defective. Contacted this company and they refused to send a replacement nor assist in any way. If they don't warranty, it would be more of a pain to me but they just refused all help and would no longer respond.

They even sell on Amazon, unload their junk, then stop. Avoid!

I needed a replacement furance control board and opted for the 2 day FedEx shipping. For an order placed on a Monday, the shipment was not shipped until later on Tuesday. So 2 days shipping meant Thursday receipt for me. OK, I knew that placing the order. I ordered from the company website rather than via Amazon.

The circuit board was shipped in a barely padded FedEx pouch. The box inside was crushed upon receipt. I feared damage to the board that I desperately needed, but it fortunately worked. However, for $29.99 shipping, I would expect that these "experts" would have the sense to at least add some bubble wrap around the box to protect sensitive electronics. Circuit boards can crack and solder joints can be compromised if a board is not properly handed.

I registered a complaint on their website and to their credit, they did respond the same day and advised that they would inform the appropriate department.

Not only did I receive the incorrect part, but I had to email twice to get a return RMA at which point they told me I not only have to purchase my own label to return the wrong item, but they're charging a 20% restocking fee...

FOR WHAT? The item is brand new in the original box they sent it in.
Absolutely ridiculous find your part ANYWHERE else, you'll be happier for it.

Good product exactly as listed. Only complaint I have is the shipping is terrible. I spent an extra $61.00 for 1 day shipping. The company is only located an hour and a half from me, and it still took 5 days to receive my fan motor.

The website lured you to order at a low price, Then support team emailed you to ask you to confirm your order, and after you replied to the Email, he lied that he had not received it. Even he confirms your order and then delays delivery, which may actually be no delivery at all. When you ask again, he cancel your order again on the grounds that you did not reply to the email, when in fact there is no such email.

Order a pressure switch with 1 day shipping they said by p. O. box needed a street name for shipping so I responded in 9 minutes to the email I got then ever heard anything for 3 days until I sent an order status request. They claimed they never received the email which I sent 3 to the email I got then they finally sent the part and I installed it and found out the part was already bad.

Purchased a "Mars" Capacitor but received "Jard" Capacitor. They keep saying it is the same item which I understand Mars did purchase Jard and their parts are interchangeable. But the quality of Mars is a lot better and the price of Jard is 30-50% cheaper that Mars. I paid more because of the quality. If they keep saying is the same then why they put Mars online and not Jard, since they ship out Jard? They just charge Mars price and ship out Jard, totally scam.

Ordered a 1/5 hp motor and they sent a 1/8 hp. They claim "valid replacement" even though they advertised a 1/5 and I ordered a 1/5. These are not even close. Wont pay for return shipping. Filed a dispute with visa as this is is scam. Did not see all the bad reviews before buying and paying $80 2 day shipping.

I purchased some expensive parts a couple hundred dollars worth and FedEx delivered them to the wrong address. I had confirmation from FedEx that they were delivered to the wrong address. I contacted NorthAmericaHVAC several times to help me and all they can say the package was delivered it's out of our hands. I contacted fedex and filed a claim and they said NorthAmericaHVAC was to initiate a lost package procedure. NorthAmericaHVAC has taken my hard earned money and has no customer service. All I can say is carma is a batch. If you know what is good for you will take your business elsewhere. This is truly the worst case of customer service I have ever dealt with in my 52 years. This is what they put on Facebook to lie about how they take care of their customers. B.S

Charge a restocking fee when they shipped out the wrong part for my humidifier, even after they said the would not, then had the audacity to claim it was the right part after all. Liars. Do not trust this company. Look at the attached photos, not the same at all, and they know it.

Steered me towards wrong parts then wasted my time directing me to other parts. Went to return after deciding to find seller that knew what they were walking about except it was outside their 14 day policy. Scam scam scam

Shipped correct part but overcharged on shipping. Refused refund saying delivery was fast enough (took 4 days instead of 2 days). Claims to be religious but are scamming customers out of priority mail fees. Ordered from the Ebay site of NorthAmericaHVAC.com (bluestang5)