Sharon M.

I ordered an exhaust motor to repair my HVAC. I paid $180 for this motor. My son in law installed it and it did not turn. In the mean time, because of other issues with the HVAC, I decided to replace the whole unit. So, had the HVAC guy take off the part so I could send it back. I returned it expecting an 15% "restock fee". They charged me 50% to take it back. Reason: said it had signs of being installed, small scratches, etc. Well, yes, I did buy it to install it, not to set it on a shelf. I told them it did not work anyway. They said they would replace it if it did not work. So, how would I know that it did not work UNLESS I INSTALLED IT? This is a policy designed to fail for the customer and benefit their bottom line. They got their motor back and $90.00 What a great deal for them. I was also appalled to see they proudly put on their site They are closed Fri. And Sat. Bc they are Seventh Day Adventist. I am personally confused as to how you can do this kind of rip off and with good conscience advertise your "faith". I don't know anything about their "faith", but my faith says it's wrong to screw your neighbors and customers. Lesson learned.