I can't rate this boutique highly enough. They are so terrific with customer service, the product always arrives on time (if not sooner) and returning items is even easier than buying. The 'Wish List' is also an added bonus
I love the designs, theme and quality of your pieces! However, delivery is a little too slow, but it is normal due to the pandemic. For my next event, I'll be sure to order from you :). Please take out more styles!
In past months, my sister and I bought 2 dresses here for our cousins' wedding. They looked absolutely stunning, we loved them and received many compliments that night. The employees of this store were very helpful, helping us to choose the appropriate dresses that would fit our needs by email. Your service was really good.
Pretty simple to order nice unique clothing styles. Just hope quality of clothes is good. Also, that the shipping is handled smoothly. Better discounts for returning customers would be highly appreciated & a great incentive!
This is an easy to wear clothing website, they store all my favorite labels that are great quality and have super efficient delivery service. And, of course, they offer spectacular designs at a good price.
Excellent customer service and even better quality clothing than in the mall stores. I always congratulate myself on what I'm wearing from here as it always feels so good! I recommend girls to wear any day.
I love being fashionable, I found very modern and beautiful clothes on this page. Excellent service response time for any questions you have, and fast shipping. They make me feel appreciated, as a valuable customer.
Incredible service every time with beautiful, quality products that are always styled so perfectly you can't resist clicking. Whether it's a cocktail dress I'm looking for or a new piece of denim, this is my favorite online store!
My packages always ship so fast, even when I only buy by regular shipping. Great quality clothes and I love the labels they offer. Excellent customer service when you had questions about a product. 10/10!
Fun selection of clothes. I purchased 4 tops & even though the fabric is a bit heavy & different - several require dry cleaning, but we'll see. Tried to return one & you have to ship it back to China at your own expense + customs costs…. Or you get a 15% refund. Probably won't purchase here again.
Love the selection of merchandise. When I tried to purchase an item from my phone, the 'add to cart' button was just missing, so I had to drag out my laptop to order. Also, I gave my email address, got to code EM15, applied it, but at checkout it said it was not a valid code, so I went with GA30 which was not the same discount, so thought that was a bit 'bait and switch'. But, I've ordered some tops and hope to be happy with them.
I have been shopping from this website for a while. Customer service has never disappointed me. It is reliable, personal and efficient service. I am also happy with the comparison of prices on other websites as well as free and easy returns.
I've enjoyed wearing the clothes I ordered. They are pretty and stylish. Two out of 12 items didn't fit but returning to China is too costly. So I was given a small percent refund. You have to be super careful with size choice when ordering each item. The size numbers are different for each item.
I was looking for the 15% discount for signing up. But I am happy with the prices.
They are thief's selling to America from another country. It's impossible to return their products that are falsely advertised. The material looks like cotton on their NORACORA website, but what you received is a manufactured polyester product that will stick to your skin and sweat if worn on warm/hot days. I was unable to return items and lost $100.00 in the process. DO NOT BUY FROM THIS COMPANY!
I thought the website pictures looked great, easy to order. Takes quite a while for your order to arrive. Quality is poor, sizing varies. A med in one top large, second top small. I will not reorder from them again
Dear Customer,
Thank you for bringing this matter to our attention. We sincerely apologize for any confusion or inconvenience caused.
Please note we do not use standard size. Every item has its own size chart. Some of the items has smaller measurements than standard size, and some larger.
We recommend you use "Size Guide" to better determine your ideal size, because sizing varies between our items.
"Size Guide" with detailed product measurements is included on each product page. As a note, these are measurements for item itself. You can compare these measurements to similar pieces you already own.
Be sure to check the measurements provided online for each item advertised as comparing them to yours to insure a better fit.
We are deeply sorry for making you wait. Due to the high season, it will take longer to prepare the items.
We will do our best to improve the stock alert system.
As you have already accepted our alternative solution, your return and refund case has been closed.
If you need any furthur assistance, please feel free to contact us by chat for quick response or by email at service@noracora.com. By email we will reply to you within 24 hours.
Again, thank you for reaching out to us on Trustpilot. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.
Best regard,
Louisa
NORACORA
Ordered blouse that looked beautiful, when order arrived, OMG, completely different, print is blurry, can't even see lines, cheap fabric. DO NOT order from this company! Located in China, return policy sucks! Everything is worse than you can imagine in noracora. Sick and very low quality products, terrible customer service!
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can. We tried to you contact you by message, but we didn`t hear anything back from you. We`re still waiting for your reply.
You can also email us regarding your request or complaint, we promise we`ll take good care of your request. We`ll try our best to improve your shopping experience.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@noracora.com or by chat online.
Noracora is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Have a nice day!
When I inquired about returning 2 items, I received an email back stating that all returns need to be sent to their return center in Guangzhou, China. "The customer is responsible for return shipping costs and any other related return charges, including possible custom fees). Since International returns might result in long waiting times and incur substantial return costs on your side, we recommend some alternative methods to resolve this issue.
We would like to offer you a 15% cash refund 【for the item(s) in question as compensation】 instead of returning the item(s)." Don't believe the '30 DAYS EASY RETURNS' in bold print in the middle of their website. They really deserve lower than 1 star... never, never again!
Thank you for your feedback.
We understand your thoughts. Our products are shipped from our fulfillment center in China so the address for returning products is also the return warehouse in China. Items need to be returned to our fulfillment center and buyer is responsible for return shipping, so we`ll compensate buyer with partial refund to reduce buyer`s return cost. Sorry you`re not satisfied with the solution.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.We will improve the return issue of our website and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at service@noracora.com or by chat online.
NORACORA is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Noracora is just one name this company uses. Same products, quality photos, and prices listed on other sites. These people need to shut down by the US gov't! Got a "coat" made out of cheap flannel with no hem! Have you ever seen a coat fit into a scrawny plastic bag?
The pic on website look much better quality then what you get they took funds back when I placed order 4/26 as of today still have three items with no idea when to expect. Order must be shipped from China. Think twice on this company. Not what it appears
We`re sorry to keep you waiting for so long, due to supply chain disruptions from COVID-19 outbreak, the delivery of your shipment may be delayed in some regions.
Regarding the delivery time, you can learn more about our shipping policy here https :// noracora. Com/information/Shipping%20%26%20Delivery
We have been working hard to improve our products and services. Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
If you have been unable to check the status of your parcel, you can contact us and we will help you check. We found that rest items were successfully delivered on May 31 and June 9, hope you`ve received your order.
Any problems, you can email service@noracora.com for further help.
Noracora is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Stay safe and have a good day!
Clothing is of cheap quality, bears little resemblance to photos. Delivery time endless, still waiting for 3 of the 5 things I purchased. Am not even going to try to do returns and refunds, I'm sure it would be a nightmare. I'll consider this an expensive lesson learned.
Terrible company. Have not heard from them once after writing several times since sept. Received two pairs of very cheap shoes and can't return…also was charge shipping when it should have been free since over the qualifying amount…PLUS you have to pay shipping fees for returns! They are disgusting! Stay away!
Thank you for your feedback. We value your business and we promise you that we will settle this matter at the best way we can.
Sorry to hear that the product does not meet your expectations. We are so sorry for make you feel dissatisfied with us.
We are sorry that there is a product problem, we will solve it for you as soon as possible.
After inspection, we have responded to your email promptly after receiving your return application. There may be a misunderstanding between us, and in fact, we have always responded to your emails, and you also responded to our emails in October. It is not that you said that did not receive our mail again after September.
But we did not get reply from you. Please reply to us as soon as possible so that we can resolve the return issue for you.
Have you not received the email that we sent you the email 19 and 13 days ago? Or please check your spam mailbox:
From: service@noracora.com Sent: 2021-10-23 10:46:30 (duration: 19.33 days)
To: ch***t@aol.com sent successfully
From: service@noracora.com Sent: 2021-10-29 13:18:05 (duration: 13.22 days)
To: ch***t@aol.com sent successfully
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@noracora.com or by chat online.
Noracora is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Overview
Noracora has a rating of 3.5 stars from 11,513 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Noracora most frequently mention customer service, online boutique and good quality. Noracora ranks 11th among Women's Clothing sites.
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- Guangzhou, CHINA, China
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Dear Customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any inconvenience caused.
We truely understand your concerns.We can assure you that we are a legitimate company and our business is completely legal and compliant.
We are truly sorry to hear that you had a negative experience. We want to clarify that we strive to maintain transparency in our product listings. The materials are clearly stated on the product pages, and for the items you mentioned, it was noted that they are made of 100% polyester. We understand that this may not have met your expectations, and we apologize for any inconvenience this may have caused. We are always striving to offer the best quality products at the most favorable prices to our valued customers.
As for returns, we do follow a clear return policy where all Purchases (except swimwear, underwear,bra & bralette, panties, bags, and accessories) can be returned within 30 days of the delivery date.We have been actively assisting with your return request, and it seems that you only provided the details for one item but you mentioned need to return two products. We are currently awaiting your full response, or you may also submit a return request directly through the link in your account.
We sincerely appreciate your feedback and want to assure you that we are continuously working to improve our product quality and customer service. Your satisfaction is important to us, and we are committed to providing you with a better shopping experience.
If you have any further concerns or need assistance with the return process, please do not hesitate to reach out, and we will be happy to support you.
Thank you for taking the time to share your feedback with us. We strive to provide our customers with high-quality clothing at fair prices. We appreciate your honesty about your experience and we will definitely take your comments into consideration to improve our products and service.
If you need any assistance, please feel free to contact us by email at service@noracora.com. We will reply to you within 24 hours.
Best regard,
Tracy
NORACORA