website thubmnail of NitroTek

NitroTek

How would you rate NitroTek?
grey star
grey star
grey star
grey star
grey star
GB
1 review
0 helpful votes
Follow Graham R.
Unfollow Graham R.
Send Message
Share Review
Report Review

Exemplary R/C store
March 22, 2016

Nitrotek has an incredible selection of rc models for kids of all ages, exemplary service and very reasonable prices. The selection of goods is as big and impressive. You could probably find EVERY model you've ever dreamed of... tanks, planes and cars, etc. I'm sure there are lots of hard-to-find collectors' items in there.

Date of experience: March 22, 2016
GB
1 review
0 helpful votes
Follow M M.
Unfollow M M.
Send Message
Share Review
Report Review

Great car!
August 19, 2021

Excellent service and speedy delivery. Bought as a present for a 14 year old boy. He says "it's amazing! The car is so fast it's crazy and it feels like really good quality". One thing to remember is that having a brushless motor, this car is *really* fast, so you do need a big garden or park to get it up to top speed! Might be a bit quick for a younger child, who might struggle not to crash it constantly.

Date of experience: August 19, 2021
GB
1 review
1 helpful vote
Follow Neil S.
Unfollow Neil S.
Send Message
Share Review
Report Review

Terrible customer service
February 28, 2020

Terrible customer service when it comes to getting a refund on a return. It has taken me a month to get back £350, and that had to be done via paypal. There is no direct number to speak to customer support, only an email address who won't reply more than once a day. Would recommend steering clear!

Date of experience: February 28, 2020
GB
1 review
0 helpful votes
Follow william b.
Unfollow william b.
Send Message
Share Review
Report Review

Hi i ordered a heng long rc tiger tank, and the customer service was amazing, all my questions were answered within the day i sent them and i got a good informative answer, thanks you nitrotek!, the tank has not arrived yet but when it dose i am planning on reviewing it separately,
If you a looking for a company that specialize in rc parts and gear, has a easy to navigate website and great customer service than check out nitrotek, cheers

Order number *******

Date of experience: September 27, 2019
GB
1 review
0 helpful votes
Follow Kyle A.
Unfollow Kyle A.
Send Message
Share Review
Report Review

Very Cool Site
December 18, 2015

Very cool site. They specialize in model kits but they also have RTR models and some other collectibles. Prices are VERY good, like Amazon good, sometimes even cheaper! Such a top rc shop would recommend this shop to any rc head out here in the town.

Date of experience: December 17, 2015
Virginia
1 review
0 helpful votes
Follow Steve M.
Unfollow Steve M.
Send Message
Share Review
Report Review

The shop is well versed in all hobbies, from plastic models, RC, tanks, planes, and everything in between! And its best selection in town. Also reasonably priced. I appreciate that they usually have a large amount and decent variety of rc cars.

Date of experience: July 6, 2015
GB
1 review
1 helpful vote
Follow Kai A.
Unfollow Kai A.
Send Message
Share Review
Report Review

Issue
May 25, 2020

The electric scooter is very good nice speed, balance is great the scooter overall is fantastic. However I've had mine for 8 days now and while I was riding it a red icon came on the screen and it stopped driving. I took the front motor wheel of and noticed that one of the wires, yellow to be precised, was damaged and disconnected from the rest. Can someone get in contact please and thank you

Date of experience: May 25, 2020
Virginia
1 review
0 helpful votes
Follow Edward M.
Unfollow Edward M.
Send Message
Share Review
Report Review

For R/C addicts
October 22, 2015

Nitrotek! It's a candy store for toy addicts like me. I love rc models,
And invent them so i come here a lot to get ideas for some new project
I'm working on. They have a lot of rare things there too and I'm
Slowly but surely adding to my already huge collection.

Date of experience: October 22, 2015
Japan
1 review
8 helpful votes
Follow Joe D.
Unfollow Joe D.
Send Message
Share Review
Report Review

Their products are of poor quality and their service just as bad.

I received a Nitro Truck as a christmas present for my brother. Immediately it could be seen to be poor quality.

After correctly setting up, the radio controller would continually disconnect.
The truck was taken to a local professional model shop, where it was indeed diagnosed as faulty ( and poor quality).

Contacting Nitrotek to return, I had to pay for expensive return postage myself.

After over a month of waiting, and contacting Nitrotek, they came back saying the truck was fine and wanted additional payment to post back.

Arguments back and forth ensued, but their customer service has been terrible.

All I want is a refund so I can move on from this, but they outright refuse.

Do not deal with NitroTek!

Date of experience: February 25, 2015
GB
1 review
0 helpful votes
Follow CRAIG H.
Unfollow CRAIG H.
Send Message
Share Review
Report Review

Purchase of condor
January 18, 2020

I purchased a condor for my son for Christmas and everything went smooth until I needed a refund for the fuel they could not deliver to me... very reluctant to refund me but after a few emails I got it returned... ordering system brilliant customer service not so good but not bad... if they cant provide the answer transfer me to accounts who does have the answer but apparently this isn't possible as they dont take calls... overall I must say it was a decent purchasing experience and I have since bought from them again...

Date of experience: January 16, 2020
GB
1 review
1 helpful vote
Follow Tarachan U.
Unfollow Tarachan U.
Send Message
Share Review
Report Review

I have been a loyal customer for over 10 years and can say with confidence that they are the best in the country. Done 3 scratch builds so far (and counting) with all parts bought from Nitrotek. I believe they are the sole distributers of Acme Racing and HSP products in the UK. Keep up with the good work!
(#10 30 05 41 36)

Date of experience: March 23, 2022
GB
1 review
4 helpful votes
Follow MERIEL R.
Unfollow MERIEL R.
Send Message
Share Review
Report Review

I purchased a car for my son for xmas, it has never worked. I have been emailing the company for weeks, with no joy. They do not have a contact number, and i dont seem to get an email reply of the same person twice. Their aftercare and customer service is appalling.

Date of experience: January 12, 2014
GB
1 review
0 helpful votes
Follow Darren R.
Unfollow Darren R.
Send Message
Share Review
Report Review

RC 4x4 Monster Truck..
October 30, 2019

Order number:- *******

Quick & easy to place order through their online website, good deals/prices & i got a free spare battery thrown in just for buying the product so with the discount & the free battery I saved £35 today, very pleased and my son can now play for twice as long with his new rc truck.

Date of experience: October 29, 2019
District of Columbia
1 review
0 helpful votes
Follow Dickie R.
Unfollow Dickie R.
Send Message
Share Review
Report Review

Huge Inventory
May 14, 2015

There is a great inventory of rc toys, as well as other hobby items, like model planes and boats. This is also a great store for rc plane enthusiasts. I would recommend this store to any kid or kid at heart. The prices vary, some better than others. Give this place a chance, it might just surprise you.

Date of experience: May 14, 2015
1 review
1 helpful vote
Follow Adrian C.
Unfollow Adrian C.
Send Message
Share Review
Report Review

Solid RC Car Selection
August 24, 2016

Best prices around, solid car selection and parts out the game! Bought all my first from this great online store. My go to spot for repairs. And will keep coming back with there great prices! They helped me install a new differential into my car. Anybody that is into RC's as a hobby needs to make this place their go to store! I wish I could give this place more stars then 5!

Date of experience: August 23, 2016
Pakistan
1 review
0 helpful votes
Follow Joey W.
Unfollow Joey W.
Send Message
Share Review
Report Review

Quality R/C stuff
August 19, 2015

As classic rc toy stores go, you can't get much better than Nitrotek’s. Might be the greatest toy store on earth. They have all the toys you didn't know you needed. Definitely a place to go if you're looking for a creative gift for kids or hobbyists.

Date of experience: August 18, 2015
GB
1 review
1 helpful vote
Follow Dee B.
Unfollow Dee B.
Send Message
Share Review
Report Review

0 Stars!
February 4, 2023

0 stars if possible!
Absolutely sham of a business.
We have lost hundreds due to the poor quality, unprofessional standards and service.
We had to send back the electric bike because it was of such poor standard and faulty. Not only did this company try to NOT refund, even though a full inspection of the bike was done by our professionals and then theirs, both finding major faults. They have not refunded the huge expense of having to return the bike etc.

Absolutely do NOT Trust this company.

Date of experience: February 4, 2023
GB
1 review
0 helpful votes
Follow CAG K.
Unfollow CAG K.
Send Message
Share Review
Report Review

The parcel arrived in good condition due to the very sturdy packaging. Though a couple of days later than expected it was worth the wait! Level of detail really great. A very sturdy tank with a good weight and seems well made. Might get a spare (higher capacity) battery when back in stock... just a matter of swapping them over then instead of waiting to charge.

Date of experience: February 7, 2018
Virginia
1 review
1 helpful vote
Follow Dawson B.
Unfollow Dawson B.
Send Message
Share Review
Report Review

Rare R/C models
October 17, 2015

A great selection of oddities and rare toys. Wonderfully cool old
Stuff! If you are looking for bizarre toys and trinkets however, this
Is an excellent place to go as the rc toys in Toys 'R Us are usually
All kinds of lame.

Date of experience: October 16, 2015
GB
1 review
4 helpful votes
Follow Martin D.
Unfollow Martin D.
Send Message
Share Review
Report Review

There is nothing good or honest about this company. Great hobby to have, don't spoil it through trying to deal with these guys. Wrong parts sent, missing parts sent, secondhand parts sent but charged full price. All round shocking

Date of experience: May 25, 2017

Overview

NitroTek has a rating of 3.1 stars from 871 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with NitroTek most frequently mention order number, customer service and fast delivery. NitroTek ranks 1st among Remote Control Cars sites.

service
212
value
209
shipping
203
returns
152
quality
188
This company does not typically respond to reviews
+70