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    NitroTek

NitroTek

NitroTek

661 reviews
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Overview

NitroTek has a consumer rating of 4.15 stars from 661 reviews indicating that most consumers are generally satisfied with their purchases. NitroTek also ranks 1st among Remote Control Cars sites.

  • Service
    101
  • Value
    100
  • Shipping
    99
  • Returns
    93
  • Quality
    96
Positive reviews (last 12 months): 81.1%
Positive
116
Neutral
– 7
Negative
20
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What reviewers want you to know

Positive highlights

  • Exelent service easy to use website stocked many parts will definitely be back for more stuff when needed
  • I came there with my new RC nitro car I had trouble with.

Critical highlights

  • Arguments back and forth ensued, but their customer service has been terrible.
  • I bought my son a rc car from nitro tec last christmas.
How would you rate NitroTek?
Top Positive Review

“Ebike um”

Dave P.
2/18/20

Bought a Zipper ebike from Nitrotek in October. Arrived on time, easy to assemble and I absolutely loved it, used it most days for fun and for avoiding horrendous parking charges in town. Only downside was someone else also loved it - enough to steal it from my garage. They could've stolen my Jag or my motorbike but no, the Zipper was more appealing. I've just ordered a replacement - when it arrives I'll sleep with it under my pillow so this one doesn't get stolen.

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Top Critical Review

“Placed an order for parts five weeks ago, chased, still no response”

Simon W.
7/31/20

I've bought two cars from Nitrotek, and now need some spare parts - I placed an order over five weeks ago, with payment taken immediately. I've chased three times via email to their support desk as there's no other way of contacting them whilst they work from home, but have received no response. One of the cars cannot be used until the parts arrive. Customer service needs to improve greatly if you want repeat custom.

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Reviews (661)

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Reviews that mention popular keywords

customer service (61) rc car (69) use website (14) nitro car (22) trading standards (13) excellent service (18) hobby shop (11) sons birthday (9) day delivery (9) company (103) great service (16) rc toys (8)
davep321
Dave P.
1 review
0 helpful votes
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“Ebike um”
February 18th, 2020
Bought a Zipper ebike from Nitrotek in October. Arrived on time, easy to assemble and I absolutely loved it, used it most days for fun and for avoiding horrendous parking charges in town. Only downside was someone else also loved it - enough to steal it from my garage. They could've stolen my Jag or my motorbike but no, the Zipper was more appealing. I've just ordered a replacement - when it arrives I'll sleep with it under my pillow so this one doesn't get stolen.
NitroTek

Tip for consumers: Buy with confidence from Nitrotek

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peterg568
Peter G.
1 review
0 helpful votes
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“Heng Long Pershing Replacement Gun Barrel”
May 9th, 2020
Arrived Quickly and well packaged! Thank you Nitrotek! O/number 130024709.
This is ideal and a hard to find item!
NitroTek
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simonw361
Simon W.
1 review
0 helpful votes
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“Placed an order for parts five weeks ago, chased, still no response”
July 31st, 2020
I've bought two cars from Nitrotek, and now need some spare parts - I placed an order over five weeks ago, with payment taken immediately. I've chased three times via email to their support desk as there's no other way of contacting them whilst they work from home, but have received no response. One of the cars cannot be used until the parts arrive. Customer service needs to improve greatly if you want repeat custom.
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deannah137
Deanna H.
1 review
0 helpful votes
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“Electric remote car order #130021948”
April 8th, 2020
Ordered on Sunday. Came on Tuesday. Super fast delivery.
My son is delighted with his 1:18 scale electric car that does 70kmh!
Came well packaged.
Absolutely love it and happy with our product plenty of fun times ahead
NitroTek
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kaia23
Kai A.
1 review
1 helpful vote
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“Issue”
May 25th, 2020
The electric scooter is very good nice speed, balance is great the scooter overall is fantastic. However I've had mine for 8 days now and while I was riding it a red icon came on the screen and it stopped driving. I took the front motor wheel of and noticed that one of the wires, yellow to be precised, was damaged and disconnected from the rest. Can someone get in contact please and thank you
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michaels4231
Michael S.
1 review
0 helpful votes
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“Yama buggy petrol rc”
May 9th, 2020
Awesome product. Came in post quick and so easy to use. All ready for you to just go after charging battery for little bit. Works perfect couldn't have asked for better. Good price too. Would highly recommend.
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darylh74
Daryl H.
1 review
0 helpful votes
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“I would use again for small parts”
June 21st, 2020
Pre ordered nitro car online, had no email on the dispatch date so decided to email them (as you cannot talk to anyone in store) and received an acknowledgment email back stating they would try to answer within 24hours. 20 hours later got an email back with tracking number. When I tracked my parcel it stated the parcel was NOT collected due to overweight item. Again I had to email and wait another 20 hours before a reply, by this time I had received my order. So far so good with the product but not having a phone contact that could have answered my question in 5 minutes (not waiting 40 hours) would have given more stars.
I would definitely recommend reading other reviews before buying from this site.
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lukeh161
Luke H.
0 reviews
0 helpful votes
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“Cheapest I've found online by far.”
August 27th, 2020
Would highly recommend nitrotek to anyone I know with nitro stuff. Or looking to purchase one. I will definitely be buying from them again without a doubt.
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mikem1964
Mike M.
1 review
0 helpful votes
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“Excited and confused”
May 14th, 2020
Well i just bought one of there gas powered trucks pre order and tomorrow is the day they are supose to come in so i hope that works out. Plus the shipping wasn't too bad. Im confused because on the order it says the price i agreed to but my card was charged 15.00 dollars more and i dont know why... Order #*******155 (placed on May 14,2020 3:46:54 AM BST)
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jordanc187
Jordan C.
1 review
0 helpful votes
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“Best rc website I've seen so far”
July 4th, 2020
Honestly looking for any type of rc vehicles can be annoying due to the price and not only that but the fact of trying to find what your looking for can be difficult sometimes because most places don't have a wide selection of rcs unlike NitroTek which I see has multiple options on to what your looking for and i have bought from them before so I'd say if you want reasonable prices and great shipping deals for any type of perfect rc your looking to buy I'd definitely think you should shop with NitroTek.
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adamb849
Adam B.
1 review
0 helpful votes
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“Good service”
July 5th, 2020
Parts delivered on time, some stocks takes long time to come in, apart from that very good service. And knowledgeable
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neilp107
NEIL P.
1 review
0 helpful votes
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“Placed Pre-order... Order #130027596”
June 10th, 2020
Easy to navigate your site with many options. Once in payment screen very clear well thought out, and finally a secure payment was made.

Looking forward to my Self Build Buggy sometime in July 20

Stay Safe all
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matthewj205
Matthew J.
1 review
0 helpful votes
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“NB16T my daughter RC car”
April 19th, 2020
I have left a review earlier thanking you for your great service and easy use website but i forgot to put my order number 130023418
Thank you again
I am looking forward to repairing my daughter little car and keeping her out of trouble
NitroTek
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davids3610
David S.
1 review
1 helpful vote
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“Not helpful emails/replies very poor greedy”
April 15th, 2020
I would avoid This company I believe strongly it has the worst customer services I've even spoken to.
Rude blunt and not fair
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danielc1825
Daniel C.
1 review
0 helpful votes
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“Place your order elsewhere.”
August 7th, 2020
Goods never received after paying for next day delivery, no maned phone line, no reply to emails! Ordered goods for my sons birthday and paid extra for next day delivery, still nothing received, not dispatch tracking as stated, no reply to emails, phone line not manned and doesn't allow for a message! Terrible service for an online company, do not trust I will be claiming my refund through Paypal.
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scotte304
Scott E.
1 review
0 helpful votes
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“Spares for buggy”
July 14th, 2020
NitroTek have been very helpful in helping me choose the right buggy for my son to learn the basics, and when he broke some parts on assembly they had spares available. Great service
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keithc354
Keith C.
1 review
0 helpful votes
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“Excellent service”
July 27th, 2020
Emailed nitrotek for advice on being a novice. Prompt reply with everything I needed & needed to know. Excellent service. Will be back time and again.
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brendaf289
brenda f.
1 review
1 helpful vote
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“Customer Service and broken car”
May 15th, 2020
The car I ordered came broken. It had a screw sheared off on the clutch holder. Company was not willing to help. Now I find that parts are not readily available and of course there is absolutely no customer service.
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kingaa2
Kinga A.
1 review
0 helpful votes
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“Great car”
September 1st, 2020
My children like this rc car. They play almost every day. I'm thinking of buying another one but u fortunately is out of stock. Totally recommended it.
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karlf53
karl f.
1 review
0 helpful votes
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“Excellent Order #130021707”
April 7th, 2020
Great site great customer service, will definately buy from again
Just got the 1/10 scale brushless marauderfor my 12 year old son a brilliant bit of kit and really fast and very controllable, and im thinkin of ordering another 1 for myself or something similar
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dannyb229
Danny B.
1 review
2 helpful votes
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“No help”
April 19th, 2020
Hardly any spare parts and don't even know how to use my loyalty points so I lost 340 so I can't save money and new car broke
NitroTek
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giannaf7
Gianna F.
0 reviews
0 helpful votes
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“Nitro car”
July 25th, 2020
Very easy to order from and not confusing at all. I also like how it gives u a list of other things u might need. Very good prices and my partner can't wait to get his car! 130031691 Order number
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stephenb986
Stephen B.
1 review
0 helpful votes
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“Fantastic service”
July 29th, 2020
Always ready to help even after purchases. I would highly recommend nitrotek to anyone wanting an rc car
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daveb949
Dave B.
1 review
0 helpful votes
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“Returning 100% satisfied customer here!”
June 25th, 2020
You can always count on nitrotek for quality at an excellent price & On time shipping! Good communication and excellent service always!
NitroTek
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andrewl805
Andrew L.
1 review
2 helpful votes
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“No help no reply no item”
May 20th, 2020
I orderd a clutch bell and spur gear both in same order the spur gear has arrived no clutch bell have no reply no contact in over a week

Tip for consumers: Do not bother I gave them a second chance as first experience was bad wish I had never bothered

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Q&A (12)

Question:

Has anyone else had a problem contacting their number?! faulty car but no answer!

Answer:

Hi Chloe You can only deal this this dodgy outfit by email and good luck it will be your fault it's broke. Thanks john Am still trying 1 year on ha

By John t.
See more answers (9)
Question:

Still wondering if i should spend my hard earned money with nitrotec due to some bad reviews i've seen ( not good ) any advice welcome

Answer:

Avoid! If anything is wrong with it, you'll get every excuse under the sun for them to deal with it. Plus you#ll have to pay for the return postage, which is illegal btw, pay for the inspection and pay for the return postage! I've been waiting 6 weeks to get my money back for a car that was sent back faulty

By Barry S.
See more answers (4)
Question:

I ordered this morning for delivery to spain when will it get sent out thanks

Answer:

Hi, if you have any questions about delivery times please contact support@nitrotek.co.uk

By Lauren K.,
See more answers (2)
Question:

I have recently pre-ordered a rc car from nitrotek and subsequently come across hundreds of negative reviews about the company, should i be worried?

Answer:

I just preordered also but my experience has been okay I guess every experience is different dont let someone else get you worried let it play out and then you make your own decisions.

By Ebone B.
Question:

Is it genuine

Answer:

Yes got my car with free next day shipping and works great. The car is still breaking in but nothing negative I can say about the car and my overall experience with nitrotek! :)

By John F.
Question:

When will my order be shipped

Answer:

When will my order be shipped? Emailed thebcompany twice still no respose

By Ashley L.
Question:

You need to sort your staff out and stop talking orders for things that aren't in stock i've been let down twice now by your site it's a joke!!

Answer:

Good man. I think they are scum, modelsport all the way nitrotek in desperation

By Darren M.
Question:

I'm in usa and they said my rc is held due to security reasons. but the never put any money back in my account. what should i do

Question:

Why can't i get any response from you regarding my order of an electric scooter, very frustrating when no one will respond to me and e. mails sent back

Question:

Is the nitro reck nb16 and good car with no problems

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About the business

Find a big range of petrol, electric and nitro RC cars, planes and radio controlled helicopters with free UK next day delivery and the lowest prices guaranteed.

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laurenk46
Lauren K.

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