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NitroTekReviews 871

3.0
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NitroTek Reviews Summary

The company generally enjoys a positive reputation for its product quality, competitive pricing, and efficient delivery, with many customers praising the ease of the ordering process and the variety of payment options available. However, concerns have been raised regarding communication issues, particularly in instances of order cancellations and return processes, which some customers found frustrating. Additionally, while customer service received commendations for prompt responses, there were reports of delays and inadequate support in resolving issues. Overall, the company demonstrates strengths in reliability and product satisfaction, but improvements in customer service communication could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
212
value
209
shipping
203
returns
152
quality
188
This company does not typically respond to reviews
GB
1 review
0 helpful votes
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Terrible experience
March 23, 2025

I ordered the bike on 27th Feb, then heard nothing from the company and when I contacted them on the 3rd March they said they have to send the bike to the tech team and it was delivered on the 9th March after a week chasing UPS which send messages to confirm weekend delivery and never happened and I was waiting all weekend. Finally the bike was delivered on 9th March and when I was going to build it I found the fork is 2inchs wider than the wheel spindle, I contact Nitrotek and send pictures to show the problem, after 2 weeks of sending emails and pictures I decided to return the bike as it is not my problem to fix their bike and be involved in a repair process. Once I decided to return the bike i couldn't find the return link and waiting for nitrotek to sen it. Almost a month wasted time and stress for a rubbish bike and terrible experience.

Date of experience: March 9, 2025
GB
1 review
0 helpful votes
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Read Google reviews
March 7, 2025

This reviews are FAKE I got a faulty pressure washer delivered so i returned and their returns department is SEVEN weeks to check! Like 2 weeks on and they are STILL arguing with me to refund my order! So 8 weeks after returning! They are the worst company I have ever dealt with. They even blackmailed me with court action for doing a charge back because they won't give me a refund for a product that's engine blew after a few 5 min uses. Do not buy!

Date of experience: March 7, 2025
GB
1 review
0 helpful votes
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Ordered, no issues with that and had fast despatch. I paid extra for a Saturday delivery but the item was sent express 24 which Parcelforce which is a next working day delivery and not a Saturday delivery service. Would have been 5 stars if turned up today, shame. *******949

Date of experience: August 3, 2024
GB
1 review
0 helpful votes
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I ordered a part which I need urgently but unfortunately there's no tracking facilities so I'm stuck in limbo as I need this part by early Monday morning but it's coming via Royal mail so I don't hold much hope

Date of experience: July 5, 2024
GB
1 review
0 helpful votes
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Excellent Value
May 28, 2024

Order No. *******604 great browsing and purchasing experience with amazing historical facts of products will be regular with Nitrotek.

Date of experience: May 25, 2024
GB
1 review
0 helpful votes
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It was great shopping with Nitrotek
May 1, 2024

The buying experience was very easy and good.
Website was very easy to use without any hustle.
There are so many payment options to choose too.
Thank you.

Date of experience: May 1, 2024
GB
1 review
0 helpful votes
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Sky king remote controlled glider
April 29, 2024

Brought for my 11 year old son. Easy to control, perfect for beginners. Only downside, the polystyrene body does crack easily after slight damage.

Date of experience: April 28, 2024
GB
2 reviews
0 helpful votes
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3 wheeled scooter
April 13, 2024

Couldn't be more happy with the service quality and price.fast delivery and easy to set-up. Will be more than happy to recommend them to others
Order number *******011

Date of experience: April 11, 2024
GB
1 review
0 helpful votes
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Great bike company
February 21, 2024

I purchased an electric bike and it is perfect for my needs! This has lasted me over 3 years and I still use it in good condition to this day.

Order #*******038

Date of experience: February 20, 2024
GB
1 review
1 helpful vote
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Great service.
January 28, 2024

Great service! I had a problem with the website during the ordering process, and their telephone representative quickly completed the order, and I received it the next day. Also received extra discount for instant payment! The Post Hole Auger lived up to my expectations. So in all an excellent service. I can recommend! Thanks again for your help.

Date of experience: January 26, 2024
GB
1 review
0 helpful votes
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Purchase of spare parts
December 23, 2023

Excellent company to deal with correct parts at the right price and you know your getting quality goods instead of cheap imitation parts

Date of experience: December 21, 2023
GB
1 review
0 helpful votes
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Fantastic site
November 8, 2023

Order *******333

Very easy to purchase and so many ways to pay at checkout would highly recommend this website for all your RC needs for your hsp and wltoys cars and parts very reasonable prices aswell for single orders or multiple orders together.
They are not over priced on the parts aswell the cheapest I have seen around for these cars and trucks A+++++++++

Date of experience: November 7, 2023
California
1 review
0 helpful votes
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The Nitrotek site is a marvellous place to make your choices on which model to buy. Comprehensive item descriptions and informative user reviews. I am glad I found this site and you will too

Date of experience: October 30, 2023
GB
1 review
0 helpful votes
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RC plane
September 10, 2023

Bought a rc place (order number *******189). Was delivered next day as promised. Really happy with the product.

Date of experience: September 9, 2023
GB
1 review
0 helpful votes
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Ordering was very easy communication was very good delivery of scooter was next day. Scooter was delivered in a very good condition. I'm very happy with it. All in all a very good transaction. Highly recommended.
Order no *******105

Date of experience: July 12, 2023
GB
1 review
0 helpful votes
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Great Parts Back Up
June 21, 2023

So easy to find parts for a car I bought through their website, superb parts backup & pricing to suit the pocket.

Date of experience: June 20, 2023
GB
1 review
0 helpful votes
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*******712
June 20, 2023

1000s of parts available for every type of rc modle, very easy to find. Shipment is always very quickly. Very useful.

Date of experience: June 20, 2023
GB
1 review
0 helpful votes
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E scooter
June 20, 2023

Very helpful when phoned and asked for help too order parts for my e scooter talked mee threw how too do it myself x

Date of experience: June 19, 2023
GB
1 review
0 helpful votes
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Affordable ebike
June 19, 2023

Wanted an ebike to take advantage of the canal network that surrounds me, this bike fits the bill perfectly

Date of experience: June 18, 2023
GB
1 review
0 helpful votes
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Super Easy and Friendly website
June 3, 2023

Found a part in stock that's hard to get. Order process was quick and easy - Very happy. Will be returning for more :)

Date of experience: June 2, 2023

From the business

Find a big range of petrol, electric and nitro RC cars, planes and radio controlled helicopters with free UK next day delivery and the lowest prices guaranteed.


nitrotek.co.uk
Founded in 2004
Marple, Stockport
+70