NorthAmericaHVAC

I order a blower housing motor off of their website. Normally I do not order parts from a company that do not have customer service phone number. I saw the number so i figured ok, they are respectable. Thay are NOT!. I received the parts quickly and installed them, everything went fine. Less than a week later i wake up to a horrible vibration. I open up my blower housing to find out that one of the three mounting tab the motor has to mount it to the blower cage has broken off. I am thinking (what most logical people do) no worries, it was manufactured incorrectly and I will get a new one shipped out and move on. NOOOO. THey proceed to tell me that there is a 50% restocing fee. Thats Right 50% restocking for a part that they are going to send back and get warranteed out from manufacturer. These guys are a S**tbag company that wants nothing but to get your credit card information and move on to the next person to screw. Buyer Beware!

Not only did I receive the incorrect part, but I had to email twice to get a return RMA at which point they told me I not only have to purchase my own label to return the wrong item, but they're charging a 20% restocking fee...

FOR WHAT? The item is brand new in the original box they sent it in.
Absolutely ridiculous find your part ANYWHERE else, you'll be happier for it.

As a Licensed HVAC Tech I purchased on October 20th, 2022 a replacement "Packard" ******* combustion air booster to replace an existing but vibrating unit on a manufactured home furnace. The vibration was caused by a broken fan blade on the bottom fan. Installed the "NEW" ******* unit which was shipped and received in 2 days. 25 days later the vibration returned with the upper fan blade assembly missing a blade. I contacted the company using their text only communication, and after providing the requested order number including a picture of the order label, I was then completely ignored though I attempted to communicate with at least 4 more unanswered texts. I then recieved a text that the ******* blower was outside the 2 week return window and they WOULD NOT BE ABLE TO HELP. Do yourself a favor and NO MATTER WHAT, BUY YOUR PARTS FROM ANYBODY ELSE, but stay away from NorthAmericaHVAC, They are not truthful, sell junk,and do not warranty what they sell. I'm sure Amazon will correct this.

I ordered an exhaust motor to repair my HVAC. I paid $180 for this motor. My son in law installed it and it did not turn. In the mean time, because of other issues with the HVAC, I decided to replace the whole unit. So, had the HVAC guy take off the part so I could send it back. I returned it expecting an 15% "restock fee". They charged me 50% to take it back. Reason: said it had signs of being installed, small scratches, etc. Well, yes, I did buy it to install it, not to set it on a shelf. I told them it did not work anyway. They said they would replace it if it did not work. So, how would I know that it did not work UNLESS I INSTALLED IT? This is a policy designed to fail for the customer and benefit their bottom line. They got their motor back and $90.00 What a great deal for them. I was also appalled to see they proudly put on their site They are closed Fri. And Sat. Bc they are Seventh Day Adventist. I am personally confused as to how you can do this kind of rip off and with good conscience advertise your "faith". I don't know anything about their "faith", but my faith says it's wrong to screw your neighbors and customers. Lesson learned.

I ordered new blower motor for my fireplace. It took two weeks to arrive. When it finally arrived, it was very damaged and could not be installed. I asked for R. M. A. To return the motor for exchange and this is where it all goes to pot. According to the a- hole known as Mike, In order to receive R. M. A. I must first answer a half a dozen questions so he can file a claim with freight carrier (USPS) for damages. Also insisted I take pictures of box and blower for his claim. I answered all his questions But told A-hole Mike to take his own pictures when he received the (poorly packaged / damaged) blower back. Next day A-hole Mike writes back they can not accept return without pictures first. (Now two weeks without blower for fireplace) There is nothing in return policy regarding taking pictures of damage to satisfy there insurance claim, NOT MY PROBLEM! But whatcha ya gonna do? So I send A-hole Mike his damn pictures. Next day. Writes that his boss authorizes a discount /refund of $25 if I keep part and fix prior to install. I said no, exchange part. They took back part, but without notice, cancelled order. Did not know this until I received credit notice #>%%$^%&(*. 3.5 weeks of wasted time. There is no phone for customer service for this ragbag company and now I know why! STAY AWAY! Worst internet company ever. Any one that gives this company 5- stars is a moron, sorry.

NorthAmericaHVAC sent me a confirmation that they were sending the a/c compressor I ordered but, they sent a different part. The compressor was sent via FedEx and was delivered upside down and did not work. I was told by NorthAmericaHVAC to return compressor to them. I did and was credited 50% of the sale price for the compressor.
After a lot of back and forth and being referred for supervisor review, NorthAmericaHVAC I received a letter from NorthAmericaHVAC that stated "This compressor shipped via FedEX from our vendors account, not ours. I am sorry but there is nothing else we can do." Totally unacceptable! I will let everyone I know how I was treated and stolen from by NorthAmericaHVAC

Recently bought a coleman furnace from this place,

Added to the cart on there site, figured shipping cost, went threw checkout and paid for it. Later in the same day I received a email from them saying there was a mistake and it was going to be $180 more hmm. The person said its heavy has to be shipped freight, checkout showed shipping cost when I went threw the checkout the first time. So I paid the extra 180 with a credit card figuring is was a true mistake. Few days later I get a email that said my order has shipped and had a tracking link. Tracking link did nothing kept taking me back to the same page I was already on. I sent them a message threw their online chat saying the tracking link did nothing, the chat was offline and it said message sent offline message. The next day a shipping company called and said they had a delivery for me and would deliver the next day. The next day the furnace showed up. Physically the furnace looks the same but is not the coleman pictured. Went to site again and off course chat is offline and it sent a offline message. Still havent got a response from them and online chat is still offline.

Who runs a business that has no contact number. After doing more searching online come to find out they dont warranty anything they sell, they tell you you have to go threw the manufacturer.

Ordered 2 capacitors for my ac unit. They made an error of where my delivery was to go. I called their number listed it's a Flippin text line they say. Yet you can leave a message. They do not want to speak to anyone. They like to hide. Customer service done through email... or text... wtf. Who does that shady shady shady... red flags everywhere. And reputable company would be more than happy to speak with its customers. They text me once. An understanding that was it. I texted them about 6 other times... left 4 messages... they just stopped period. I paid for global shipping at 73.78 us funds... got an email they sent it international Xpress which is not what I wanted yet xpress was 50 dollars... they did not refund the difference... it gets better... package gets here. Wrong item. Looked used... I just had it... called my credit card company and had the charges reversed because they are crooks plain and simple. DON'T BUY ANYTHING FROM THESE CROOKS STAY AWAY AT ALL COSTS. Wish I would have read these reviews first.

I thought I was purchasing a Refrigerator door seal from General Appliance Parts on Ebay. I received a seal of the wrong dimensions. Ebay was prompt in providing a postpaid label. What really irritated me was General Appliance parts sending me an email stating how I may have misunderstood the part #, manufacturer vs aftermarket. I made the choice based on the dimensions in the description along with the manufacturer name and model # of the appliance it would fit. They also requested that I supply a packing list describing the part. This added to my chagrin as no packing list was provided in their shipment. A packing slip was provided by Ebay with their mailing label. At this point I still thought it was a mistake made by whomever prepared the shipment. Evidenced by no packing list. Ebay and PayPal have handled my problem with professional promptness. I included a letter with the item I returned stating I would accept a seal with the correct dimensions, no response. Today when I received an email from PayPal about the refund, The company was listed as Sellersburg Heating and Air Conditioning, Inc. and a website with a different name, www.northamericahvac.com. There was finally a phone #, I called, it is out of service. If you run across these names while looking for parts, be wary!
Who are these people? Sounds like a maze puzzle to find a human.
This is the first review I've ever written.

I ordered a blower motor and capacitor from this company and they send back email saying both items have shipped. Total order was $332.10 the capacitor was 16.95. Full amount was debited from my credit card and a couple days later I recieve a $265.99 credit back. I look at my emails and I got an email 2 days after the order was place telling me that the motor is indefinitly out of stock. So now Im getting a capacitor that I don't need without a motor that was originally $16.95 and its costing me $66.11. Had they told me the motor was not in stock I would never have ordered the capacitor. Now this should be easy I called them except they won't recieve in person phone calls and they refer you to live chat and told them they need to send me a prepaid shipping label and return authorization and refund my entire amount of $66.11 to make this right since had they told me they didn't have the motor I would have never ordered the capacitor. See attached shipping confirmation it shows both items were shipped. Now they are refusing to refund my money until I send back the part and pay for shipping then they will refund the 16.95 less 20% for restocking. So now if I do that shipping will be around $25 dollars and I will be out a total of $91.11 and they will refund me $13.56. So this whole mess will cost me around $77.55 for nothing. They are rude and they know exactly what they are doing. See below scan of original email showing both items shipped.

Nordyne furnace inducer motor came with broken fan blade. I should have read all their rotten reviews first.

We ordered an OEM part from North American HVAC, but received a cheap aftermarket instead, different manufacturer, part number, design, and shape. We request a refund but North American HVAC refused to own their mistake. We received a long explanation as to why some customers might want a cheat replacement part. North American HVAC also tried to justify sending a cheap aftermarket product by asking what unit model and serial number we were going to use their cheap part in. North American HVAC also claimed they double checked orders for accuracy. We sent images as proof North American HVAC was advertising one good product and we received a cheap aftermarket in its place. Either they made an honest mistake, which they did not because they did not respond honestly, or they intentionally advertise one thing and knowingly ship cheap parts in place of the OEM they advertise. We ordered one thing, received another completely different part. North American HVAC also refused to refund the cost of the part and refused to pay for return shipping. Worst customer service. Go to another seller that can be trusted!