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NitroTek has a consumer rating of 3.91 stars from 646 reviews indicating that most consumers are generally satisfied with their purchases. NitroTek also ranks 1st among Remote Control Cars sites.
Bought a Zipper ebike from Nitrotek in October. Arrived on time, easy to assemble and I absolutely loved it, used it most days for fun and for avoiding horrendous parking charges in town. Only downside was someone else also loved it - enough to steal it from my garage. They could've stolen my Jag or my motorbike but no, the Zipper was more appealing. I've just ordered a replacement - when it arrives I'll sleep with it under my pillow so this one doesn't get stolen.
See positive reviewsI've bought two cars from Nitrotek, and now need some spare parts - I placed an order over five weeks ago, with payment taken immediately. I've chased three times via email to their support desk as there's no other way of contacting them whilst they work from home, but have received no response. One of the cars cannot be used until the parts arrive. Customer service needs to improve greatly if you want repeat custom.
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Tip for consumers: Buy with confidence from Nitrotek
Hi Chloe You can only deal this this dodgy outfit by email and good luck it will be your fault it's broke. Thanks john Am still trying 1 year on ha
Avoid! If anything is wrong with it, you'll get every excuse under the sun for them to deal with it. Plus you#ll have to pay for the return postage, which is illegal btw, pay for the inspection and pay for the return postage! I've been waiting 6 weeks to get my money back for a car that was sent back faulty
Hi, if you have any questions about delivery times please contact support@nitrotek.co.uk
THIS IS A RIP OFF COMPANY I'VE HAD A TERRIBLE EXPERIENCE! I was well within the 14 day refund period but they have totally ignored the refund request I entered on their website. YOU CAN NOT CONTACT THIS COMPANY BY TELEPHONE!! It is a case of what you purchased from them, you are on your own to repair or in my case LOOSE £479.00!!
You will have to go through their bull$#*! fresh desk email system which is just an excuse to give you the run-around for the next two or three months during which time you get so pissed off (which is what they are counting on) or you up the anti with a "letter before action" (google it!) and threaten to take them to the small claims court which is the only reason I got a refund. I was still down about fifteen quid for postage costs that they never refunded but I cut my losses and ran. Now I just badmouth them every chance I get so people will stay away from them. Good luck, you'll need it!"
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