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NitroTek

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GB
1 review
0 helpful votes
Follow Stifano G.
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Terrible experience
March 23, 2025

I ordered the bike on 27th Feb, then heard nothing from the company and when I contacted them on the 3rd March they said they have to send the bike to the tech team and it was delivered on the 9th March after a week chasing UPS which send messages to confirm weekend delivery and never happened and I was waiting all weekend. Finally the bike was delivered on 9th March and when I was going to build it I found the fork is 2inchs wider than the wheel spindle, I contact Nitrotek and send pictures to show the problem, after 2 weeks of sending emails and pictures I decided to return the bike as it is not my problem to fix their bike and be involved in a repair process. Once I decided to return the bike i couldn't find the return link and waiting for nitrotek to sen it. Almost a month wasted time and stress for a rubbish bike and terrible experience.

Date of experience: March 9, 2025
GB
1 review
0 helpful votes
Follow Cray L.
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Ordered, no issues with that and had fast despatch. I paid extra for a Saturday delivery but the item was sent express 24 which Parcelforce which is a next working day delivery and not a Saturday delivery service. Would have been 5 stars if turned up today, shame. *******949

Date of experience: August 3, 2024
GB
1 review
1 helpful vote
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Great service.
January 28, 2024

Great service! I had a problem with the website during the ordering process, and their telephone representative quickly completed the order, and I received it the next day. Also received extra discount for instant payment! The Post Hole Auger lived up to my expectations. So in all an excellent service. I can recommend! Thanks again for your help.

Date of experience: January 26, 2024
GB
1 review
0 helpful votes
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Fantastic site
November 8, 2023

Order *******333

Very easy to purchase and so many ways to pay at checkout would highly recommend this website for all your RC needs for your hsp and wltoys cars and parts very reasonable prices aswell for single orders or multiple orders together.
They are not over priced on the parts aswell the cheapest I have seen around for these cars and trucks A+++++++++

Date of experience: November 7, 2023
GB
1 review
0 helpful votes
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Absolutely brilliant!
March 4, 2021

I placed a order (*******) on Sunday evening via bank transfer which save you some £££ the website is easy to use and navigate. My order arrived in 2 days and is absolutely perfect and exactly what i was looking for! The instructions were easy to read and has list of parts and there part numbers, and also how to adjust the steering etc! I will definitely be shopping here again for spares and for my kids for there birthdays and Xmas!

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Date of experience: March 3, 2021
GB
1 review
0 helpful votes
Follow Graham G.
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Ordering was very easy communication was very good delivery of scooter was next day. Scooter was delivered in a very good condition. I'm very happy with it. All in all a very good transaction. Highly recommended.
Order no *******105

Date of experience: July 12, 2023
GB
1 review
0 helpful votes
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Xstr 1/10 Buggy
May 24, 2023

Great little car, fast as you like and ready to run strait out the box. Had a problem with battery operating time and had to contact c/s, Nathan helped me with the problem in a professional manner and it,s on the way to getting sorted. The only thing I would improve is I would rather speak to someone on the phone rather than contact by email but that's just my preference. Thanks Nathan

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Date of experience: May 24, 2023
Germany
1 review
0 helpful votes
Follow Fuck Y.
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Cancelled my order
June 3, 2022

Bad communication. They just cancelled my order without letting me know. I only found out because I emailed them. Waste of time. Apparently they had no stock, despite it showing that it was in stock. Keep your inventory up to date and at least have the decency to send an email. Will not be use again.

Date of experience: June 3, 2022
GB
2 reviews
0 helpful votes
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Going great so far
June 16, 2022

Ordered a few bits for my sons bike and all have been packed well enough to protect them. Only small niggle is the website can take a while to load up new pages and sometimes have images missing which means guesswork on the part ordering (been ok so far!) had to contact customer service once and was answered almost immediately via email so that's a great help.

Date of experience: June 15, 2022
GB
1 review
1 helpful vote
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Excellent
November 24, 2019

I ordered my sons nitro car yesterday at 11.30 it has arrived today by 12.30 excellent experience so far they had everything in stock and dispatched strait away I can not complain I will test the car to make sure everything is working properly and will update my post. #*******

Date of experience: November 22, 2019
GB
1 review
0 helpful votes
Follow Nigel F.
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I have had a quick and efficient service from Nitrotek beginning with a very easy product choice from there well illustrated web site. The ordering and payment process was particularly easy and operated smoothly.
As promised on the website my order arrived onto my doorstep within the two days as stated.
Yes I can recommend anyone to buy from Nitrotek as I myself will be ordering additional products for myself again
Very soon.
Mr Fuller (Previous order number *******563)

Date of experience: May 13, 2022
GB
1 review
0 helpful votes
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Excellent service
December 15, 2022

Order #*******555 great service and great quality, had everything I needed for a rc nitro restoration project I'm starting with my little boy. Found the staff very helpful and quick to answer my questions recommend to all

Date of experience: December 13, 2022
GB
1 review
0 helpful votes
Follow Ibrahim A.
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Excellent trusted company
March 20, 2023

#*******001 Have bought a few times from nitrotek they sell genuine rc cars and parts just what i need thank you so much no other places sell the stuff i need except nitrotek will definitely order more

Date of experience: March 19, 2023
GB
1 review
0 helpful votes
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Great company
June 10, 2021

My parents bought me an rc car from nitrotek when I was a kid and loved it! Now I'm an adult bought my son one and myself a monster truck, again I love mine but my sons birthday isn't while July so he's gotta wait but he loves mine. Always had good experience dealing with nitrotek and would definitely recommend

Date of experience: June 10, 2021
GB
1 review
0 helpful votes
Follow Matthew J.
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I have left a review earlier thanking you for your great service and easy use website but i forgot to put my order number *******
Thank you again
I am looking forward to repairing my daughter little car and keeping her out of trouble

Date of experience: April 17, 2020
GB
1 review
1 helpful vote
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Excellent Service
August 24, 2018

In My experience with Nitrotek i have found the service excellent, Fair and competitive price's, Good variety of models, Items arrive quickly, Their Website is easy to navigate. I would recommend to others and i will be using again. Order #*******

Date of experience: August 23, 2018
GB
1 review
0 helpful votes
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I am very satisfied
April 8, 2021

I bought 5 different rc stuff until today and I am very satisfied from this company. Their rc gadgets are very good, also they make very good packaging. If you give order before 11 am your parcel coming one day.

Their help services is little bit slow. I hope they will improve it.

Date of experience: April 8, 2021
GB
1 review
0 helpful votes
Follow Mani J.
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I read bad reviews about this company but I still went a bought a petrol car from them at a very good price. The car was well packaged and the box in good condition. Just ordered another car from them, fingers crossed lol.

Your Order #******* (placed on 2 May 2019 01:47:52 BST)

Date of experience: May 2, 2019
GB
1 review
0 helpful votes
Follow Andy J.
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I spent a lot time researching for the right RC Monster Truck to get for my son's birthday, I finally came across NitroTek.co.uk and they had the exact one I had in mind, and for an affordable price too. So percent in fact I purchased one for myself... I would recommend this website as they are very competitive. Will be happy to use and recommend to others.
Order No- #*******

Date of experience: October 10, 2019
Pakistan
1 review
1 helpful vote
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Unique R/C stuff
January 29, 2016

This is an out of the way hobby shop that deals with RC airplanes. They've never failed to have just the right widget or part I need. Tight quarters, great service, great selection. They always have unique toys. I've had good luck finding parts for Cessna plane and all other "standard" rc parts. Give them a visit.

Date of experience: January 28, 2016

Overview

The company generally enjoys a positive reputation for its product quality, competitive pricing, and efficient delivery, with many customers praising the ease of the ordering process and the variety of payment options available. However, concerns have been raised regarding communication issues, particularly in instances of order cancellations and return processes, which some customers found frustrating. Additionally, while customer service received commendations for prompt responses, there were reports of delays and inadequate support in resolving issues. Overall, the company demonstrates strengths in reliability and product satisfaction, but improvements in customer service communication could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
212
value
209
shipping
203
returns
152
quality
188
This company does not typically respond to reviews
+70