NorthAmericaHVAC

Thought I purchased two Trane chiller circuit boards. Well, I thought I did. Silly me, trusting the description as well as pictures of the actual part that I wanted but got nothing remotely close to that. Board is obsolete but still in circulation so I figured I would check Ebay for an OEM exact replacement (stated in the description) but instead received a retrofit replacement for the board (could have got it myself from Trane if I that's what I wanted, thanks guys.) Bottom line is stay far far away from this company and save yourself the headache. This rag tag company is just a middle man that reaches out to manufacturers and posts the most misleading item descriptions I have ever seen. It is literally like a monkey is in charge. Oh and one more thing, good luck trying to reach a human via phone... ha! It's 2018 but nope! Was told that customer service can only be reached by web chat or email. You literally cannot make this stuff up.

1) No customer service number
2) Tracked down one number -- disconnected
3) They sent me email with tracking saying item shipped 6/8. On 6/15 UPS told me a label was generated but they were never given the item
4) Read a bunch of other reviews... wow. I guess I made a mistake buying from these guys!
UPDATE********************
5) After I disputed with PayPal, they shipped a motor to me immediately.
6) The motor was not new (I contacted the manufacturer). It was built in 2005 *Yes* 11 years old! It had corrosion on the casing (see photo attached)
7) It was shipped without documentation.
8) NorthAmericaHVAC is not an authorized distributor for the manufacturer (Genteq)

How do companies like this stay in business?

Charge a restocking fee when they shipped out the wrong part for my humidifier, even after they said the would not, then had the audacity to claim it was the right part after all. Liars. Do not trust this company. Look at the attached photos, not the same at all, and they know it.

This company sent me a part that is defective and said that I was entitled to 50% back if it met their inspection requirements but would also need to supply them with proof of a registered ac contractor for refund. Of course they did not require that to purchase it. The fact is that I am a registered contractor but will never deal with them again. The part was a cheap lesson. $13 including shipping. I am glad I figured them out before I bought something big.

Made two orders with this company in the same day. First order I paid for 2-day shipping. The second order I just choose normal mail. All the paperwork was correct. The problem was they sent the second order 2-day and not the first as they were supposed to. After brief contact with them by email, as you can't phone them, they stopped corresponding and won't reply to any of my emails. I would not buy from them again and I discourage anyone else from doing so. If you run into a problem with your order it is likely they won't help.

This seems to be a common problem with North American HVAC, they ship a completely different part from what you ordered and then when it doesn't work they blame you the customer and say its your fault and that it should work and they don't want to refund your order even though they sent an entirely different part than what was ordered. Terrible customer service and even worse quality control. This seems like a scam to me and should be illegal.

They are suppose to be this large in tune with the world organization...
First their amazon account failed to send me the part they were advertising only to get a special order... that cost $100 shipping on an $300 part. USPS took a month under their express shipping and it was damage as this company doesnt know how to pack a part correctly... now they want it back to refund even though the pics i sent clearly show the damage to an inducer motor that now is open to the fan within it... how are gases suppose to go out the exit... wow... they wont refund me! So i either ship it back and have nothing to show for $200 bucks.

Ordered a 1/5 hp motor and they sent a 1/8 hp. They claim "valid replacement" even though they advertised a 1/5 and I ordered a 1/5. These are not even close. Wont pay for return shipping. Filed a dispute with visa as this is is scam. Did not see all the bad reviews before buying and paying $80 2 day shipping.

Order a pressure switch with 1 day shipping they said by p. O. box needed a street name for shipping so I responded in 9 minutes to the email I got then ever heard anything for 3 days until I sent an order status request. They claimed they never received the email which I sent 3 to the email I got then they finally sent the part and I installed it and found out the part was already bad.

Shortly after my order, I received an automated email that my part was not available for immediate shipping and stated that the they would cancel my order and refund in two days if they did not hear from me. I immediately located another supplier. Four days after my subsequent order North American HVAC/General Appliance Parts shipped the part anyway and then refused to pay for the return shipping. Lesson learned--don't always go with the lowest cost.

We purchased an ice maker from N. A. HVAC, through Amazom, last year. The ice maker worked perfect for approximately one year before it stopped making ice all together. The orginal ice maker worked for over 15 years before the ice tray started to chip, though it was still producing ice. We paid $80.00 for the ice maker so I contacted N. A. HVAC to see if they would work with me on a replacement. After several emails, they simply stated that there is a 90 day warranty and there was nothing they would do to help us.

I do not recommend buying anything from this company. They will not stand behind their products nor work with you if you have any issues beyond a manufactures warranty.

Paid $145 for part and two day shipping. Of course it was the wrong part. And a "Mike" emailed me back saying his records show the correct part was sent, and please let him know if we have any further questions! Well yeah we have more questions, ya stupid mother fk'r, starting with how about you give us our $145 back, because clearly, it is not the correct part. We wouldn't be contacting you if you would have sent the right one!

I purchased some expensive parts a couple hundred dollars worth and FedEx delivered them to the wrong address. I had confirmation from FedEx that they were delivered to the wrong address. I contacted NorthAmericaHVAC several times to help me and all they can say the package was delivered it's out of our hands. I contacted fedex and filed a claim and they said NorthAmericaHVAC was to initiate a lost package procedure. NorthAmericaHVAC has taken my hard earned money and has no customer service. All I can say is carma is a batch. If you know what is good for you will take your business elsewhere. This is truly the worst case of customer service I have ever dealt with in my 52 years. This is what they put on Facebook to lie about how they take care of their customers. B.S

I thought they would be reputable since they are an Amazon provider. Wrong. Ordered a replacement condenser fan motor which did not work. I installed the motor, but when it did not work I called an ac technician. He confirmed that it was installed properly and ruled out any other malfunction of the system. Installation of the fan is simple and a no brainer. This company says that since it was not installed by a licensed technician, I can return it to them at my expense and if their technician determines that it is defective they will charge a 50% restock fee. Horrible company.

I ordered a blower motor for a air handler. When I ordered the unit I was told it was programmed for my unit. When I installed it I recieved a communication error for blower. I called carriercorp and three service technicians and was told the same by all of them" this blower isn't compatible ". Notified northamericanhavac and Amanda gave me a snarky reply stating that if has been installed I can only get 50% of my purchase price. I spent 178 dollars for one day delivery and 453 dollars plus tax for motor. I would not have even bothered to install this if I hadn't been told it was correct. Now they are going to charge me? Besides the snarky replies and no accountability for what happened I can say I will never use this company again. I'm not even trying for a refund at this point because what they offer is insulting.

They are a poorly ran business with no business communication except the Internet and sent us a part that was broken from the first and then the second part was defective and not for our furnace was installed by a license person and was not compatible with her furnace and will not work it and ask for a refund they don't know what they're doing and a letter from our installers stating that this was the wrong unit they are a poorly ran business and need to be exposed in the matter that they deal with people with no customer relationship whatsoever and very rude to their customers it's a sad business and we did not get a full refund when they kept our hard on money poor customer relations and need to be exposed

First overcharged for shipping. Was sent a 230v 1/4 hp condenser motor. When I ordered a 115v 1/3 hp indoor blower motor. The motor that arrived off a slow boat from China lol it is frozen solid shafts will not turn at all. Tried to call their service department and it just rings and rings no answering machine to take a message for a call back. Once again I called a supply house in my home town and found the part for 96.00 dollars this online outfit charged 119.00+ 45.00 for snail shipping. Not pleased at all luckily paid through pay pal and plan on getting my money back and will throw this piece of $#*! in the garbage.