Vince H.

I placed my order through Amazon and didnt realize it was a transaction with a marketplace provider. NAHVAC didnt ask in advance if they could send a substitute (non-equivalent) product. Maybe they just assumed that I would accept the substitute, but I wasnt ok with it since the market value of the substitute item was approximately 40% lower than the cost of the one I ordered. The quality of the substitute item was also not as good as the one advertised. Im not sure if their e-catalog just needs an update or if they intentionally misrepresent items. The returns process was easy via Amazon, but return shipping costs are the responsibility of the buyer. Fortunately, I was not assessed any restocking fees, and I did receive a prompt return credit. Nonetheless, my recommendation is to look elsewhere for parts until NAHVAC improves their business practices.